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The silver and pearl necklace from Flutterby is designed for women who appreciate quiet elegance in their everyday styling. Featuring luminous freshwater pearls set along a pretty, delicate sterling silver chain, this silver pearl station necklace will become your new ‘go to’ necklace. Lightweight, versatile, and finished to the highest standard, the Helena Silver and Pearl Necklace is the kind of piece you find yourself reaching for again and again, whether dressing up or keeping things effortlessly simple.
To keep your jewellery looking its best we recommend you:
Guarantee
We take great care to ensure all of our jewellery meets our high quality standards but on very rare occasions, faults arise. We offer a one-year guarantee on all our jewellery. We will replace where possible or refund items with manufacturing defects or where unexpected tarnishing has occurred (provided items are used in accordance with our care guidelines enclosed with each purchase).
Contact us if you have any questions about the guarantee.
To keep your jewellery looking its best we recommend you:
Guarantee
We take great care to ensure all of our jewellery meets our high quality standards but on very rare occasions, faults arise. We offer a one-year guarantee on all our jewellery. We will replace where possible or refund items with manufacturing defects or where unexpected tarnishing has occurred (provided items are used in accordance with our care guidelines enclosed with each purchase).
Contact us if you have any questions about the guarantee.
All orders are packaged in smart gift box with anti-tarnish pouch. Click here for additional gift wrapping with ribbon.
The silver and pearl necklace from Flutterby is designed for women who appreciate quiet elegance in their everyday styling. Featuring luminous freshwater pearls set along a pretty, delicate sterling silver chain, this silver pearl station necklace will become your new ‘go to’ necklace. Lightweight, versatile, and finished to the highest standard, the Helena Silver and Pearl Necklace is the kind of piece you find yourself reaching for again and again, whether dressing up or keeping things effortlessly simple.
To keep your jewellery looking its best we recommend you:
Guarantee
We take great care to ensure all of our jewellery meets our high quality standards but on very rare occasions, faults arise. We offer a one-year guarantee on all our jewellery. We will replace where possible or refund items with manufacturing defects or where unexpected tarnishing has occurred (provided items are used in accordance with our care guidelines enclosed with each purchase).
Contact us if you have any questions about the guarantee.
To keep your jewellery looking its best we recommend you:
Guarantee
We take great care to ensure all of our jewellery meets our high quality standards but on very rare occasions, faults arise. We offer a one-year guarantee on all our jewellery. We will replace where possible or refund items with manufacturing defects or where unexpected tarnishing has occurred (provided items are used in accordance with our care guidelines enclosed with each purchase).
Contact us if you have any questions about the guarantee.
Pendant Design & Craftsmanship
This freshwater pearl necklace silver layering piece embodies understated elegance with a refined sterling silver finish. Each pearl is hand-selected for its natural lustre, creating a soft, radiant glow that works beautifully across every skin tone. The delicate design of the silver pearl station necklace strikes the perfect balance between minimal and luxurious, making it a versatile piece that pairs equally well with casual daywear and more formal ensembles. It is a modern classic you will return to time and again, a quiet anchor in your jewellery wardrobe.
Lightweight Comfort for Everyday Elegance
Designed with comfort very much in mind, this silver pearl necklace sits gracefully along the neckline without any heaviness. Its lightweight construction makes it ideal for daily wear, whether layered as part of your silver pearl jewellery collection or styled alone for a clean, polished finish. You will barely notice you are wearing it, yet the effect it creates is quietly striking.
A pearl station necklace has freshwater pearls set at intervals along the chain - a more interesting alternative to a plain silver chain that works just as effortlessly for everyday wear. Flutterby's plain silver pearl station necklace (£58) is fully adjustable from 41cm to 45.5cm - the same range as the gold plain, and far more flexible than the drop's three fixed points. The silver drop version (£62) adds a pearl drop at the V of the neckline. The gold plain version (£58) gives you the same design in a warm gold tone. Here is exactly how they compare.
