Saving
Get 10% off your first order
Helena Silver and Pearl Drop Necklace
Sterling silver
Add to wishlist
Regular price
£62.00
Meet the silver pearl drop necklace that brings sophistication to your everyday jewellery rotation. Crafted from sterling silver and finished with a luminous pearl, this piece balances simplicity with considered design. The gentle drop sits within a pretty pearl station necklace and gives an effortless elegance that works as beautifully on a Monday morning as it does at a celebration. Whether worn alone or layered, it is the kind of piece you reach for again and again.
Sterling silver, freshwater pearls. Wear at 41cm, 43cm and 45.5cm.
- Every piece of Flutterby jewellery will arrive with you in its own branded anti-tarnish luxurious pouch within a smart branded gift box. If you’re buying for a present, do also select our free giftwrapping service.
- We will then additionally giftwrap the box, adding satin ribbon so that it is ready for you to give.
- Just add your chosen message if you’d like us to handwrite a note. We can also despatch direct to the recipient on your behalf, saving you the time of sending it on and ensuring your chosen gift can reach that loved one swiftly.
- Every piece of Flutterby jewellery will arrive with you in its own branded anti-tarnish luxurious pouch within a smart branded gift box. If you’re buying for a present, do also select our free giftwrapping service.
- We will then additionally giftwrap the box, adding satin ribbon so that it is ready for you to give.
- Just add your chosen message if you’d like us to handwrite a note. We can also despatch direct to the recipient on your behalf, saving you the time of sending it on and ensuring your chosen gift can reach that loved one swiftly.
- Free UK delivery on all orders over £75
- Standard Royal Mail Second Class delivery £3.95 or 24 Hour Royal Mail Tracked delivery £5.95
- Next day and international delivery are usually possible but please email us to arrange, excludes USA.
- Orders are usually despatched within 24 hours but may take up to 3 days at busier periods or if we are away exhibiting at events. Just get in touch and we will always do our best to send your order asap. Delivery times are calculated from despatch.
- No quibble returns policy for unworn items up to 100 days after purchase.
- Please get in touch with us if you wish to return an item and send it back in its original packaging.
- Free UK delivery on all orders over £75
- Standard Royal Mail Second Class delivery £3.95 or 24 Hour Royal Mail Tracked delivery £5.95
- Next day and international delivery are usually possible but please email us to arrange, excludes USA.
- Orders are usually despatched within 24 hours but may take up to 3 days at busier periods or if we are away exhibiting at events. Just get in touch and we will always do our best to send your order asap. Delivery times are calculated from despatch.
- No quibble returns policy for unworn items up to 100 days after purchase.
- Please get in touch with us if you wish to return an item and send it back in its original packaging.
To keep your jewellery looking its best we recommend you:
- Store jewellery individually in the anti-tarnish pouch we provide in a cool, dry place.
- Avoid contact with sprays, lotions and make up.
- Remove before showering and swimming.
- Clean silver jewellery with a silver polishing cloth.
- Clean gold vermeil/gold fill jewellery by gently rubbing with a microfibre cloth.
Guarantee
We take great care to ensure all of our jewellery meets our high quality standards but on very rare occasions, faults arise. We offer a one-year guarantee on all our jewellery. We will replace where possible or refund items with manufacturing defects or where unexpected tarnishing has occurred (provided items are used in accordance with our care guidelines enclosed with each purchase).
Contact us if you have any questions about the guarantee.
To keep your jewellery looking its best we recommend you:
- Store jewellery individually in the anti-tarnish pouch we provide in a cool, dry place.
- Avoid contact with sprays, lotions and make up.
- Remove before showering and swimming.
- Clean silver jewellery with a silver polishing cloth.
- Clean gold vermeil/gold fill jewellery by gently rubbing with a microfibre cloth.
Guarantee
We take great care to ensure all of our jewellery meets our high quality standards but on very rare occasions, faults arise. We offer a one-year guarantee on all our jewellery. We will replace where possible or refund items with manufacturing defects or where unexpected tarnishing has occurred (provided items are used in accordance with our care guidelines enclosed with each purchase).
Contact us if you have any questions about the guarantee.
- Our gift boxes, pouches, and postal packaging are eco-friendly; made from FSC recycled and recyclable materials with non-toxic inks and eco-friendly fabrics.
- We constantly improve the clarity and traceability of all our components, increasing the number of recycled and lab grown elements in our jewellery.
