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Silver Adjustable Chain
Sterling silver
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Regular price
£58.00
This fabulous sterling silver adjustable chain necklace is super versatile. You can wear this silver chain for pendants as short as you like or extend it to either 70 or 50cm depending on which option you choose. Whether you're after a choker-style look or something that sits lower on the chest, this adjustable chain necklace in sterling silver, makes it effortlessly easy to switch between the two. You can wear this on its own or add charms and pendants you have in your collection to give them a new lease of life!
To change the length all you do is hold the little polished ball and gently pull the other end of the chain. This alters the position of the clasp on the chain and therefore the length. It's one of those pieces you'll reach for again and again, the sterling silver adjustable chain necklace that truly does it all.
- 925 sterling silver
- Choose between 50cm and 70cm length
Choose An Option
Sterling silver, Choose chain which extends to either 70cm or 50cm.
- Every piece of Flutterby jewellery will arrive with you in its own branded anti-tarnish luxurious pouch within a smart branded gift box. If you’re buying for a present, do also select our free giftwrapping service.
- We will then additionally giftwrap the box, adding satin ribbon so that it is ready for you to give.
- Just add your chosen message if you’d like us to handwrite a note. We can also despatch direct to the recipient on your behalf, saving you the time of sending it on and ensuring your chosen gift can reach that loved one swiftly.
- Every piece of Flutterby jewellery will arrive with you in its own branded anti-tarnish luxurious pouch within a smart branded gift box. If you’re buying for a present, do also select our free giftwrapping service.
- We will then additionally giftwrap the box, adding satin ribbon so that it is ready for you to give.
- Just add your chosen message if you’d like us to handwrite a note. We can also despatch direct to the recipient on your behalf, saving you the time of sending it on and ensuring your chosen gift can reach that loved one swiftly.
- Free UK delivery on all orders over £75
- Standard Royal Mail Second Class delivery £3.95 or 24 Hour Royal Mail Tracked delivery £5.95
- Next day and international delivery are usually possible but please email us to arrange, excludes USA.
- Orders are usually despatched within 24 hours but may take up to 3 days at busier periods or if we are away exhibiting at events. Just get in touch and we will always do our best to send your order asap. Delivery times are calculated from despatch.
- No quibble returns policy for unworn items up to 100 days after purchase.
- Please get in touch with us if you wish to return an item and send it back in its original packaging.
- Free UK delivery on all orders over £75
- Standard Royal Mail Second Class delivery £3.95 or 24 Hour Royal Mail Tracked delivery £5.95
- Next day and international delivery are usually possible but please email us to arrange, excludes USA.
- Orders are usually despatched within 24 hours but may take up to 3 days at busier periods or if we are away exhibiting at events. Just get in touch and we will always do our best to send your order asap. Delivery times are calculated from despatch.
- No quibble returns policy for unworn items up to 100 days after purchase.
- Please get in touch with us if you wish to return an item and send it back in its original packaging.
To keep your jewellery looking its best we recommend you:
- Store jewellery individually in the anti-tarnish pouch we provide in a cool, dry place.
- Avoid contact with sprays, lotions and make up.
- Remove before showering and swimming.
- Clean silver jewellery with a silver polishing cloth.
- Clean gold vermeil/gold fill jewellery by gently rubbing with a microfibre cloth.
Guarantee
We take great care to ensure all of our jewellery meets our high quality standards but on very rare occasions, faults arise. We offer a one-year guarantee on all our jewellery. We will replace where possible or refund items with manufacturing defects or where unexpected tarnishing has occurred (provided items are used in accordance with our care guidelines enclosed with each purchase).
Contact us if you have any questions about the guarantee.
To keep your jewellery looking its best we recommend you:
- Store jewellery individually in the anti-tarnish pouch we provide in a cool, dry place.
- Avoid contact with sprays, lotions and make up.
- Remove before showering and swimming.
- Clean silver jewellery with a silver polishing cloth.
- Clean gold vermeil/gold fill jewellery by gently rubbing with a microfibre cloth.