Elements |
★ Bridesmaid Favourite
Helena Silver & Pearl Necklace£58 |
Pearl Drop at Neckline
Helena Silver & Pearl Drop Necklace£62 |
Same Design · Gold Tone
Helena Gold & Pearl Necklace£58 |
|---|---|---|---|
| What it is | A silver pearl station necklace - freshwater pearls set at intervals along a 925 sterling silver chain. Clean, all-pearl look with no drop pendant. The most adjustable and versatile of the three. Plain pearl station · most versatile. |
The same silver pearl station design, with a single freshwater pearl drop that hangs at the V of the neckline as a focal point. This silver pearl drop necklace has three fixed lengths rather than a continuous range. | The same pearl station necklace design as the silver version - freshwater pearls set at intervals along the chain - in gold plated sterling silver for a warm tone. |
| The drop pendant | This silver pearl necklace has no drop pendant - pearls set along the chain only. A clean, quiet elegance that lets the chain itself do the talking. | ✓ Single freshwater pearl drop that sits at the V of the neckline - a focal point that draws the eye and adds a finishing detail to the centre of the chain. Adds a focal point. |
This gold pearl necklace has no drop pendant - the same clean, all-pearl chain as the silver plain version, in a gold tone. |
| Metal | 925 sterling silver throughout - chain, clasp and fastening. Stamped 925 to confirm its purity. Cool, classic silver tone. | 925 sterling silver throughout - the same quality silver as the plain version, plus a silver drop setting for the pearl pendant. | Gold plated sterling silver - a layer of gold over a 925 sterling silver base. Warm gold tone throughout. Choose this for gold. |
| Length & adjustability | Fully adjustable - wear at any length between 41cm and 45.5cm. No fixed points - set it at exactly the position you want for any neckline. 41–45.5cm continuous adjustment. |
Three fixed wearing lengths via fastening points: 41cm (approx 16") · 43cm (approx 17") · 45.5cm (approx 18"). Less flexibility but three clear positions. | Fully adjustable between 41cm and 45.5cm. The same range as the silver plain - the only difference is the metal tone. |
| For bridesmaids | A firm favourite for bridesmaids. Full adjustability from 41–45.5cm means it works beautifully with different dress necklines - essential when buying for a group. Customers describe it as elegant, adjustable and perfectly suited to each bridesmaid's different neckline. Perfect for bridesmaid groups. |
The sterling silver pearl pendant necklace is a good bridesmaid choice if you want each necklace to have the pearl drop focal point. Three fixed lengths give less flexibility but the drop adds a more special feel. | This pearl station necklace is a good choice for bridesmaids who prefer gold or are wearing gold jewellery. The adjustable length makes gifting straightforward. |
| For layering | The natural layering partner for the silver drop necklace - worn together as a pair they create a balanced, considered silver and pearl layered look. Also layers beautifully with the Coin Pearl Necklace as part of the Silver and Pearl Necklace Layering Set. Perfect layer with the drop. |
The silver pearl drop necklace pairs naturally with the plain silver pearl station necklace worn shorter above it. The drop provides the focal point at the bottom of the layered look. | Layers with the Helena Gold and Pearl Drop Necklace for a gold layered pearl look - the gold equivalent of the silver combination. |
| Neckline suitability | Works with every neckline at every length - and because it is fully adjustable, you can fine-tune the exact position. Particularly versatile for V, scoop, crew and boat necklines across the full 41–45.5cm range. Works with every neckline. |
The pearl drop sits best in open and V necklines where it can rest naturally at the point of the neckline. Also works with crew necklines at the 41cm length. | Same versatility as the silver plain - full adjustability between 41–45.5cm means it adapts to different necklines precisely. |
