If you have any questions about the delivery of your order, we’re here to help so do email us on info@flutterbyonline.co.uk

Please see the FAQs below for everything you need to know about delivery.

Delivery

What are the delivery options?

We aim to dispatch orders within 1–3 business days from time of purchase. 

Currently we offer the following options:

 Royal Mail Tracked 24hr Delivery service which is usually (but not guaranteed) 24 hours after despatch (not from time of order). 

We also offer Royal Mail Second Class Tracked Delivery service which usually takes 3-5 working days from despatch (not from time of order.) 

Estimated delivery times are shown at checkout depending on the delivery service selected.

It may be possible for us to send an item needed urgently by Royal Mail Special Delivery service - do get in touch to ask us and we will do our very best to accommodate this. There will be a small additional charge for this service.

We are not responsible for delays caused by external couriers or customs checks.

We aim to dispatch orders within 1–3 business days from time of purchase. 

Currently we offer the following options:

 Royal Mail Tracked 24hr Delivery service which is usually (but not guaranteed) 24 hours after despatch (not from time of order). 

We also offer Royal Mail Second Class Tracked Delivery service which usually takes 3-5 working days from despatch (not from time of order.) 

Estimated delivery times are shown at checkout depending on the delivery service selected.

It may be possible for us to send an item needed urgently by Royal Mail Special Delivery service - do get in touch to ask us and we will do our very best to accommodate this. There will be a small additional charge for this service.

We are not responsible for delays caused by external couriers or customs checks.

Can I choose next day delivery?

You can select UK Royal Mail Tracked 24 service at checkout under the shipping tab which usually arrives 24 hours after despatch. Whilst we endevour to despatch the day after an order is placed, at busy times of the year it may take 1-3 days to be despatched.
If your order is urgent, please call us before you place your order to see if we can arrange Special Delivery - there will be a small additional charge for this service.  

You can select UK Royal Mail Tracked 24 service at checkout under the shipping tab which usually arrives 24 hours after despatch. Whilst we endevour to despatch the day after an order is placed, at busy times of the year it may take 1-3 days to be despatched.
If your order is urgent, please call us before you place your order to see if we can arrange Special Delivery - there will be a small additional charge for this service.  

How can I track my order?

Do get in touch with us by email at info@flutterbyonline.co.uk if you wish to track your delivery and we will do our best to supply you with the tracking details. 

Do get in touch with us by email at info@flutterbyonline.co.uk if you wish to track your delivery and we will do our best to supply you with the tracking details. 

Does my order need to be signed for?

No, not unless you have called us and separately arranged for your order to be sent by Royal Mail Special Delivery.

No, not unless you have called us and separately arranged for your order to be sent by Royal Mail Special Delivery.

Do you do international delivery?

We can ship to some countries outside of the UK (excluding USA and Canada) so do get in touch for a quote on shipping costs and estimated delivery times.

Please email us at info@flutterbyonline.co.uk before you place an order to discuss options.

We can ship to some countries outside of the UK (excluding USA and Canada) so do get in touch for a quote on shipping costs and estimated delivery times.

Please email us at info@flutterbyonline.co.uk before you place an order to discuss options.

Can I shop VAT free from Channel Islands?

Yes! The UK VAT will be automatically deducted at checkout.

Yes! The UK VAT will be automatically deducted at checkout.

Can you deliver to PO address?

Yes! Please give the full name of the recipient or company, then the PO Box number (eg PO Box 123), then the POST TOWN (in capital letters) and finally the POSTCODE (in capital letters).

Yes! Please give the full name of the recipient or company, then the PO Box number (eg PO Box 123), then the POST TOWN (in capital letters) and finally the POSTCODE (in capital letters).

Do you do weekend delivery?

It will depend on the service you select at checkout but currently Royal Mail aim to still deliver on a Saturday for their Tracked 24 service.

It will depend on the service you select at checkout but currently Royal Mail aim to still deliver on a Saturday for their Tracked 24 service.