Guarantee
We take great care to ensure all of our jewellery meets our high quality standards but on very rare occasions, faults arise. We offer a one-year guarantee on all our jewellery. We will replace where possible or refund items with manufacturing defects or where unexpected tarnishing has occurred (provided items are used in accordance with our care guidelines enclosed with each purchase).
Contact us if you have any questions about the guarantee.
- Our gift boxes, pouches, and postal packaging are eco-friendly; made from FSC recycled and recyclable materials with non-toxic inks and eco-friendly fabrics.
- We constantly improve the clarity and traceability of all our components, increasing the number of recycled and lab grown elements in our jewellery.
- We work with global suppliers who we believe have the highest standards of working conditions and work in partnership with the Responsible Jewellery Council.
- Our gift boxes, pouches, and postal packaging are eco-friendly; made from FSC recycled and recyclable materials with non-toxic inks and eco-friendly fabrics.
- We constantly improve the clarity and traceability of all our components, increasing the number of recycled and lab grown elements in our jewellery.
- We work with global suppliers who we believe have the highest standards of working conditions and work in partnership with the Responsible Jewellery Council.
All orders are packaged in smart gift box with anti-tarnish pouch. Click here for additional gift wrapping with ribbon.
Regular price
£58.00
This fabulous sterling silver adjustable chain necklace is super versatile. You can wear this silver chain for pendants as short as you like or extend it to either 70 or 50cm depending on which option you choose. Whether you're after a choker-style look or something that sits lower on the chest, this adjustable chain necklace in sterling silver, makes it effortlessly easy to switch between the two. You can wear this on its own or add charms and pendants you have in your collection to give them a new lease of life!
To change the length all you do is hold the little polished ball and gently pull the other end of the chain. This alters the position of the clasp on the chain and therefore the length. It's one of those pieces you'll reach for again and again, the sterling silver adjustable chain necklace that truly does it all.
- 925 sterling silver
- Choose between 50cm and 70cm length
Choose An Option
Sterling silver, Choose chain which extends to either 70cm or 50cm.
- Every piece of Flutterby jewellery will arrive with you in its own branded anti-tarnish luxurious pouch within a smart branded gift box. If you’re buying for a present, do also select our free giftwrapping service.
- We will then additionally giftwrap the box, adding satin ribbon so that it is ready for you to give.
- Just add your chosen message if you’d like us to handwrite a note. We can also despatch direct to the recipient on your behalf, saving you the time of sending it on and ensuring your chosen gift can reach that loved one swiftly.
- Every piece of Flutterby jewellery will arrive with you in its own branded anti-tarnish luxurious pouch within a smart branded gift box. If you’re buying for a present, do also select our free giftwrapping service.
- We will then additionally giftwrap the box, adding satin ribbon so that it is ready for you to give.
- Just add your chosen message if you’d like us to handwrite a note. We can also despatch direct to the recipient on your behalf, saving you the time of sending it on and ensuring your chosen gift can reach that loved one swiftly.
- Free UK delivery on all orders over £75
- Standard Royal Mail Second Class delivery £3.95 or 24 Hour Royal Mail Tracked delivery £5.95
- Next day and international delivery are usually possible but please email us to arrange, excludes USA.
- Orders are usually despatched within 24 hours but may take up to 3 days at busier periods or if we are away exhibiting at events. Just get in touch and we will always do our best to send your order asap. Delivery times are calculated from despatch.
- No quibble returns policy for unworn items up to 100 days after purchase.
- Please get in touch with us if you wish to return an item and send it back in its original packaging.
- Free UK delivery on all orders over £75
- Standard Royal Mail Second Class delivery £3.95 or 24 Hour Royal Mail Tracked delivery £5.95
- Next day and international delivery are usually possible but please email us to arrange, excludes USA.
- Orders are usually despatched within 24 hours but may take up to 3 days at busier periods or if we are away exhibiting at events. Just get in touch and we will always do our best to send your order asap. Delivery times are calculated from despatch.
- No quibble returns policy for unworn items up to 100 days after purchase.