| Style & character | Quiet and elegant. The all-pearl chain has a considered restraint - it works with everything from casual wear to formal occasions without ever feeling wrong. The perfect everyday silver pearl necklace. | The same pearl station elegance, with an added detail at the centre. The drop makes it feel slightly more special - a little more finished than the plain chain. | The same understated elegance as the silver plain, warmed by the gold tone. Suits warm skin tones and gold jewellery collections naturally. |
| Pearls | Genuine freshwater pearls set at intervals along the full length of the 925 sterling silver chain. Cream tone with warm organic lustre and gentle natural variation. | The same freshwater pearls along the silver chain, plus a single freshwater pearl as the drop pendant. Same cream tone and lustre throughout. | The same freshwater pearls as the silver plain, set along the gold plated chain. Same cream tone and organic lustre. |
| Customer review | "Perfect for my bridesmaids - elegant, adjustable, and suited each of their different dress necklines perfectly. They matched beautifully with my own Flutterby jewellery and I couldn't be happier with how everything tied together." - Verified customer ★★★★★ | The same silver chain design with the addition of a pearl drop - for those who want a focal point at the V of the neckline alongside the pearl station look. | "Very pretty. Arrived nicely wrapped too." - Suzanne ★★★★★ |
| Pairs with | Helena Silver and Pearl Drop Necklace (as a layered pair) · Silver and Pearl Necklace Layering Set (this necklace paired with the Coin Pearl Necklace - a ready-made layering combination) · Helena Pearl and Silver Bracelet · Any silver jewellery in the Flutterby collection. Part of the Silver and Pearl Necklace Layering Set. |
Helena Silver and Pearl Necklace (as a layered pair) · Silver and Pearl Necklace Layering Set (the Helena plain and Coin Pearl together) · Helena Pearl and Silver Bracelet · Silver earrings. | Helena Gold and Pearl Drop Necklace (as a layered pair) · Gold Layering Necklace Set · Helena Pearl and Gold Bracelet · Gold earrings. |
| Care | Every Flutterby order includes a care card with full instructions. Clean 925 sterling silver with a silver polishing cloth. Store in the branded anti-tarnish pouch provided. | Every Flutterby order includes a care card. Clean 925 sterling silver with a silver polishing cloth. Store in the branded anti-tarnish pouch provided. | Every Flutterby order includes a care card. Clean gold plated sterling silver gently with a microfibre cloth. Store in the branded anti-tarnish pouch provided. |
| Gift packaging | ✓ Eco-friendly branded gift box · Anti-tarnish pouch · Free ribbon gift wrap · Handwritten note · Direct despatch to recipient. | ✓ Same eco-friendly gift packaging and service. | ✓ Same eco-friendly gift packaging and service. |
| UK delivery | 2nd Class £3.95 · Tracked 24hr £5.95 · Free on orders over £75. | 2nd Class £3.95 · Tracked 24hr £5.95 · Free on orders over £75. | 2nd Class £3.95 · Tracked 24hr £5.95 · Free on orders over £75. |
| Returns & guarantee | ✓ 100-day no-quibble returns · 1-year quality guarantee. | ✓ 100-day returns · 1-year guarantee. | ✓ 100-day returns · 1-year guarantee. |
| Best for | Bridesmaids · Everyday silver necklace · Layering · Every neckline · Gifting · Those who want maximum length flexibility · Matching with silver jewellery. | Those who want a focal point at the neckline · Layering with the plain above it · Open and V necklines · More special-occasion feel. | Those who prefer gold · Matching with gold jewellery · Gold layering look · Pairing with the Helena Gold Drop necklace. |
| Add to cart - £58 | Add to cart - £62 | Add to cart - £58 |
The length and adjustability of each necklace is one of the most important practical differences in this comparison.
Full adjustability from 41cm to 45.5cm means this necklace works with every dress neckline - crucial when buying for a bridesmaid group where styles and preferences vary. A customer described it as elegant, adjustable and perfectly suited to each of her bridesmaids' different necklines.
At 41–45.5cm this pearl station necklace offers 4.5cm of continuous adjustment with no fixed points. Wear it longer for relaxed, open necklines; shorter for high or crew necklines; or anywhere in between. It genuinely adapts to the outfit - and the gold plain version shares the same range if you prefer gold.