- We work with global suppliers who we believe have the highest standards of working conditions and work in partnership with the Responsible Jewellery Council.
- Our gift boxes, pouches, and postal packaging are eco-friendly; made from FSC recycled and recyclable materials with non-toxic inks and eco-friendly fabrics.
- We constantly improve the clarity and traceability of all our components, increasing the number of recycled and lab grown elements in our jewellery.
- We work with global suppliers who we believe have the highest standards of working conditions and work in partnership with the Responsible Jewellery Council.
All orders are packaged in smart gift box with anti-tarnish pouch. Click here for additional gift wrapping with ribbon.
Regular price
£62.00
Meet the silver pearl drop necklace that brings sophistication to your everyday jewellery rotation. Crafted from sterling silver and finished with a luminous pearl, this piece balances simplicity with considered design. The gentle drop sits within a pretty pearl station necklace and gives an effortless elegance that works as beautifully on a Monday morning as it does at a celebration. Whether worn alone or layered, it is the kind of piece you reach for again and again.
Sterling silver, freshwater pearls. Wear at 41cm, 43cm and 45.5cm.
- Every piece of Flutterby jewellery will arrive with you in its own branded anti-tarnish luxurious pouch within a smart branded gift box. If you’re buying for a present, do also select our free giftwrapping service.
- We will then additionally giftwrap the box, adding satin ribbon so that it is ready for you to give.
- Just add your chosen message if you’d like us to handwrite a note. We can also despatch direct to the recipient on your behalf, saving you the time of sending it on and ensuring your chosen gift can reach that loved one swiftly.
- Every piece of Flutterby jewellery will arrive with you in its own branded anti-tarnish luxurious pouch within a smart branded gift box. If you’re buying for a present, do also select our free giftwrapping service.
- We will then additionally giftwrap the box, adding satin ribbon so that it is ready for you to give.
- Just add your chosen message if you’d like us to handwrite a note. We can also despatch direct to the recipient on your behalf, saving you the time of sending it on and ensuring your chosen gift can reach that loved one swiftly.
- Free UK delivery on all orders over £75
- Standard Royal Mail Second Class delivery £3.95 or 24 Hour Royal Mail Tracked delivery £5.95
- Next day and international delivery are usually possible but please email us to arrange, excludes USA.
- Orders are usually despatched within 24 hours but may take up to 3 days at busier periods or if we are away exhibiting at events. Just get in touch and we will always do our best to send your order asap. Delivery times are calculated from despatch.
- No quibble returns policy for unworn items up to 100 days after purchase.
- Please get in touch with us if you wish to return an item and send it back in its original packaging.
- Free UK delivery on all orders over £75
- Standard Royal Mail Second Class delivery £3.95 or 24 Hour Royal Mail Tracked delivery £5.95
- Next day and international delivery are usually possible but please email us to arrange, excludes USA.
- Orders are usually despatched within 24 hours but may take up to 3 days at busier periods or if we are away exhibiting at events. Just get in touch and we will always do our best to send your order asap. Delivery times are calculated from despatch.
- No quibble returns policy for unworn items up to 100 days after purchase.
- Please get in touch with us if you wish to return an item and send it back in its original packaging.
To keep your jewellery looking its best we recommend you:
- Store jewellery individually in the anti-tarnish pouch we provide in a cool, dry place.
- Avoid contact with sprays, lotions and make up.
- Remove before showering and swimming.
- Clean silver jewellery with a silver polishing cloth.
- Clean gold vermeil/gold fill jewellery by gently rubbing with a microfibre cloth.
Guarantee
We take great care to ensure all of our jewellery meets our high quality standards but on very rare occasions, faults arise. We offer a one-year guarantee on all our jewellery. We will replace where possible or refund items with manufacturing defects or where unexpected tarnishing has occurred (provided items are used in accordance with our care guidelines enclosed with each purchase).
Contact us if you have any questions about the guarantee.
To keep your jewellery looking its best we recommend you:
- Store jewellery individually in the anti-tarnish pouch we provide in a cool, dry place.
- Avoid contact with sprays, lotions and make up.
- Remove before showering and swimming.
- Clean silver jewellery with a silver polishing cloth.
- Clean gold vermeil/gold fill jewellery by gently rubbing with a microfibre cloth.
Guarantee
We take great care to ensure all of our jewellery meets our high quality standards but on very rare occasions, faults arise. We offer a one-year guarantee on all our jewellery. We will replace where possible or refund items with manufacturing defects or where unexpected tarnishing has occurred (provided items are used in accordance with our care guidelines enclosed with each purchase).
