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Sephy Gold Rondelle Necklace
Gold Fill
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Regular price
£148.00
Designed to be styled your way, the Sephy necklace brings versatility to everyday jewellery. Our gold-fill rondelle necklace is an original design that lets you mix, remove, and rearrange the charms to create a look that feels entirely your own.
Wear a single charm for a subtle finish or layer all three together when you want a little more impact. Made in durable gold fill, this interchangeable charm necklace transitions effortlessly from morning meetings to evening plans. You can also buy from our range of coloured rondelles and create even more combinations without buying another chain. Simply get in touch with us to add to your collection.
Choose your colour combination
Chain is 46cm but has clasp points at 41cm and 44cm- please add a note to your order if you would like a different length
- Every piece of Flutterby jewellery will arrive with you in its own branded anti-tarnish luxurious pouch within a smart branded gift box. If you’re buying for a present, do also select our free giftwrapping service.
- We will then additionally giftwrap the box, adding satin ribbon so that it is ready for you to give.
- Just add your chosen message if you’d like us to handwrite a note. We can also despatch direct to the recipient on your behalf, saving you the time of sending it on and ensuring your chosen gift can reach that loved one swiftly.
- Every piece of Flutterby jewellery will arrive with you in its own branded anti-tarnish luxurious pouch within a smart branded gift box. If you’re buying for a present, do also select our free giftwrapping service.
- We will then additionally giftwrap the box, adding satin ribbon so that it is ready for you to give.
- Just add your chosen message if you’d like us to handwrite a note. We can also despatch direct to the recipient on your behalf, saving you the time of sending it on and ensuring your chosen gift can reach that loved one swiftly.
- Free UK delivery on all orders over £75
- Standard Royal Mail Second Class delivery £3.95 or 24 Hour Royal Mail Tracked delivery £5.95
- Next day and international delivery are usually possible but please email us to arrange, excludes USA.
- Orders are usually despatched within 24 hours but may take up to 3 days at busier periods or if we are away exhibiting at events. Just get in touch and we will always do our best to send your order asap. Delivery times are calculated from despatch.
- No quibble returns policy for unworn items up to 100 days after purchase.
- Please get in touch with us if you wish to return an item and send it back in its original packaging.
- Free UK delivery on all orders over £75
- Standard Royal Mail Second Class delivery £3.95 or 24 Hour Royal Mail Tracked delivery £5.95
- Next day and international delivery are usually possible but please email us to arrange, excludes USA.
- Orders are usually despatched within 24 hours but may take up to 3 days at busier periods or if we are away exhibiting at events. Just get in touch and we will always do our best to send your order asap. Delivery times are calculated from despatch.
- No quibble returns policy for unworn items up to 100 days after purchase.
- Please get in touch with us if you wish to return an item and send it back in its original packaging.
To keep your jewellery looking its best we recommend you:
- Store jewellery individually in the anti-tarnish pouch we provide in a cool, dry place.
- Avoid contact with sprays, lotions and make up.
- Remove before showering and swimming.
- Clean silver jewellery with a silver polishing cloth.
- Clean gold vermeil/gold fill jewellery by gently rubbing with a microfibre cloth.
Guarantee
We take great care to ensure all of our jewellery meets our high quality standards but on very rare occasions, faults arise. We offer a one-year guarantee on all our jewellery. We will replace where possible or refund items with manufacturing defects or where unexpected tarnishing has occurred (provided items are used in accordance with our care guidelines enclosed with each purchase).
Contact us if you have any questions about the guarantee.
To keep your jewellery looking its best we recommend you:
- Store jewellery individually in the anti-tarnish pouch we provide in a cool, dry place.
- Avoid contact with sprays, lotions and make up.
- Remove before showering and swimming.
- Clean silver jewellery with a silver polishing cloth.
- Clean gold vermeil/gold fill jewellery by gently rubbing with a microfibre cloth.