The chain, clasp and all fittings are 925 sterling silver - stamped 925 to confirm its purity. The freshwater pearls are genuine, with a warm organic lustre. Every order includes a care card and anti-tarnish pouch to keep both the silver and the pearls at their best.
The plain silver pearl station necklace is the natural anchor of a layered silver and pearl look. Here is how to build around it.
Wear longer - your foundation
Set the plain silver pearl station necklace at a longer length. It creates a steady, all-pearl foundation at the neckline - understated enough that everything else layers naturally above or alongside it.
Add shorter - your focal point
The silver drop necklace worn shorter sits above the plain and adds the pearl drop focal point closer to the throat. The two pearl station necklaces balance each other beautifully - a considered, complete silver and pearl look.
Complete with
The Helena Pearl and Silver Bracelet uses the same freshwater pearls in the same 925 sterling silver setting. Worn on the wrist alongside the necklaces, it completes a coordinated silver and pearl look from neckline to wrist.
Questions & Answers
The Helena Silver and Pearl Necklace is Flutterby's silver pearl station necklace - a style where freshwater pearls are set at intervals along the chain, creating an all-pearl effect rather than a single pendant or a plain chain. It is made in 925 sterling silver, priced at £58, and is fully adjustable from 41cm to 45.5cm. It is also available with a pearl drop pendant as the Helena Silver and Pearl Drop Necklace (£62), and in gold as the Helena Gold and Pearl Necklace (£58).
The Helena Silver and Pearl Necklace is Flutterby's silver pearl station necklace - a style where freshwater pearls are set at intervals along the chain, creating an all-pearl effect rather than a single pendant or a plain chain. It is made in 925 sterling silver, priced at £58, and is fully adjustable from 41cm to 45.5cm. It is also available with a pearl drop pendant as the Helena Silver and Pearl Drop Necklace (£62), and in gold as the Helena Gold and Pearl Necklace (£58).
Both are 925 sterling silver pearl station necklaces with freshwater pearls set along the chain. The plain Helena Silver and Pearl Necklace (£58) is fully adjustable between 41cm and 45.5cm, with no drop pendant - a clean, all-over pearl look. The Helena Silver and Pearl Drop Necklace (£62) has three fixed wearing lengths (41cm, 43cm and 45.5cm) and adds a single freshwater pearl drop that sits at the V of the neckline as a focal point. The plain necklace costs £4 less and offers continuous length adjustment (vs three fixed points on the drop); the drop adds a focal detail that draws the eye. Many customers wear both together as a layered pair.
Both are 925 sterling silver pearl station necklaces with freshwater pearls set along the chain. The plain Helena Silver and Pearl Necklace (£58) is fully adjustable between 41cm and 45.5cm, with no drop pendant - a clean, all-over pearl look. The Helena Silver and Pearl Drop Necklace (£62) has three fixed wearing lengths (41cm, 43cm and 45.5cm) and adds a single freshwater pearl drop that sits at the V of the neckline as a focal point. The plain necklace costs £4 less and offers continuous length adjustment (vs three fixed points on the drop); the drop adds a focal detail that draws the eye. Many customers wear both together as a layered pair.
They are the same pearl station design - freshwater pearls set at intervals along the chain - in different metals. The Helena Silver and Pearl Necklace is 925 sterling silver (£58), adjustable between 41cm and 45.5cm. The Helena Gold and Pearl Necklace is gold plated sterling silver (£58), adjustable between 41cm and 45.5cm. Both are the same price. Choose silver for a cool, classic tone or to match silver jewellery; choose gold for a warm tone or to match gold jewellery.
They are the same pearl station design - freshwater pearls set at intervals along the chain - in different metals. The Helena Silver and Pearl Necklace is 925 sterling silver (£58), adjustable between 41cm and 45.5cm. The Helena Gold and Pearl Necklace is gold plated sterling silver (£58), adjustable between 41cm and 45.5cm. Both are the same price. Choose silver for a cool, classic tone or to match silver jewellery; choose gold for a warm tone or to match gold jewellery.