Contact us if you have any questions about the guarantee.
- Our gift boxes, pouches, and postal packaging are eco-friendly; made from FSC recycled and recyclable materials with non-toxic inks and eco-friendly fabrics.
- We constantly improve the clarity and traceability of all our components, increasing the number of recycled and lab grown elements in our jewellery.
- We work with global suppliers who we believe have the highest standards of working conditions and work in partnership with the Responsible Jewellery Council.
- Our gift boxes, pouches, and postal packaging are eco-friendly; made from FSC recycled and recyclable materials with non-toxic inks and eco-friendly fabrics.
- We constantly improve the clarity and traceability of all our components, increasing the number of recycled and lab grown elements in our jewellery.
- We work with global suppliers who we believe have the highest standards of working conditions and work in partnership with the Responsible Jewellery Council.
Helena Gold and Pearl Necklace
Key Features:
- A silver pearl drop necklace with a graceful pendant silhouette, crafted for effortless everyday wear
- Sterling silver pearl pendant necklace with a refined, luminous finish
- Lightweight and comfortable, designed to move beautifully with you
- A timeless piece that transitions from casual to occasion dressing with ease
Refined Pendant Form and Handcrafted Detail
This piece is all in the balance. The graceful sterling silver setting is paired with a softly luminous pearl, creating a pendant that sits beautifully and moves with you throughout the day. The drop silhouette is thoughtfully proportioned, giving the piece a quiet presence that feels polished without being fussy. Crafted with real attention to detail, this delicate silver freshwater pearl drop necklace bridesmaids will love features an understated finish that speaks to those who appreciate refined, considered jewellery.
Why This Piece Works for Every Wardrobe
Great jewellery has a way of slotting into your life without effort, and this piece does exactly that. The clean lines and soft pearl accent complement a wide range of styles, from pared-back everyday looks to more dressed-up occasions. Wear it alone as a minimalist statement or layer it alongside your favourite chains for added depth. It is the kind of necklace that feels at home in both a classic jewellery collection and a more contemporary, curated edit.
Pearl Station Necklaces · Freshwater Pearls · Flutterby Jewellery
Pearl Station Necklace - Drop or Plain? Gold or Silver? Here Is How They Compare.
A pearl station necklace has freshwater pearls set at intervals along the chain - a modern, elegant alternative to a plain gold chain. Flutterby's gold pearl station necklace with drop (£62) adds a single freshwater pearl drop that sits at the V of the neckline. The plain gold pearl station necklace (£58) gives you the same pearl-set chain without the drop. The silver pearl station drop necklace (£62) offers the same design in sterling silver. All three share the same three wearing lengths.
Elements |
★ 5-Star Reviewed
Helena Gold & Pearl Drop Necklace£62 |
Plain Pearl Station · Save £4
Helena Gold & Pearl Necklace£58 |
Silver Pearl Station + Drop
Helena Silver & Pearl Drop Necklace£62 |
|---|---|---|---|
| The key difference | Pearl-set gold chain plus a single freshwater pearl drop that sits at the V of the neckline - a focal point that draws the eye to the centre. The drop is what sets it apart. |
The same pearl station necklace - without the drop. A clean, all-over pearl look with nothing at the centre. | The same drop design as the Gold - single pearl at the V of the neckline - in 925 sterling silver for a cool, classic tone. |
| Style & character | Warm and elegant. The pearl drop adds a focal point that makes this gold pearl drop necklace in the UK feel considered and finished. Works beautifully for everyday wear and special occasions equally. "I get so many compliments" |
Clean and understated. This gold pearl necklace is quietly elegant without a central focal point - ideal for layering and for those who prefer a subtler look. | The same drop character as the Gold - that focal point at the V - in a cool silver tone. The right choice for those who wear silver or want a classic sterling silver pearl pendant necklace look. |
| Metal | Gold plated sterling silver - a layer of gold over a 925 sterling silver base. Warm gold tone throughout chain, drop setting and fastening. | Gold plated sterling silver - the same warm gold tone as the Drop, without the drop pendant. | 925 sterling silver throughout - chain, drop setting and fastening. Cool, classic silver tone. Choose this for silver. |