- Please get in touch with us if you wish to return an item and send it back in its original packaging.
To keep your jewellery looking its best we recommend you:
- Store jewellery individually in the anti-tarnish pouch we provide in a cool, dry place.
- Avoid contact with sprays, lotions and make up.
- Remove before showering and swimming.
- Clean silver jewellery with a silver polishing cloth.
- Clean gold vermeil/gold fill jewellery by gently rubbing with a microfibre cloth.
Guarantee
We take great care to ensure all of our jewellery meets our high quality standards but on very rare occasions, faults arise. We offer a one-year guarantee on all our jewellery. We will replace where possible or refund items with manufacturing defects or where unexpected tarnishing has occurred (provided items are used in accordance with our care guidelines enclosed with each purchase).
Contact us if you have any questions about the guarantee.
To keep your jewellery looking its best we recommend you:
- Store jewellery individually in the anti-tarnish pouch we provide in a cool, dry place.
- Avoid contact with sprays, lotions and make up.
- Remove before showering and swimming.
- Clean silver jewellery with a silver polishing cloth.
- Clean gold vermeil/gold fill jewellery by gently rubbing with a microfibre cloth.
Guarantee
We take great care to ensure all of our jewellery meets our high quality standards but on very rare occasions, faults arise. We offer a one-year guarantee on all our jewellery. We will replace where possible or refund items with manufacturing defects or where unexpected tarnishing has occurred (provided items are used in accordance with our care guidelines enclosed with each purchase).
Contact us if you have any questions about the guarantee.
- Our gift boxes, pouches, and postal packaging are eco-friendly; made from FSC recycled and recyclable materials with non-toxic inks and eco-friendly fabrics.
- We constantly improve the clarity and traceability of all our components, increasing the number of recycled and lab grown elements in our jewellery.
- We work with global suppliers who we believe have the highest standards of working conditions and work in partnership with the Responsible Jewellery Council.
- Our gift boxes, pouches, and postal packaging are eco-friendly; made from FSC recycled and recyclable materials with non-toxic inks and eco-friendly fabrics.
- We constantly improve the clarity and traceability of all our components, increasing the number of recycled and lab grown elements in our jewellery.
- We work with global suppliers who we believe have the highest standards of working conditions and work in partnership with the Responsible Jewellery Council.
Silver Adjustable Chain
Key Features:
- Crafted from high-quality 925 sterling silver for a sleek and timeless finish.
- Fully adjustable design to wear it as short as you like or extend it effortlessly.
- Available in two length options: extending to either 50 cm or 70 cm for versatile styling.
- Easy-to-use mechanism; simply hold the polished ball and gently pull to adjust the length.
- Lightweight and comfortable to be perfect for everyday wear.
- A must have staple piece in any silver jewellery collection.
- A jewellery essential which will give new versatility to the pendants in your collection.
How to Layer - Pairing Suggestions
The beauty of the adjustable chain in sterling silver, is how easily it adapts to your vibe. Keep it short for a minimal, choker-style look or extend it for a more relaxed, layered aesthetic. As an adjustable silver chain for layering, it pairs beautifully with delicate pendants or other chain lengths to create that effortless stacked look. It's one of those pieces that works with literally everything, whether you are dressing up or keeping it casual.
Crafted for Everyday Versatility
There's a reason this adjustable necklace chain in sterling silver has become such a wardrobe staple. Available in 50cm and 70cm options, it gives you the freedom to style it short and close to the neckline or let it drop lower for a longer, layered look. Mix it with other chains from your collection, wear it alone, or add charms and pendants, either way, it always looks fabulous and will become one of the most useful pieces of jewellery in your collection. If you love building up a neckline layer look with pieces that work together seamlessly, this is your go-to adjustable chain in sterling silver..
Adjustable Necklace Chain · Sterling Silver · Flutterby Jewellery
The Chain That Fits Every Neckline. Which Length Do You Need?