Yes - it is one of Flutterby's most popular bridesmaid necklaces. Its full adjustability from 41cm to 45.5cm is a real advantage when buying for a bridesmaid group, because it works with different dress necklines without needing to specify an exact length. A customer described it as perfect for her bridesmaids - elegant, adjustable and suited to each of their different dress necklines perfectly.
Yes - it is one of Flutterby's most popular bridesmaid necklaces. Its full adjustability from 41cm to 45.5cm is a real advantage when buying for a bridesmaid group, because it works with different dress necklines without needing to specify an exact length. A customer described it as perfect for her bridesmaids - elegant, adjustable and suited to each of their different dress necklines perfectly.
The Helena Silver and Pearl Necklace is fully adjustable - wear it at any length between 41cm (approximately 16 inches) and 45.5cm (approximately 18 inches). This is the same range as the gold plain version - both offer continuous adjustment with no fixed fastening points. The silver drop necklace has only three fixed lengths (41cm, 43cm and 45.5cm), making the plain versions considerably more flexible for fine-tuning position.
The Helena Silver and Pearl Necklace is fully adjustable - wear it at any length between 41cm (approximately 16 inches) and 45.5cm (approximately 18 inches). This is the same range as the gold plain version - both offer continuous adjustment with no fixed fastening points. The silver drop necklace has only three fixed lengths (41cm, 43cm and 45.5cm), making the plain versions considerably more flexible for fine-tuning position.
Yes - it is a natural layering necklace. Full adjustability means you can position it at exactly the right length above or below other pieces. It layers beautifully with the Helena Silver and Pearl Drop Necklace - worn together as a pair they create a balanced silver and pearl layered look. It also forms part of the Silver and Pearl Necklace Layering Set alongside the Coin Pearl Necklace.
Yes - it is a natural layering necklace. Full adjustability means you can position it at exactly the right length above or below other pieces. It layers beautifully with the Helena Silver and Pearl Drop Necklace - worn together as a pair they create a balanced silver and pearl layered look. It also forms part of the Silver and Pearl Necklace Layering Set alongside the Coin Pearl Necklace.
Yes - its clean, all-pearl design and adjustable length make it one of the most versatile necklaces in the Flutterby collection. It works for everyday wear, office wear, casual outfits, evenings out, weddings and everything in between. The 925 sterling silver is stamped 925 to confirm its purity and the freshwater pearls are genuine - built to be worn regularly with care.
Yes - its clean, all-pearl design and adjustable length make it one of the most versatile necklaces in the Flutterby collection. It works for everyday wear, office wear, casual outfits, evenings out, weddings and everything in between. The 925 sterling silver is stamped 925 to confirm its purity and the freshwater pearls are genuine - built to be worn regularly with care.
Yes - genuine freshwater pearls with a warm organic lustre and natural variation. They are not synthetic or imitation. The same freshwater pearls are used in the silver drop necklace and the gold pearl station necklace.
Yes - genuine freshwater pearls with a warm organic lustre and natural variation. They are not synthetic or imitation. The same freshwater pearls are used in the silver drop necklace and the gold pearl station necklace.
It is one of Flutterby's most gifted necklaces. Its adjustable length means you do not need to know the recipient's exact preference. Every order arrives in an eco-friendly branded gift box with an anti-tarnish pouch. Select the free gift wrap at checkout and Flutterby will add satin ribbon and a handwritten note - and can despatch directly to the recipient anywhere in the UK.
It is one of Flutterby's most gifted necklaces. Its adjustable length means you do not need to know the recipient's exact preference. Every order arrives in an eco-friendly branded gift box with an anti-tarnish pouch. Select the free gift wrap at checkout and Flutterby will add satin ribbon and a handwritten note - and can despatch directly to the recipient anywhere in the UK.