| The drop pendant | ✓ Single freshwater pearl drop - sits naturally in the V of the neckline. A focal point that works especially well with open and V necklines. The drop is the hero detail. |
This pearl station necklace has no drop pendant. Pearls set along the chain only - a consistent all-over pearl look throughout. | ✓ Same freshwater pearl drop as the Gold version - identical drop detail in a sterling silver pearl pendant necklace setting. |
| Pearls | This gold pearl pendant necklace contains freshwater pearls set at intervals along the full length of the gold chain, plus a single pearl drop pendant at the V of the neckline. Cream tone with warm organic lustre and natural variation. | A plain gold pearl necklace - freshwater pearls set at intervals along the full length of the gold chain, without the drop. Same cream tone and lustre as the Drop version. | A silver pearl drop necklace contains freshwater pearls set at intervals along the sterling silver chain, plus a single pearl drop pendant. Same cream freshwater pearls as the gold versions. |
| Wearing lengths | Three fixed wearing lengths via fastening points on the chain: 41cm (approx 16") · 43cm (approx 17") · 45.5cm (approx 18") | Fully adjustable - wear at any length between 41cm and 45.5cm. More flexibility than the drop versions. Most flexible length option. |
Three fixed lengths: 41cm · 43cm · 45.5cm |
| For layering | Layers naturally with the Helena Gold and Pearl Necklace (plain) - worn together they form the Helena Pearl Necklace Set. The drop provides the focal point at the bottom of the layered look. Natural pair with the plain. |
The natural layering partner for the Gold Drop. Worn together they balance each other perfectly - available as a set and saving £5 versus buying separately. Buy as a set and save. |
Layers with the Helena Silver and Pearl Necklace (plain) for an all-silver layered pearl look. |
| Neckline suitability | The drop sits particularly well in open and V necklines - it rests naturally at the point of the neckline. Works with crew and boat necklines at the shorter 41cm length. Made for open necklines. |
Works with all necklines - and because it is fully adjustable between 41cm and 45.5cm, you can fine-tune the exact position to suit your neckline or outfit perfectly. | Same neckline versatility as the Gold Drop - the pearl drop rests naturally in open and V necklines in a silver setting. |
| Customer review | "I get so many compliments about this necklace. It's beautiful, always sits perfectly and I feel so elegant in it. Great service and super fast delivery, 100% recommend." - Kelly Brown ★★★★★ | "Very pretty. Arrived nicely wrapped too." - Suzanne ★★★★★ | The same drop design in 925 sterling silver - pairs naturally with silver jewellery and the Helena Pearl and Silver Bracelet. |
| Pairs with | Helena Pearl and Gold Bracelet · Helena Gold and Pearl Necklace (as a layered set) · Gold link bracelets · Gold earrings. Complete with Helena Gold Bracelet. |
Helena Gold and Pearl Drop Necklace (as a set) · Helena Pearl and Gold Bracelet · Pippa Gold Link Bracelet. | Helena Pearl and Silver Bracelet · Helena Silver and Pearl Necklace (plain) · Silver jewellery collection. |
| Care | Every Flutterby order includes a care card with full instructions. Clean gold plated sterling silver gently with a microfibre cloth. Store in the branded anti-tarnish pouch provided. | Every Flutterby order includes a care card. Clean gold plated sterling silver gently with a microfibre cloth. Store in the branded anti-tarnish pouch provided. | Every Flutterby order includes a care card. Clean sterling silver with a silver polishing cloth. Store in the branded anti-tarnish pouch provided. |
| Gift packaging | ✓ Eco-friendly branded gift box · Anti-tarnish pouch · Free ribbon gift wrap · Handwritten note · Direct despatch to recipient. | ✓ Same eco-friendly gift packaging and service. | ✓ Same eco-friendly gift packaging and service. |
| UK delivery | 2nd Class £3.95 · Tracked 24hr £5.95 · Free on orders over £75. | 2nd Class £3.95 · Tracked 24hr £5.95 · Free on orders over £75. | 2nd Class £3.95 · Tracked 24hr £5.95 · Free on orders over £75. |
| Returns & guarantee | ✓ 100-day no-quibble returns · 1-year quality guarantee. | ✓ 100-day returns · 1-year guarantee. | ✓ 100-day returns · 1-year guarantee. |
| Best for | Those who want a focal point at the neckline · Everyday wear and occasions · Gold jewellery lovers · Gifting · Layering with the plain Helena · V and open necklines. | Clean understated pearl look · Layering · Those who prefer no focal point · Saving £4 · Buying as a set with the Drop. | The drop look in silver · Those who wear silver · Matching silver jewellery · Classic cool-tone pearl drop necklace. |
| Add to cart - £62 | Add to cart - £58 | Add to cart - £62 |
Which Has the Most Flexibility?
