Delivery information

Standard UK orders cost £3.25  (unless Free Delivery offer valid) and will take 3-5 working days. Orders are sent using second class Royal Mail. Please select the first class option (£4.95) at checkout if you would like us to use the first class Royal Mail Signed For service.

If your order is urgent, and you’d like it to arrive next day please contact us on 07890 348196 or 07711 581227 to discuss other delivery options. Royal Mail next day Special Delivery may be available at a cost of £7.95 (excludes Saturday delivery).

We aim to dispatch orders received and accepted before 4pm Monday to Friday within two working days unless we advise you otherwise at the time of ordering. Please note that occasionally items may appear as on ‘back order’. This means there will be a longer lead time but we will be in touch via email to keep you up to date with an expected despatch date.

Please note that parcels sent first class Signed For will require a signature on delivery.

All delivery dates are estimated and may be subject to change. We are unable to accept any liability for loss or damage arising from delivery at any time other than the estimated one.

Orders that qualify for Free Delivery will be sent second class unless the first class option is selected and paid for at checkout.

From time to time we may offer Free Delivery promotions. Free postage offers applies only to orders placed on whilst Free Delivery offer is shown on site or for duration of offer provided in mailing. Free delivery applies to individual orders within mainland UK only, is subject to availability and will follow our standard delivery service as stated here.

Returns policy

Above all, we want you to love your Flutterby Jewellery. But if something goes wrong, here is the legal bumpf that tells you how we handle it.

If you are not satisfied with the product(s) you have chosen, you may return them to us within 7 days of receipt. For orders placed between 10th Nov- 21st Dec, you can enjoy extended returns up until 9th Jan. We will offer you an exchange or, if you prefer, a refund, provided that the product(s) are unused, returned complete, in perfect condition and in the original packaging. If a product is faulty on receipt, please notify us as soon as possible and within 2 working days in any event.

For all returns, you are required to arrange and pay for the return of the product(s) to us. We will refund the costs of carriage up to a maximum of £6 where the item is confirmed by us to be faulty as a result of a manufacturing defect. If you need to return an order, please contact us first with details of why you want to return the product(s) and whether you seek an exchange or refund (if applicable).

Once we have approved the request, please pack the product(s) carefully in a jiffy bag, ensuring they are complete, in perfect condition, unused and in the original Flutterby packaging. Please include your name and order number and then send everything back to us at: Flutterby, Grove Place, North Road, Goudhurst, Kent TN17 1JN. When returning items we recommend the use of the Royal Mail “Signed For” service or similar and to obtain proof of posting. We cannot accept responsibility for parcels lost in transit.