Guarantee
We take great care to ensure all of our jewellery meets our high quality standards but on very rare occasions, faults arise. We offer a one-year guarantee on all our jewellery. We will replace where possible or refund items with manufacturing defects or where unexpected tarnishing has occurred (provided items are used in accordance with our care guidelines enclosed with each purchase).
Contact us if you have any questions about the guarantee.
- Our gift boxes, pouches, and postal packaging are eco-friendly; made from FSC recycled and recyclable materials with non-toxic inks and eco-friendly fabrics.
- We constantly improve the clarity and traceability of all our components, increasing the number of recycled and lab grown elements in our jewellery.
- We work with global suppliers who we believe have the highest standards of working conditions and work in partnership with the Responsible Jewellery Council.
- Our gift boxes, pouches, and postal packaging are eco-friendly; made from FSC recycled and recyclable materials with non-toxic inks and eco-friendly fabrics.
- We constantly improve the clarity and traceability of all our components, increasing the number of recycled and lab grown elements in our jewellery.
- We work with global suppliers who we believe have the highest standards of working conditions and work in partnership with the Responsible Jewellery Council.
All orders are packaged in smart gift box with anti-tarnish pouch. Click here for additional gift wrapping with ribbon.
Regular price
£148.00
Designed to be styled your way, the Sephy necklace brings versatility to everyday jewellery. Our gold-fill rondelle necklace is an original design that lets you mix, remove, and rearrange the charms to create a look that feels entirely your own.
Wear a single charm for a subtle finish or layer all three together when you want a little more impact. Made in durable gold fill, this interchangeable charm necklace transitions effortlessly from morning meetings to evening plans. You can also buy from our range of coloured rondelles and create even more combinations without buying another chain. Simply get in touch with us to add to your collection.
Choose your colour combination
Chain is 46cm but has clasp points at 41cm and 44cm- please add a note to your order if you would like a different length
- Every piece of Flutterby jewellery will arrive with you in its own branded anti-tarnish luxurious pouch within a smart branded gift box. If you’re buying for a present, do also select our free giftwrapping service.
- We will then additionally giftwrap the box, adding satin ribbon so that it is ready for you to give.
- Just add your chosen message if you’d like us to handwrite a note. We can also despatch direct to the recipient on your behalf, saving you the time of sending it on and ensuring your chosen gift can reach that loved one swiftly.
- Every piece of Flutterby jewellery will arrive with you in its own branded anti-tarnish luxurious pouch within a smart branded gift box. If you’re buying for a present, do also select our free giftwrapping service.
- We will then additionally giftwrap the box, adding satin ribbon so that it is ready for you to give.
- Just add your chosen message if you’d like us to handwrite a note. We can also despatch direct to the recipient on your behalf, saving you the time of sending it on and ensuring your chosen gift can reach that loved one swiftly.
- Free UK delivery on all orders over £75
- Standard Royal Mail Second Class delivery £3.95 or 24 Hour Royal Mail Tracked delivery £5.95
- Next day and international delivery are usually possible but please email us to arrange, excludes USA.
- Orders are usually despatched within 24 hours but may take up to 3 days at busier periods or if we are away exhibiting at events. Just get in touch and we will always do our best to send your order asap. Delivery times are calculated from despatch.
- No quibble returns policy for unworn items up to 100 days after purchase.
- Please get in touch with us if you wish to return an item and send it back in its original packaging.
- Free UK delivery on all orders over £75
- Standard Royal Mail Second Class delivery £3.95 or 24 Hour Royal Mail Tracked delivery £5.95
- Next day and international delivery are usually possible but please email us to arrange, excludes USA.
- Orders are usually despatched within 24 hours but may take up to 3 days at busier periods or if we are away exhibiting at events. Just get in touch and we will always do our best to send your order asap. Delivery times are calculated from despatch.
- No quibble returns policy for unworn items up to 100 days after purchase.
- Please get in touch with us if you wish to return an item and send it back in its original packaging.
To keep your jewellery looking its best we recommend you:
- Store jewellery individually in the anti-tarnish pouch we provide in a cool, dry place.
- Avoid contact with sprays, lotions and make up.
