FAQs

Frequently Asked Questions

How do I get my discount code?

When you sign up to receive our discount code, you will be emailed a discount code to use on your first order. Occasionally this can take up to 10 minutes. If you need to process the order sooner and no email appears, please contact us and we will give you a code to use. place an explanation or answer to the question.

How do I know if my order is confirmed?

Shortly after placing your order online, you should receive and email confirmation email from us. Check your junk mail if you don't see it in your inbox.

How can I pay?

We accept all major UK debit and credit cards including American Express. You can also checkout using Shop Pay, Apple Pay and Google Pay.

Who can I contact about my order?

We accept all major UK We are here to help at any stage of your online purchase so just email or WhatsApp us with any questions.
debit and credit cards including American Express. You can also checkout using Shop Pay, Apple Pay and Google Pay.

Is express or next day delivery possible?

Whenever possible, we will endeavour to meet your timings. Phone us to arrange next day Special Delivery. This will incur a small additional charge.

Do you send orders internationally?

Contact us to check if we can ship to your country.

Do you send orders to the Channel Islands?

Yes, the VAT on your order will be automatically deducted at checkout.

Do you offer a free gift wrapping service?

Yes, we do. Please select free gift wrapping option for each product you would like us to wrap. Remember to add any gift message you would like us to include and don’t forget we can send direct to the recipient on your behalf.

Can I track my order?

Yes, if you select Tracked 24 delivery at checkout, you can contact us to request tracking information. You will be notified by email when your order has been despatched.

Can I order gift cards?

Yes, we offer gift cards on our website. You can arrange for them to be emailed direct to the recipient at a time of your choosing. Gift cards are valid for 12 months.

Can I return my order?

We want you to love your jewellery! If you change your mind, just get in touch - we are here to help...

You have 100 days from receiving your order to request a return. Just send us an email requesting an exchange or a refund, along with your order number or proof of purchase and we will explain the process.