Flutterby's adjustable necklace chains are jewellery collection essentials - quite simply one of the most versatile pieces you can own. Use the sliding ball mechanism to hold the ball, pull the chain, and the length adjusts instantly to wherever you want your pendant to sit. No fixed fastening points. No fiddling with clasps. Just a clean, elegant chain at exactly the right length for your outfit, your neckline and your mood. Thread a pendant you already own, replace a broken chain, or wear it solo as a minimalist everyday piece. Available in silver or gold, 50cm or 70cm. Here is how to choose.
Elements |
Sterling Silver Up to 50cm Silver Adjustable Chainfrom £58 |
Sterling Silver Up to 70cm Silver Adjustable Chainfrom £62 |
Gold Plated Silver Up to 50cm Gold Adjustable Chainfrom £66 |
Gold Plated Silver Up to 70cm Gold Adjustable Chainfrom £72 |
|---|---|---|---|---|
| Maximum length | 50cm (approx 20") - a classic mid-length necklace position. Suits most everyday necklines. | 70cm (approx 27.5") - a long chain option. Suits lower pendant positions, higher necklines and layering.
Maximum flexibility.
|
50cm (approx 20") - classic mid-length. The gold version for matching a gold pendant. | 70cm (approx 27.5") - long chain. The gold version for lower pendant positions.
Maximum flexibility.
|
| Minimum length | All four chains share the same mechanism - wear as short as you like, from a very short choker-style position up to the maximum length. There is no fixed minimum. | |||
| The mechanism | All four use the same sliding ball mechanism. Hold the polished ball, pull the chain gently - the pendant settles at any position up to the maximum. No clasp fiddling. No fixed fastening points. | |||
| Metal | 925 sterling silver throughout. Stamped 925. Clean with a silver polishing cloth. | 925 sterling silver throughout. Stamped 925. Clean with a silver polishing cloth. | Gold plated sterling silver - warm gold tone over a 925 sterling silver base. Clean gently with a microfibre cloth. | Gold plated sterling silver - warm gold tone over a 925 sterling silver base. Clean gently with a microfibre cloth. |
| Match with | Silver or silver-toned pendants · Pearl pendants · Stone pendants in silver settings · Mixed metal pendants. | Silver or silver-toned pendants · Pearl pendants · Stone pendants in silver settings · Mixed metal pendants. | Gold or gold-toned pendants · Gold lockets · Gold charms · Mixed metal pendants with gold tones. | Gold or gold-toned pendants · Gold lockets · Gold charms · Mixed metal pendants with gold tones. |
| Best for | Everyday wear · Classic pendant position · Most necklines · Those who don't need a very long chain · The most affordable option.
Best value silver.
|
Those who want maximum length flexibility · Higher necklines · Layering a pendant with shorter chains · Wearing a pendant lower on the chest · Unsure which length to choose - this one does everything.
Most versatile option.
|
Matching a gold pendant · Gold pendant necklace · Those who prefer a warm gold tone · Gold jewellery wearers.
Best value gold.
|
Matching a gold pendant at maximum flexibility · Gold jewellery wearers who also want a longer chain option. |
| The 50cm vs 70cm decision | Choose 50cm if you know your pendant sits best at a classic mid-length and you don't need it to go lower. It also layers beautifully with longer necklaces - worn shorter, it sits naturally above other pieces in a layered look. | Choose 70cm if you want the chain to be able to go long - you can always wear it shorter, but you can't make a 50cm chain longer. The extra length also makes it ideal for layering - worn long, it sits naturally below shorter necklaces for an effortless layered look.
If unsure, choose 70cm.
|
Same logic applies in gold - choose 50cm if a classic length suits your pendant and neckline. | Same logic applies - choose 70cm for maximum versatility. You can always wear it shorter.