The length and adjustability of each necklace is one of the most important practical differences in this comparison.
A pearl station necklace is already more interesting than a plain silver chain - pearls set at intervals along the chain catch the light and draw the eye. The single freshwater pearl drop takes it further still, resting naturally at the V of the neckline as a focal point. Which is exactly why Kelly Brown gets so many compliments wearing it every day.
The gold and silver drop necklaces have three fastening points at 41cm, 43cm and 45.5cm, adapting to different necklines. The plain silver pearl station necklace goes further - it is fully adjustable and can be worn at any length between 41cm and 45.5cm, giving complete flexibility.
Kelly Brown's five-star review - feeling elegant, always sitting perfectly, and getting constant compliments - makes this one of Flutterby's most compelling gifts. Every order arrives in an eco-friendly branded gift box with anti-tarnish pouch and free ribbon gift wrap available.
The Silver Pearl Station Necklace Is Perfect For
- Everyday silver necklace
- Silver pearl gift
- Layering with the plain Helena
- Birthday gift
- Christmas gift
- Mother's Day
- Wedding guest
- Milestone birthday
- Anniversary gift
- Treat yourself
- Bridesmaids in silver
- Work and weekend
- V and open necklines
How to Layer the Silver Drop With the Plain
Two pearl station necklaces worn together - one with the drop, one without - create a considered, balanced layered look. Here is how to build it.
Wear at the longest length
Helena Silver Drop · 45.5cm
Start with the Silver Drop at its longest length. The pearl drop sits naturally in the neckline as the focal point of the layered look.
Add above it
Helena Silver Plain · adjust to suit
The plain pearl station necklace is fully adjustable between 41cm and 45.5cm — set it just above the drop to create the perfect balanced layered look. This combination is sold as the Helena Pearl Necklace Set, saving £5 versus buying separately.
Complete with
Helena Pearl & Silver Bracelet
The Helena Pearl and Silver Bracelet uses the same freshwater pearls in the same silver plated setting. Worn on the wrist alongside the necklace, it completes a coordinated silver and pearl look.
Questions & Answers
About the Helena Silver and Pearl Drop Necklace
The Helena Gold and Pearl Drop Necklace is Flutterby's gold pearl station necklace with drop. A pearl station necklace is a style where freshwater pearls are set at intervals along the chain - rather than a plain metal chain or a single pendant. This version also has a single freshwater pearl drop that sits at the V of the neckline. It is made in gold plated sterling silver, priced at £62, and can be worn at three fixed lengths: 41cm (approx 16"), 43cm (approx 17") and 45.5cm (approx 18"). It is also available as a plain pearl station necklace without the drop (£58) and in silver as the Helena Silver and Pearl Drop Necklace (£62).
The Helena Gold and Pearl Drop Necklace is Flutterby's gold pearl station necklace with drop. A pearl station necklace is a style where freshwater pearls are set at intervals along the chain - rather than a plain metal chain or a single pendant. This version also has a single freshwater pearl drop that sits at the V of the neckline. It is made in gold plated sterling silver, priced at £62, and can be worn at three fixed lengths: 41cm (approx 16"), 43cm (approx 17") and 45.5cm (approx 18"). It is also available as a plain pearl station necklace without the drop (£58) and in silver as the Helena Silver and Pearl Drop Necklace (£62).
Both are gold plated sterling silver pearl station necklaces with freshwater pearls set along the chain. The Helena Gold and Pearl Drop Necklace (£62) has three fixed wearing lengths - 41cm, 43cm and 45.5cm - plus a single freshwater pearl drop at the V of the neckline. The Helena Gold and Pearl Necklace (£58) is a plain pearl station necklace that is fully adjustable - wear it at any length between 41cm and 45.5cm, without the drop. The drop version costs £4 more. Many customers wear both together as the Helena Pearl Necklace Set, saving £5 versus buying separately.
Both are gold plated sterling silver pearl station necklaces with freshwater pearls set along the chain. The Helena Gold and Pearl Drop Necklace (£62) has three fixed wearing lengths - 41cm, 43cm and 45.5cm - plus a single freshwater pearl drop at the V of the neckline. The Helena Gold and Pearl Necklace (£58) is a plain pearl station necklace that is fully adjustable - wear it at any length between 41cm and 45.5cm, without the drop. The drop version costs £4 more. Many customers wear both together as the Helena Pearl Necklace Set, saving £5 versus buying separately.
