You have 100 days from receiving your order to request a return. Please contact us by email at info@flutterbyonline.co.uk with your order number or proof of purchase and we will guide you through the simple return or exchange process. Please do get in touch before sending anything back.

Of course -  unless the item was bespoke or is a gift card. We just ask that you contact us before sending anything back so we can guide you through the simple return or exchange options. We also ask that the item is returned unused, unworn and in original packaging. 

You are responsible for the cost of returning the item(s) to Flutterby. We recommend using a tracked delivery service and keeping proof of postage, as we cannot refund items that are lost in transit.

Items must be unused, unworn, and in their original packaging to be eligible for a return.

You may try on necklaces, bracelets and rings but for hygiene reasons, we ask you not to try on earrings. 

Yes you may but for hygiene reasons, we ask you not to try them on. Please contact us at info@flutterbyonline to start a return or exchange.

Yes, you may return or exchange sale items. Just get in touch at info@flutterbyonline.co.uk and we will guide you through the simple return or exchange process.

Just email us at info@flutterbyonline.co.uk and we will guide you through the simple process.

Where a refund is agreed, it will be processed swiftly and the money for the item will be returned to your original method of payment (usually within 5 working days) after the return has been received by us.

Absolutely. Just get in touch and we will guide you through the simple process of sending your order back to us. Once we have received it and all is well, we will despatch the exchange item. If there is a difference in price, this will be settled by a payment link to you or a refund to you via Shopify. 

Just get in touch and chat it though with us and we will do our best to help. Email us at info@flutterbyonline.co.uk

There are no prices, invoices or receipts in the parcel so if you are sending a present, the recipient won't know any of this information. All of this information will be emailed to you when you place the order. If they wish to return or exchange an item, they will need to know the order number. We will help with any exchanges - they just need to email us.

We know how busy the Christmas season is so you have 100 days from receiving your order to request a return. Just send us an email requesting an exchange or a refund, along with your order number or proof of purchase and we will explain simple the process.

We offer a one-year guarantee on all our jewellery. We take great care to ensure all of our jewellery meets our high quality standards but on very rare occasions, faults arise.

We will repair or replace where possible or refund items with manufacturing defects or where unexpected tarnishing has occurred (provided items are used in accordance with our care guidelines enclosed with each purchase). This does not affect your rights under the Consumer Rights Act 2015.

Please get in touch via email at info@flutterbyonline.co.uk to discuss repairs.