Standard Royal Mail 2nd Class delivery costs £3.95. Royal Mail Tracked 24-hour delivery is £5.95. Free UK delivery applies on all orders over £75. Buying the plain silver pearl station necklace (£58) and the silver drop necklace (£62) together comes to £120 and qualifies automatically. Orders are usually despatched within 24 hours. Flutterby can also despatch directly to a gift recipient on request.
Standard Royal Mail 2nd Class delivery costs £3.95. Royal Mail Tracked 24-hour delivery is £5.95. Free UK delivery applies on all orders over £75. Buying the plain silver pearl station necklace (£58) and the silver drop necklace (£62) together comes to £120 and qualifies automatically. Orders are usually despatched within 24 hours. Flutterby can also despatch directly to a gift recipient on request.
Thesilver pearl necklace is a timeless addition to any jewellery collection, blending the soft lustre of freshwater pearls with a refined sterling silver finish. Designed for versatility, this pearl necklace for women transitions seamlessly from everyday wear to special occasions. You’ll feel instantly put-together and ready to go with this easy to style pearl station necklace. Its lightweight feel ensures comfort, while the classic silhouette makes it easy to style solo or layered. Whether you are dressing up a simple outfit or adding polish to an evening look, this freshwater pearl necklace offers understated sophistication that never goes out of style.
Graceful and versatile, this sterling silver pearl necklace is designed to elevate your everyday style with effortless charm. Featuring luminous freshwater pearls set along a delicate silver chain, this pearl necklace for women adds a subtle touch of refinement to both casual and formal looks. Its clean, contemporary design makes it an essential silver pearl necklace for those who appreciate timeless elegance with a modern twist. Whether worn alone for a minimal statement or layered with other favourites, this freshwater pearl necklace brings a polished finish to any outfit while remaining comfortable enough for all-day wear.
How do I get my discount code?
When you sign up to receive our discount code, you will be emailed a discount code to use on your first order. Occasionally this can take up to 10 minutes. If you need to process the order sooner and no email appears, please contact us and we will give you a code to use.
How do I know if my order is confirmed?
Shortly after placing your order online, you should receive and email confirmation email from us. Check your junk mail if you don't see it in your inbox.
How can I pay?
We accept all major UK debit and credit cards including American Express. You can also checkout using Shop Pay, Apple Pay and Google Pay.
Who can I contact about my order?
We are here to help at any stage of your online purchase so just email or WhatsApp us with any questions.
Is express or next day delivery possible?
Whenever possible, we will endeavour to meet your timings. Phone us to arrange next day Special Delivery. This will incur a small additional charge.
Do you send orders internationally?
Contact us to check if we can ship to your country.
Do you send orders to the Channel Islands?
Yes, the VAT on your order will be automatically deducted at checkout.
Do you offer a free giftwrapping service?
Yes, we do. Please select free giftwrapping option for each product you would like us to wrap. Remember to add any gift message you would like us to include and don’t forget we can send direct to the recipient on your behalf.
Can I track my order?
If you select Tracked 24 delivery, do contact us to request tracking information which we will then be able to forward to you. You will be notified by email when your order has been despatched.
Can I order gift cards?
Yes, we offer gift cards on our website. You can arrange for them to be emailed direct to the recipient at a time of your choosing. Gift cards are valid for 12 months.
How do I get my discount code?
When you sign up to receive our discount code, you will be emailed a discount code to use on your first order. Occasionally this can take up to 10 minutes. If you need to process the order sooner and no email appears, please contact us and we will give you a code to use.
How do I know if my order is confirmed?
Shortly after placing your order online, you should receive and email confirmation email from us. Check your junk mail if you don't see it in your inbox.
How can I pay?
We accept all major UK debit and credit cards including American Express. You can also checkout using Shop Pay, Apple Pay and Google Pay.
Who can I contact about my order?
We are here to help at any stage of your online purchase so just email or WhatsApp us with any questions.
Is express or next day delivery possible?
Whenever possible, we will endeavour to meet your timings. Phone us to arrange next day Special Delivery. This will incur a small additional charge.
Do you send orders internationally?
