Privacy policy

Flutterby takes security very seriously.  The guidelines we use for protecting your personal data are set out below.

Privacy commitment

We take care to protect the privacy of all individuals, including our customers and users of the Flutterby website ( .  You can visit our website without revealing who you are or providing any personal information.

Data we collect

We only collect personal data to process an online purchase.  However, you may separately agree to provide us with personal data so we can keep you informed of Flutterby news or for other marketing purposes.   

Why we collect your data

We need to collect this data to process payment, to process and inform you of the status of your order and to despatch the order. If you freely choose to join our mailing list, we shall use that data to contact you to keep you informed of news, offers and events from Flutterby. We shall hold your data for a reasonable length of time for this purpose.

How we use your data

The information we collect via our website or through correspondence with you is used to operate the service we offer you. It will be only shared with third parties we work with to process orders.  These include payment gateways and e-commerce platforms. We will never provide your data to any third party for marketing purposes.

How we protect information

We take every precaution to protect your information. All personal information collected by or provided to us is stored in a secure environment. We do not store or process payment card details ourselves .

How you can help us protect your information

Whenever you voluntarily disclose personal information online in non-protected environments – for example on message boards, through email, through Facebook or on Instagram – that information can be collected and used by others. If you post personal information online that is accessible to the public, you may receive unsolicited messages from other parties in return. Please bear this in mind before posting or transmitting information. 

Sharing with social networks

If you use the buttons that allow you to share products and content with your friends via social networks like Instagram and Facebook, these companies may leave a small file known as a cookie on your computer .  More information about cookies is provided below.

Managing your order

We may contact you after you have placed an order a to confirm details of that order. We will contact you using the details you have supplied.


By consenting to this Privacy Policy you are giving us permission to process your personal data specifically for the purposes identified.  You have the right to withdraw consent at any time by emailing us at

How to unsubscribe

You have the right to access and correct information we hold about you at any time. If you have provided details so that Flutterby can keep you informed of news, offers and events you have the right to opt out and unsubscribe to this service at any time.  Please email

Changes to privacy policy

We reserve the right to change our privacy policy, whilst keeping it within all relevant legislation and guidelines. We may notify you of changes by uploading the revised privacy policy on the Flutterby website.


We may track your visit to our site by providing a “cookie” when you enter. Cookies are small pieces of information sent to your browser and stored on your computer’s hard drive for record keeping purposes and to allow you to save passwords so that you do not have to re-enter them next time you visit. Most browsers are initially set up to accept Cookies. If you prefer, you can set your browser either to notify you when you have received a Cookie or to refuse Cookies.  However, if you choose not to accept Cookies or you set your browser not to accept Cookies, you may not be able to use certain features on our site.


We comply with applicable legislation including the United Kingdom Data Protection Act 1998 and the General Data Protection Regulation (2018).