Returns & Refunds

Returns & Refunds

We want you to love your jewellery! If you change your mind, just get in touch - we are here to help...

• You have 100 days from receiving your order to request a return. Just send us an email requesting an exchange or a refund, along with your order number or proof of purchase and we will explain the process.
• You are responsible for the cost of returning the item(s) to Flutterby. We recommend you get a proof of posting and send it on a tracked service – we hope you appreciate that we won’t be able to refund items lost in transit.
• Items must be unused, unworn, and in original packaging.
• Unfortunately, we are unable to refund bespoke items or gift cards.
• Where a refund is agreed, it will be processed swiftly and the money for the item will be returned to your original method of payment (usually within 5 working days).

Please don’t send it back to us without getting in touch first - we will guide you through the process smoothly.

Faulty Items 

We take great care to ensure all of our jewellery meets our high quality standards but on very rare occasions, faults arise.

We offer a one-year guarantee on all our jewellery. We will replace where possible or refund items with manufacturing defects or where unexpected tarnishing has occurred (provided items are used in accordance with our care guidelines enclosed with each purchase). This does not affect your rights under the Consumer Rights Act 2015.

Contact us if you have any questions about the guarantee.