Contact us to check if we can ship to your country.
Do you send orders to the Channel Islands?
Yes, the VAT on your order will be automatically deducted at checkout.
Do you offer a free giftwrapping service?
Yes, we do. Please select free giftwrapping option for each product you would like us to wrap. Remember to add any gift message you would like us to include and don’t forget we can send direct to the recipient on your behalf.
Can I track my order?
If you select Tracked 24 delivery, do contact us to request tracking information which we will then be able to forward to you. You will be notified by email when your order has been despatched.
Can I order gift cards?
Yes, we offer gift cards on our website. You can arrange for them to be emailed direct to the recipient at a time of your choosing. Gift cards are valid for 12 months.
How do I return an item?
Above all, we want you to love your Flutterby Jewellery. But if something goes wrong, here is the legal bumpf that tells you how we handle it.
If you are not satisfied with the product(s) you have chosen, you may return them to us within 100 days of receipt. We will offer you an exchange or, if you prefer, a refund, provided that the product(s) are unused, returned complete, in perfect condition and in the original packaging. If a product is faulty on receipt, please notify us as soon as possible.
For all returns, you are required to arrange and pay for the return of the product(s) to us. We will refund carriage costs up to £6 if the item has a confirmed manufacturing defect. If you need to return an order, please contact us first with details of why you want to return the product(s) and whether you seek an exchange or refund (if applicable).
Once we have approved the request, please pack the product(s) carefully in a protective postal box or bag, ensuring they are complete, in perfect condition, unused and in the original Flutterby packaging. Please include your name and order number and then send everything back to us at: Flutterby, Grove Place, North Road, Goudhurst, Kent TN17 1JN. When returning items, please use a tracked service such as Royal Mail and obtain proof of postage. We cannot accept responsibility for parcels lost in transit.
Can I exchange an item?
Yes of course, providing the item is unworn and returned in its original packaging within the timeframe set out in our returns policy. Email us your request, and we'll handle the exchange and any payment or refund. Please note there may be additional delivery charges.
How do I get my refund?Once your returned items have been received and checked, we will process your refund back to your original method of payment. It can take up to 5 working days for the funds to reach your bank.
How do I return an item?
Above all, we want you to love your Flutterby Jewellery. But if something goes wrong, here is the legal bumpf that tells you how we handle it.
If you are not satisfied with the product(s) you have chosen, you may return them to us within 100 days of receipt. We will offer you an exchange or, if you prefer, a refund, provided that the product(s) are unused, returned complete, in perfect condition and in the original packaging. If a product is faulty on receipt, please notify us as soon as possible.
For all returns, you are required to arrange and pay for the return of the product(s) to us. We will refund carriage costs up to £6 if the item has a confirmed manufacturing defect. If you need to return an order, please contact us first with details of why you want to return the product(s) and whether you seek an exchange or refund (if applicable).
Once we have approved the request, please pack the product(s) carefully in a protective postal box or bag, ensuring they are complete, in perfect condition, unused and in the original Flutterby packaging. Please include your name and order number and then send everything back to us at: Flutterby, Grove Place, North Road, Goudhurst, Kent TN17 1JN. When returning items, please use a tracked service such as Royal Mail and obtain proof of postage. We cannot accept responsibility for parcels lost in transit.
Can I exchange an item?
Yes of course, providing the item is unworn and returned in its original packaging within the timeframe set out in our returns policy. Email us your request, and we'll handle the exchange and any payment or refund. Please note there may be additional delivery charges.
How do I get my refund?Once your returned items have been received and checked, we will process your refund back to your original method of payment. It can take up to 5 working days for the funds to reach your bank.
Care Instructions
To keep your jewellery looking its best we recommend you:
💎 Store jewellery individually in the anti-tarnish pouch we provide in a cool, dry place.
💎 Avoid contact with sprays, lotions and make up.
💎 Remove before showering and swimming.
💎 Clean silver jewellery with a silver polishing cloth.
