You have 100 days from receiving your order to request a return. Please contact us by email with your order number or proof of purchase, and we will guide you through the return or exchange process.

Please contact us before sending anything back. Provide your order number or proof of purchase, and we will explain the return or exchange process.

You are responsible for the cost of returning the item(s) to Flutterby. We recommend using a tracked delivery service and keeping proof of postage, as we cannot refund items that are lost in transit.

Items must be unused, unworn, and in their original packaging to be eligible for a return.

Unfortunately, we are unable to offer refunds on bespoke items or gift cards.

Once a refund has been agreed, it will be processed promptly. The money will be returned to your original method of payment, usually within 5 working days.

If you believe your jewellery is faulty, please contact us. We offer a one-year guarantee on all our jewellery and will replace the item where possible or provide a refund for manufacturing defects or unexpected tarnishing, provided the item has been used in accordance with our care guidelines.

No. Our one-year jewellery guarantee does not affect your rights under the Consumer Rights Act 2015.