They are the same drop design - freshwater pearls along the chain and a single pearl drop at the V of the neckline - but in different metals. The Helena Gold Drop is gold plated sterling silver (£62); the Helena Silver Drop is 925 sterling silver (£62). Both share the same three wearing lengths. Choose gold to match gold jewellery; choose silver to match silver jewellery or for a cool classic tone.
They are the same drop design - freshwater pearls along the chain and a single pearl drop at the V of the neckline - but in different metals. The Helena Gold Drop is gold plated sterling silver (£62); the Helena Silver Drop is 925 sterling silver (£62). Both share the same three wearing lengths. Choose gold to match gold jewellery; choose silver to match silver jewellery or for a cool classic tone.
Yes - the freshwater pearl drop and pearl-set chain make it an elegant choice for weddings, formal occasions, milestone birthdays and anniversaries. The three wearing lengths (41cm, 43cm and 45.5cm) mean it works with different necklines and dress styles. It pairs well with the Helena Pearl and Gold Bracelet for a coordinated gold and pearl look.
Yes - the freshwater pearl drop and pearl-set chain make it an elegant choice for weddings, formal occasions, milestone birthdays and anniversaries. The three wearing lengths (41cm, 43cm and 45.5cm) mean it works with different necklines and dress styles. It pairs well with the Helena Pearl and Gold Bracelet for a coordinated gold and pearl look.
Subtle Elegance in a Dainty Silver Design
This sterling silver pearl pendant necklace is one of those pieces that earns its place in your collection and stays there. Graceful enough for a special occasion and understated enough for everyday wear, it brings together a luminous pearl and a beautifully weighted sterling silver setting to create something that feels both refined and wearable. Lightweight and thoughtfully finished, it pairs effortlessly with layered looks or holds its own as a solo piece, offering a quiet sophistication that complements both contemporary and classic jewellery edits with ease.
Delicate Silver with a Touch of Pearl Elegance
This silver pearl drop necklace is designed for those who appreciate jewellery that works as hard as they do. The gentle drop silhouette and soft pearl accent make it a versatile choice that transitions beautifully from casual mornings to special celebrations. Whether you are building a curated jewellery collection or searching for a thoughtful gift, this delicate silver freshwater pearl drop necklace bridesmaids and jewellery lovers alike will treasure. A timeless silver pearl drop necklace with enduring charm, it is the kind of piece you will reach for again and again, season after season.
Testimonials
“Many thanks for your good service and care”
Lisa, Kent
“The jewellery is beautifully made and the customer service is second to none”
Camilla R
“A great brand”
J, Dorchester
Frequently Asked Questions
How do I get my discount code?
When you sign up to receive our discount code, you will be emailed a discount code to use on your first order. Occasionally this can take up to 10 minutes. If you need to process the order sooner and no email appears, please contact us and we will give you a code to use.
How do I know if my order is confirmed?
Shortly after placing your order online, you should receive and email confirmation email from us. Check your junk mail if you don't see it in your inbox.
How can I pay?
We accept all major UK debit and credit cards including American Express. You can also checkout using Shop Pay, Apple Pay and Google Pay.
Who can I contact about my order?
We are here to help at any stage of your online purchase so just email or WhatsApp us with any questions.
Is express or next day delivery possible?
Whenever possible, we will endeavour to meet your timings. Phone us to arrange next day Special Delivery. This will incur a small additional charge.
Do you send orders internationally?
Contact us to check if we can ship to your country.
Do you send orders to the Channel Islands?
Yes, the VAT on your order will be automatically deducted at checkout.
Do you offer a free giftwrapping service?
Yes, we do. Please select free giftwrapping option for each product you would like us to wrap. Remember to add any gift message you would like us to include and don’t forget we can send direct to the recipient on your behalf.
Can I track my order?
If you select Tracked 24 delivery, do contact us to request tracking information which we will then be able to forward to you. You will be notified by email when your order has been despatched.
Can I order gift cards?
Yes, we offer gift cards on our website. You can arrange for them to be emailed direct to the recipient at a time of your choosing. Gift cards are valid for 12 months.
How do I get my discount code?
When you sign up to receive our discount code, you will be emailed a discount code to use on your first order. Occasionally this can take up to 10 minutes. If you need to process the order sooner and no email appears, please contact us and we will give you a code to use.