💎 Clean gold vermeil/gold fill jewellery by gently rubbing with a microfibre cloth.
Guarantee
What happens if I break my jewellery?
Our jewellery stands up to regular wear and tear but occasionally life happens and customers find they break something. As part of our sustainability policy, we repair jewellery whenever possible, recycle what it is not possible to repair so do get in touch with us.
What happens if my jewellery is faulty?
We take great care to ensure all of our jewellery meets our high quality standards but on very rare occasions, faults arise. We offer a one-year guarantee on all our jewellery. We will replace where possible or refund items with manufacturing defects or where unexpected tarnishing has occurred (provided items are used in accordance with our care guidelines enclosed This does not affect your rights under the Consumer Rights Act 2015.
Care Instructions
To keep your jewellery looking its best we recommend you:
💎 Store jewellery individually in the anti-tarnish pouch we provide in a cool, dry place.
💎 Avoid contact with sprays, lotions and make up.
💎 Remove before showering and swimming.
💎 Clean silver jewellery with a silver polishing cloth.
💎 Clean gold vermeil/gold fill jewellery by gently rubbing with a microfibre cloth.
Guarantee
What happens if I break my jewellery?
Our jewellery stands up to regular wear and tear but occasionally life happens and customers find they break something. As part of our sustainability policy, we repair jewellery whenever possible, recycle what it is not possible to repair so do get in touch with us.
What happens if my jewellery is faulty?
We take great care to ensure all of our jewellery meets our high quality standards but on very rare occasions, faults arise. We offer a one-year guarantee on all our jewellery. We will replace where possible or refund items with manufacturing defects or where unexpected tarnishing has occurred (provided items are used in accordance with our care guidelines enclosed This does not affect your rights under the Consumer Rights Act 2015.
How do I find out what length of chain I need?
We sell a range of different length chains. To get an idea of what they look like check out our handy guide here:
How to I find out what size bracelet I want?
Take a piece of string and wind it round your wrist. Measure the length of it to the place where the string crossed. We suggest adding 1.5-2cm for a comfortable fit but you may wish to have the bracelet tighter or looser on your wrist.
How do I find my right ring size?
You can use the app called JWRingsizer to find out what size ring you’d like.
How do I find out what length of chain I need?
We sell a range of different length chains. To get an idea of what they look like check out our handy guide here:
How to I find out what size bracelet I want?
Take a piece of string and wind it round your wrist. Measure the length of it to the place where the string crossed. We suggest adding 1.5-2cm for a comfortable fit but you may wish to have the bracelet tighter or looser on your wrist.
How do I find my right ring size?
You can use the app called JWRingsizer to find out what size ring you’d like.
Are your products hallmarked?
All our sterling silver jewellery is stamped with ‘925’ to demonstrate that it is the same purity of silver as sterling silver. Items which weigh more than 7.78g will also be hallmarked. Usually this will be with our own Flutterby hallmark which is registered with the Assay Office.
What is your jewellery made of?
We use different metals for different pieces in our jewellery collection.
All our earrings are made of sterling silver, some of which have gold plating. You’ll find gold vermeil, gold plated silver and gold fill jewellery in our gold jewellery range. Click on the product description for full details.
What sort of stones do you use in your stone jewellery?
We use freshwater pearls, natural stones and lab grown stones in our stone jewellery. Click on the product description for full details.
Are your products hallmarked?
All our sterling silver jewellery is stamped with ‘925’ to demonstrate that it is the same purity of silver as sterling silver. Items which weigh more than 7.78g will also be hallmarked. Usually this will be with our own Flutterby hallmark which is registered with the Assay Office.
What is your jewellery made of?
We use different metals for different pieces in our jewellery collection.
All our earrings are made of sterling silver, some of which have gold plating. You’ll find gold vermeil, gold plated silver and gold fill jewellery in our gold jewellery range. Click on the product description for full details.
What sort of stones do you use in your stone jewellery?
We use freshwater pearls, natural stones and lab grown stones in our stone jewellery. Click on the product description for full details.