If unsure, choose 70cm.
|
| Worn solo | ✓ Elegant worn alone - the polished ball becomes a subtle detail and the clean line of the chain works as a minimalist piece in its own right. | ✓ Particularly elegant worn long without a pendant - a simple, elongated silver chain has its own presence. | ✓ The gold chain worn solo has a warm, understated presence - works well with gold earrings and bracelets. | ✓ The long gold chain worn solo makes a subtle statement - the length gives it elegance without a pendant. |
| Gift packaging | ✓ Eco-friendly branded gift box · Anti-tarnish pouch · Free ribbon gift wrap · Handwritten note available. | ✓ Same eco-friendly gift packaging. | ✓ Same eco-friendly gift packaging. | ✓ Same eco-friendly gift packaging. |
| Returns & guarantee | ✓ 100-day no-quibble returns · 1-year quality guarantee. | ✓ 100-day returns · 1-year guarantee. | ✓ 100-day returns · 1-year guarantee. | ✓ 100-day returns · 1-year guarantee. |
| Add to cart - £58 | Add to cart - £62 | Add to cart - £66 | Add to cart - £72 | |
My Pendant Chain Has Broken
The most common reason to buy an adjustable chain - a favourite pendant or locket whose chain has snapped or worn through. The sliding mechanism gives the pendant a new home and lets you set it at exactly the right length. Choose the metal to match your pendant.
I've Been Given a Pendant Without a Chain
Many charms, pendants and lockets are given as gifts without a chain. The adjustable chain is the perfect solution - a quality 925 sterling silver or gold plated chain that suits any pendant and lets the recipient set their preferred length. A thoughtful gift in its own right.
I Want a Chain That Suits Every Outfit
Different necklines need different necklace lengths - a pendant that looks perfect with a V neck can disappear into a crew neck. The adjustable chain solves this completely: slide it long for high necklines, slide it short for open ones. One chain, every outfit.
The Silver Adjustable Chain Is Perfect For
- Threading your own pendant
- Replacing a broken chain
- Hanging a locket or charm
- Gift with a pendant
- Versatile everyday chain
- Layering with pendants
- Worn solo as a minimalist chain
- Multiple necklines
- Birthday gift
- Re-wearing a favourite pendant
- Heirloom pendant
Choose Sterling Silver if
Your Pendant Is Silver - or You Want Versatility
- Your pendant is silver, silver-toned or mixed metal
- You wear mostly silver jewellery
- You want a chain that works with both silver and gold pendants
- You are replacing a broken silver necklace chain
- You are not sure of the pendant's metal and want the safer choice
- Budget is a consideration — silver is £8–£14 less than gold
Choose Gold Plated Silver if
Your Pendant Is Gold - or You Prefer Warm Tones
- Your pendant is gold, gold-toned or gold plated
- You are re-hanging a gold locket or gold charm
- You wear mostly gold jewellery and want the chain to match
- You are replacing a broken gold necklace chain
- You want the chain to wear beautifully alongside gold earrings and bracelets
- You prefer the warmer look of gold against your skin tone
Questions & Answers
About the Silver Adjustable Chain
The Silver Adjustable Chain is a brilliant base for pendant styling, thread on your favourite charm and simply pull the polished ball to adjust the chain length to choose the exact length you wish for it to sit.
The Silver Adjustable Chain is a brilliant base for pendant styling, thread on your favourite charm and simply pull the polished ball to adjust the chain length to choose the exact length you wish for it to sit.
Absolutely! This adjustable necklace chain in sterling silver, layers beautifully with other chains. Wear the 50cm version shorter so it sits above longer pieces, or choose the 70cm for a relaxed, effortlessly layered look.
Absolutely! This adjustable necklace chain in sterling silver, layers beautifully with other chains. Wear the 50cm version shorter so it sits above longer pieces, or choose the 70cm for a relaxed, effortlessly layered look.
Keep the silver chain for pendants short for a clean, minimal look or extend it for something more relaxed. It works with everything, dress it up with a pendant or wear it solo for understated everyday elegance.
Keep the silver chain for pendants short for a clean, minimal look or extend it for something more relaxed. It works with everything, dress it up with a pendant or wear it solo for understated everyday elegance.
The Silver Adjustable Chain are priced from £58, made of 925 sterling silver, fully adjustable, and arrive in luxury gift packaging. This adjustable necklace chain in sterling silver is genuinely a versatile piece at a brilliant price point.
