Terms & Conditions

Welcome to Flutterby. These Terms & Conditions (“Terms”) set out the rules for using our website [www.flutterbyonline.co.uk] (“Site”) and for making purchases from us online.

Please read them carefully before using the Site. By browsing or purchasing from us, you agree to be bound by these Terms.

1. Who We Are

We’re Flutterby, a UK-based jewellery brand specialising in curating a collection of contemporary jewellery made with silver, gold, gold fill, semi precious stones and pearls.
Our registered business address is:

📍 Sidney House, Derringstone Hill, Barham, Kent CT4 6QD
📧 You can reach us at: info@flutterbyonline.co.uk

2. Using Our Website

You agree to use our Site for lawful purposes only. You must not:

  • Misuse the Site by introducing viruses or malicious content.
  • Attempt to gain unauthorised access to the Site or our systems.
  • Use our content without permission (including images, product descriptions, and branding).

All content is owned by or licensed to Flutterby and protected by copyright and other laws.

3. Placing an Order

When you place an order on our Site:

  • You confirm that all information you provide is accurate.
  • You will receive an email confirming your order – this does not mean the order is accepted.
  • Your order is only accepted once we dispatch the item(s).

We reserve the right to refuse or cancel any order, for example, if the product is out of stock or if we suspect fraud.

4. Prices & Payment
  • All prices are shown in GBP (£) and include VAT (if applicable).
  • We do our best to ensure all prices are accurate, but if there’s an error, we’ll contact you before dispatch.
  • We accept secure payment via ShopPay, PayPal, Visa, Mastercard, American Express, Apple Pay and Google Pay.
5. Faulty or Damaged Items

If you receive an item that is faulty or damaged on arrival, please contact us within 7 days of receipt with photos, and we’ll sort it out quickly.

We take great care to ensure all of our jewellery meets our high quality standards but on very rare occasions, faults arise.

We offer a one-year warranty on all our jewellery. We will replace where possible or refund items with manufacturing defects or where unexpected tarnishing has occurred (provided items are used in accordance with our care guidelines enclosed with each purchase).

6. Your Personal Information

We handle your personal data in line with our Privacy Policy, which you can read here.

7. Our Liability

We do our best to keep our Site accurate and up to date, but:

  • We cannot guarantee it will always be available or error-free.
  • We’re not liable for any indirect or consequential loss.

Nothing in these Terms excludes or limits our liability where it would be unlawful to do so (e.g. for personal injury caused by our negligence).

8. Changes to These Terms

We may update these Terms from time to time. Please check this page before making a purchase or using the Site.

9. Governing Law

These Terms are governed by English law, and any disputes will be handled by the courts of England and Wales.

10. Contact Us

If you have any questions about these Terms, don’t hesitate to get in touch:
📧 info@flutterbyonline.co.uk
📍 Flutterby, Sidney House, Derringstone Hill, Barham, Kent CT4 6QD