How do I know if my order is confirmed?
Shortly after placing your order online, you should receive and email confirmation email from us. Check your junk mail if you don't see it in your inbox.
How can I pay?
We accept all major UK debit and credit cards including American Express. You can also checkout using Shop Pay, Apple Pay and Google Pay.
Who can I contact about my order?
We are here to help at any stage of your online purchase so just email or WhatsApp us with any questions.
Is express or next day delivery possible?
Whenever possible, we will endeavour to meet your timings. Phone us to arrange next day Special Delivery. This will incur a small additional charge.
Do you send orders internationally?
Contact us to check if we can ship to your country.
Do you send orders to the Channel Islands?
Yes, the VAT on your order will be automatically deducted at checkout.
Do you offer a free giftwrapping service?
Yes, we do. Please select free giftwrapping option for each product you would like us to wrap. Remember to add any gift message you would like us to include and don’t forget we can send direct to the recipient on your behalf.
Can I track my order?
If you select Tracked 24 delivery, do contact us to request tracking information which we will then be able to forward to you. You will be notified by email when your order has been despatched.
Can I order gift cards?
Yes, we offer gift cards on our website. You can arrange for them to be emailed direct to the recipient at a time of your choosing. Gift cards are valid for 12 months.
How do I return an item?
Above all, we want you to love your Flutterby Jewellery. But if something goes wrong, here is the legal bumpf that tells you how we handle it.
If you are not satisfied with the product(s) you have chosen, you may return them to us within 100 days of receipt. We will offer you an exchange or, if you prefer, a refund, provided that the product(s) are unused, returned complete, in perfect condition and in the original packaging. If a product is faulty on receipt, please notify us as soon as possible.
For all returns, you are required to arrange and pay for the return of the product(s) to us. We will refund carriage costs up to £6 if the item has a confirmed manufacturing defect. If you need to return an order, please contact us first with details of why you want to return the product(s) and whether you seek an exchange or refund (if applicable).
Once we have approved the request, please pack the product(s) carefully in a protective postal box or bag, ensuring they are complete, in perfect condition, unused and in the original Flutterby packaging. Please include your name and order number and then send everything back to us at: Flutterby, Grove Place, North Road, Goudhurst, Kent TN17 1JN. When returning items, please use a tracked service such as Royal Mail and obtain proof of postage. We cannot accept responsibility for parcels lost in transit.
Can I exchange an item?
Yes of course, providing the item is unworn and returned in its original packaging within the timeframe set out in our returns policy. Email us your request, and we'll handle the exchange and any payment or refund. Please note there may be additional delivery charges.
How do I get my refund?Once your returned items have been received and checked, we will process your refund back to your original method of payment. It can take up to 5 working days for the funds to reach your bank.
How do I return an item?
Above all, we want you to love your Flutterby Jewellery. But if something goes wrong, here is the legal bumpf that tells you how we handle it.
If you are not satisfied with the product(s) you have chosen, you may return them to us within 100 days of receipt. We will offer you an exchange or, if you prefer, a refund, provided that the product(s) are unused, returned complete, in perfect condition and in the original packaging. If a product is faulty on receipt, please notify us as soon as possible.
For all returns, you are required to arrange and pay for the return of the product(s) to us. We will refund carriage costs up to £6 if the item has a confirmed manufacturing defect. If you need to return an order, please contact us first with details of why you want to return the product(s) and whether you seek an exchange or refund (if applicable).
Once we have approved the request, please pack the product(s) carefully in a protective postal box or bag, ensuring they are complete, in perfect condition, unused and in the original Flutterby packaging. Please include your name and order number and then send everything back to us at: Flutterby, Grove Place, North Road, Goudhurst, Kent TN17 1JN. When returning items, please use a tracked service such as Royal Mail and obtain proof of postage. We cannot accept responsibility for parcels lost in transit.
Can I exchange an item?
Yes of course, providing the item is unworn and returned in its original packaging within the timeframe set out in our returns policy. Email us your request, and we'll handle the exchange and any payment or refund. Please note there may be additional delivery charges.
How do I get my refund?Once your returned items have been received and checked, we will process your refund back to your original method of payment. It can take up to 5 working days for the funds to reach your bank.
Care Instructions
To keep your jewellery looking its best we recommend you:
💎 Store jewellery individually in the anti-tarnish pouch we provide in a cool, dry place.
💎 Avoid contact with sprays, lotions and make up.