The Silver Adjustable Chain are priced from £58, made of 925 sterling silver, fully adjustable, and arrive in luxury gift packaging. This adjustable necklace chain in sterling silver is genuinely a versatile piece at a brilliant price point.
A Simple Piece with Flexibility
This is a really useful sterling silver chain for pendants. It is designed to adjust easily, allowing you to wear it shorter or longer depending on the look you are after. It is lightweight and comfortable to wear for everyday use. The adjustable mechanism is easy to use, giving you control over how it sits. This silver chain for pendants works just as beautifully as a silver chain necklace for pendant wear as it does on its own.
Built for Layering and Everyday Wear
Choose from 50cm and 70cm lengths, this extendable silver chain works well as a base for layering or as a standalone piece. A versatile sterling silver adjustable chain necklace for pendant styling, all you need to do is thread on your favourite charm, a birthstone pendant, or an initial, and adjust the length to sit exactly where you want it. Its simplicity allows it to adapt across different styles, making it easy to wear with both casual and more formal outfits. Over time, it becomes the perfect silver chain necklace for pendant lovers who want one reliable adjustable chain in sterling silver that does everything.
Testimonials
“Many thanks for your good service and care”
Lisa, Kent
“The jewellery is beautifully made and the customer service is second to none”
Camilla R
“A great brand”
J, Dorchester
Frequently Asked Questions
How do I get my discount code?
When you sign up to receive our discount code, you will be emailed a discount code to use on your first order. Occasionally this can take up to 10 minutes. If you need to process the order sooner and no email appears, please contact us and we will give you a code to use.
How do I know if my order is confirmed?
Shortly after placing your order online, you should receive and email confirmation email from us. Check your junk mail if you don't see it in your inbox.
How can I pay?
We accept all major UK debit and credit cards including American Express. You can also checkout using Shop Pay, Apple Pay and Google Pay.
Who can I contact about my order?
We are here to help at any stage of your online purchase so just email or WhatsApp us with any questions.
Is express or next day delivery possible?
Whenever possible, we will endeavour to meet your timings. Phone us to arrange next day Special Delivery. This will incur a small additional charge.
Do you send orders internationally?
Contact us to check if we can ship to your country.
Do you send orders to the Channel Islands?
Yes, the VAT on your order will be automatically deducted at checkout.
Do you offer a free giftwrapping service?
Yes, we do. Please select free giftwrapping option for each product you would like us to wrap. Remember to add any gift message you would like us to include and don’t forget we can send direct to the recipient on your behalf.
Can I track my order?
If you select Tracked 24 delivery, do contact us to request tracking information which we will then be able to forward to you. You will be notified by email when your order has been despatched.
Can I order gift cards?
Yes, we offer gift cards on our website. You can arrange for them to be emailed direct to the recipient at a time of your choosing. Gift cards are valid for 12 months.
How do I get my discount code?
When you sign up to receive our discount code, you will be emailed a discount code to use on your first order. Occasionally this can take up to 10 minutes. If you need to process the order sooner and no email appears, please contact us and we will give you a code to use.
How do I know if my order is confirmed?
Shortly after placing your order online, you should receive and email confirmation email from us. Check your junk mail if you don't see it in your inbox.
How can I pay?
We accept all major UK debit and credit cards including American Express. You can also checkout using Shop Pay, Apple Pay and Google Pay.
Who can I contact about my order?
We are here to help at any stage of your online purchase so just email or WhatsApp us with any questions.
Is express or next day delivery possible?
Whenever possible, we will endeavour to meet your timings. Phone us to arrange next day Special Delivery. This will incur a small additional charge.
Do you send orders internationally?
Contact us to check if we can ship to your country.
Do you send orders to the Channel Islands?
Yes, the VAT on your order will be automatically deducted at checkout.
Do you offer a free giftwrapping service?
Yes, we do. Please select free giftwrapping option for each product you would like us to wrap. Remember to add any gift message you would like us to include and don’t forget we can send direct to the recipient on your behalf.
Can I track my order?
If you select Tracked 24 delivery, do contact us to request tracking information which we will then be able to forward to you. You will be notified by email when your order has been despatched.
Can I order gift cards?
Yes, we offer gift cards on our website. You can arrange for them to be emailed direct to the recipient at a time of your choosing. Gift cards are valid for 12 months.
How do I return an item?
Above all, we want you to love your Flutterby Jewellery. But if something goes wrong, here is the legal bumpf that tells you how we handle it.
If you are not satisfied with the product(s) you have chosen, you may return them to us within 100 days of receipt. We will offer you an exchange or, if you prefer, a refund, provided that the product(s) are unused, returned complete, in perfect condition and in the original packaging. If a product is faulty on receipt, please notify us as soon as possible.
For all returns, you are required to arrange and pay for the return of the product(s) to us. We will refund carriage costs up to £6 if the item has a confirmed manufacturing defect. If you need to return an order, please contact us first with details of why you want to return the product(s) and whether you seek an exchange or refund (if applicable).
Once we have approved the request, please pack the product(s) carefully in a protective postal box or bag, ensuring they are complete, in perfect condition, unused and in the original Flutterby packaging. Please include your name and order number and then send everything back to us at: Flutterby, Grove Place, North Road, Goudhurst, Kent TN17 1JN. When returning items, please use a tracked service such as Royal Mail and obtain proof of postage. We cannot accept responsibility for parcels lost in transit.
Can I exchange an item?
Yes of course, providing the item is unworn and returned in its original packaging within the timeframe set out in our returns policy. Email us your request, and we'll handle the exchange and any payment or refund. Please note there may be additional delivery charges.
How do I get my refund?Once your returned items have been received and checked, we will process your refund back to your original method of payment. It can take up to 5 working days for the funds to reach your bank.
How do I return an item?
Above all, we want you to love your Flutterby Jewellery. But if something goes wrong, here is the legal bumpf that tells you how we handle it.
If you are not satisfied with the product(s) you have chosen, you may return them to us within 100 days of receipt. We will offer you an exchange or, if you prefer, a refund, provided that the product(s) are unused, returned complete, in perfect condition and in the original packaging. If a product is faulty on receipt, please notify us as soon as possible.
For all returns, you are required to arrange and pay for the return of the product(s) to us. We will refund carriage costs up to £6 if the item has a confirmed manufacturing defect. If you need to return an order, please contact us first with details of why you want to return the product(s) and whether you seek an exchange or refund (if applicable).
Once we have approved the request, please pack the product(s) carefully in a protective postal box or bag, ensuring they are complete, in perfect condition, unused and in the original Flutterby packaging. Please include your name and order number and then send everything back to us at: Flutterby, Grove Place, North Road, Goudhurst, Kent TN17 1JN. When returning items, please use a tracked service such as Royal Mail and obtain proof of postage. We cannot accept responsibility for parcels lost in transit.
Can I exchange an item?
Yes of course, providing the item is unworn and returned in its original packaging within the timeframe set out in our returns policy. Email us your request, and we'll handle the exchange and any payment or refund. Please note there may be additional delivery charges.
How do I get my refund?Once your returned items have been received and checked, we will process your refund back to your original method of payment. It can take up to 5 working days for the funds to reach your bank.
Care Instructions
To keep your jewellery looking its best we recommend you:
💎 Store jewellery individually in the anti-tarnish pouch we provide in a cool, dry place.
💎 Avoid contact with sprays, lotions and make up.
💎 Remove before showering and swimming.
💎 Clean silver jewellery with a silver polishing cloth.
💎 Clean gold vermeil/gold fill jewellery by gently rubbing with a microfibre cloth.
Guarantee
What happens if I break my jewellery?
Our jewellery stands up to regular wear and tear but occasionally life happens and customers find they break something. As part of our sustainability policy, we repair jewellery whenever possible, recycle what it is not possible to repair so do get in touch with us.
What happens if my jewellery is faulty?