💎 Remove before showering and swimming.
💎 Clean silver jewellery with a silver polishing cloth.
💎 Clean gold vermeil/gold fill jewellery by gently rubbing with a microfibre cloth.
Guarantee
What happens if I break my jewellery?
Our jewellery stands up to regular wear and tear but occasionally life happens and customers find they break something. As part of our sustainability policy, we repair jewellery whenever possible, recycle what it is not possible to repair so do get in touch with us.
What happens if my jewellery is faulty?
We take great care to ensure all of our jewellery meets our high quality standards but on very rare occasions, faults arise. We offer a one-year guarantee on all our jewellery. We will replace where possible or refund items with manufacturing defects or where unexpected tarnishing has occurred (provided items are used in accordance with our care guidelines enclosed This does not affect your rights under the Consumer Rights Act 2015.
Care Instructions
To keep your jewellery looking its best we recommend you:
💎 Store jewellery individually in the anti-tarnish pouch we provide in a cool, dry place.
💎 Avoid contact with sprays, lotions and make up.
💎 Remove before showering and swimming.
💎 Clean silver jewellery with a silver polishing cloth.
💎 Clean gold vermeil/gold fill jewellery by gently rubbing with a microfibre cloth.
Guarantee
What happens if I break my jewellery?
Our jewellery stands up to regular wear and tear but occasionally life happens and customers find they break something. As part of our sustainability policy, we repair jewellery whenever possible, recycle what it is not possible to repair so do get in touch with us.
What happens if my jewellery is faulty?
We take great care to ensure all of our jewellery meets our high quality standards but on very rare occasions, faults arise. We offer a one-year guarantee on all our jewellery. We will replace where possible or refund items with manufacturing defects or where unexpected tarnishing has occurred (provided items are used in accordance with our care guidelines enclosed This does not affect your rights under the Consumer Rights Act 2015.
How do I find out what length of chain I need?
We sell a range of different length chains. To get an idea of what they look like check out our handy guide here:
How to I find out what size bracelet I want?
Take a piece of string and wind it round your wrist. Measure the length of it to the place where the string crossed. We suggest adding 1.5-2cm for a comfortable fit but you may wish to have the bracelet tighter or looser on your wrist.
How do I find my right ring size?
You can use the app called JWRingsizer to find out what size ring you’d like.
How do I find out what length of chain I need?
We sell a range of different length chains. To get an idea of what they look like check out our handy guide here:
How to I find out what size bracelet I want?
Take a piece of string and wind it round your wrist. Measure the length of it to the place where the string crossed. We suggest adding 1.5-2cm for a comfortable fit but you may wish to have the bracelet tighter or looser on your wrist.
How do I find my right ring size?
You can use the app called JWRingsizer to find out what size ring you’d like.
Are your products hallmarked?
All our sterling silver jewellery is stamped with ‘925’ to demonstrate that it is the same purity of silver as sterling silver. Items which weigh more than 7.78g will also be hallmarked. Usually this will be with our own Flutterby hallmark which is registered with the Assay Office.
What is your jewellery made of?
We use different metals for different pieces in our jewellery collection.
All our earrings are made of sterling silver, some of which have gold plating. You’ll find gold vermeil, gold plated silver and gold fill jewellery in our gold jewellery range. Click on the product description for full details.
What sort of stones do you use in your stone jewellery?
We use freshwater pearls, natural stones and lab grown stones in our stone jewellery. Click on the product description for full details.
Are your products hallmarked?
All our sterling silver jewellery is stamped with ‘925’ to demonstrate that it is the same purity of silver as sterling silver. Items which weigh more than 7.78g will also be hallmarked. Usually this will be with our own Flutterby hallmark which is registered with the Assay Office.
What is your jewellery made of?
We use different metals for different pieces in our jewellery collection.
All our earrings are made of sterling silver, some of which have gold plating. You’ll find gold vermeil, gold plated silver and gold fill jewellery in our gold jewellery range. Click on the product description for full details.
What sort of stones do you use in your stone jewellery?
We use freshwater pearls, natural stones and lab grown stones in our stone jewellery. Click on the product description for full details.
The Flutterby Promise
- At Flutterby, every Helena Gold and Pearl Necklace is prepared with care and finished to the highest standard.
- Your jewellery arrives in an anti-tarnish pouch and a beautifully designed gift box, creating a special unboxing experience every time.
- Backed by our one-year guarantee, it is a promise of quality, elegance, and trust with every purchase.