We take great care to ensure all of our jewellery meets our high quality standards but on very rare occasions, faults arise. We offer a one-year guarantee on all our jewellery. We will replace where possible or refund items with manufacturing defects or where unexpected tarnishing has occurred (provided items are used in accordance with our care guidelines enclosed This does not affect your rights under the Consumer Rights Act 2015.
Care Instructions
To keep your jewellery looking its best we recommend you:
💎 Store jewellery individually in the anti-tarnish pouch we provide in a cool, dry place.
💎 Avoid contact with sprays, lotions and make up.
💎 Remove before showering and swimming.
💎 Clean silver jewellery with a silver polishing cloth.
💎 Clean gold vermeil/gold fill jewellery by gently rubbing with a microfibre cloth.
Guarantee
What happens if I break my jewellery?
Our jewellery stands up to regular wear and tear but occasionally life happens and customers find they break something. As part of our sustainability policy, we repair jewellery whenever possible, recycle what it is not possible to repair so do get in touch with us.
What happens if my jewellery is faulty?
We take great care to ensure all of our jewellery meets our high quality standards but on very rare occasions, faults arise. We offer a one-year guarantee on all our jewellery. We will replace where possible or refund items with manufacturing defects or where unexpected tarnishing has occurred (provided items are used in accordance with our care guidelines enclosed This does not affect your rights under the Consumer Rights Act 2015.
How do I find out what length of chain I need?
We sell a range of different length chains. To get an idea of what they look like check out our handy guide here:
How to I find out what size bracelet I want?
Take a piece of string and wind it round your wrist. Measure the length of it to the place where the string crossed. We suggest adding 1.5-2cm for a comfortable fit but you may wish to have the bracelet tighter or looser on your wrist.
How do I find my right ring size?
You can use the app called JWRingsizer to find out what size ring you’d like.
How do I find out what length of chain I need?
We sell a range of different length chains. To get an idea of what they look like check out our handy guide here:
How to I find out what size bracelet I want?
Take a piece of string and wind it round your wrist. Measure the length of it to the place where the string crossed. We suggest adding 1.5-2cm for a comfortable fit but you may wish to have the bracelet tighter or looser on your wrist.
How do I find my right ring size?
You can use the app called JWRingsizer to find out what size ring you’d like.
Are your products hallmarked?
All our sterling silver jewellery is stamped with ‘925’ to demonstrate that it is the same purity of silver as sterling silver. Items which weigh more than 7.78g will also be hallmarked. Usually this will be with our own Flutterby hallmark which is registered with the Assay Office.
What is your jewellery made of?
We use different metals for different pieces in our jewellery collection.
All our earrings are made of sterling silver, some of which have gold plating. You’ll find gold vermeil, gold plated silver and gold fill jewellery in our gold jewellery range. Click on the product description for full details.
What sort of stones do you use in your stone jewellery?
We use freshwater pearls, natural stones and lab grown stones in our stone jewellery. Click on the product description for full details.
Are your products hallmarked?
All our sterling silver jewellery is stamped with ‘925’ to demonstrate that it is the same purity of silver as sterling silver. Items which weigh more than 7.78g will also be hallmarked. Usually this will be with our own Flutterby hallmark which is registered with the Assay Office.
What is your jewellery made of?
We use different metals for different pieces in our jewellery collection.
All our earrings are made of sterling silver, some of which have gold plating. You’ll find gold vermeil, gold plated silver and gold fill jewellery in our gold jewellery range. Click on the product description for full details.
What sort of stones do you use in your stone jewellery?
We use freshwater pearls, natural stones and lab grown stones in our stone jewellery. Click on the product description for full details.
The Flutterby Promise
- Every piece arrives in a luxurious anti-tarnish pouch, placed inside a beautifully branded gift box from Flutterby - ready to impress from the moment it’s opened.
- There’s also free gift wrapping with a satin ribbon and the option to add a handwritten note for that extra special feel.
- With a one-year guarantee and eco-friendly packaging, you’re choosing jewellery that is thoughtfully made and designed to last.