- Remove before showering and swimming.
- Clean silver jewellery with a silver polishing cloth.
- Clean gold vermeil/gold fill jewellery by gently rubbing with a microfibre cloth.
Guarantee
We take great care to ensure all of our jewellery meets our high quality standards but on very rare occasions, faults arise. We offer a one-year guarantee on all our jewellery. We will replace where possible or refund items with manufacturing defects or where unexpected tarnishing has occurred (provided items are used in accordance with our care guidelines enclosed with each purchase).
Contact us if you have any questions about the guarantee.
To keep your jewellery looking its best we recommend you:
- Store jewellery individually in the anti-tarnish pouch we provide in a cool, dry place.
- Avoid contact with sprays, lotions and make up.
- Remove before showering and swimming.
- Clean silver jewellery with a silver polishing cloth.
- Clean gold vermeil/gold fill jewellery by gently rubbing with a microfibre cloth.
Guarantee
We take great care to ensure all of our jewellery meets our high quality standards but on very rare occasions, faults arise. We offer a one-year guarantee on all our jewellery. We will replace where possible or refund items with manufacturing defects or where unexpected tarnishing has occurred (provided items are used in accordance with our care guidelines enclosed with each purchase).
Contact us if you have any questions about the guarantee.
- Our gift boxes, pouches, and postal packaging are eco-friendly; made from FSC recycled and recyclable materials with non-toxic inks and eco-friendly fabrics.
- We constantly improve the clarity and traceability of all our components, increasing the number of recycled and lab grown elements in our jewellery.
- We work with global suppliers who we believe have the highest standards of working conditions and work in partnership with the Responsible Jewellery Council.
- Our gift boxes, pouches, and postal packaging are eco-friendly; made from FSC recycled and recyclable materials with non-toxic inks and eco-friendly fabrics.
- We constantly improve the clarity and traceability of all our components, increasing the number of recycled and lab grown elements in our jewellery.
- We work with global suppliers who we believe have the highest standards of working conditions and work in partnership with the Responsible Jewellery Council.
Sephy Gold Rondelle Necklace
Key Features:
- Three sparkling baguette-cut cubic zirconia rondelle charms that can be worn solo, in pairs or all together for effortless versatility.
- A truly interchangeable charm necklace gold design, built for easy everyday customisation and endless styling combinations.
- Crafted in durable gold fill for long-lasting shine, everyday wear and lasting quality you can feel.
- Multiple fastening points at 41cm, 44cm and 46cm, so it sits beautifully with every neckline and outfit.
Designed to Move with You
This gold fill rondelle necklace was made for those who like their jewellery to keep pace with them. Each rondelle charm sits securely on the chain yet lifts away in seconds, so you can wear one for a subtle hint of sparkle or layer all three together for something bolder. It suits quiet mornings just as well as dressed-up evenings, shifting easily from desk to dinner without you ever needing to change necklaces. You might reach for a single charm with a simple blouse, then build up to all three for a party or celebration, all with the very same chain. It is the kind of piece you will reach for again and again, precisely because it never feels the same way twice, and it always feels a little like yours.
Seven Colourways, One Versatile Chain
Choose from seven beautiful colour combinations, from soft Roses to deep Oceans, each bringing its own personality to this interchangeable charm necklace gold design. It is a lovely way to build a customisable gold necklace with colour charms that reflects your wardrobe, your mood or the season ahead. You might choose Skies for everyday brightness, Verdants for those green outfits, or Roses when you fancy standing out with a pop of pink. Fancy adding to your collection down the line? Additional rondelles are available to buy individually, so your combinations can keep growing long after your first purchase. However you choose to style it, this necklace adapts beautifully to you, letting your personality lead rather than the other way round, season after season.
Flutterby Jewellery - Gold Necklace Guide
Rondelle Charms, Paperclip Chain
Rondelle Charms, Paperclip Chain
or Coin Pendant?
Three distinctive gold fill necklaces - each unusual in its own way, each designed for everyday wear. This guide helps you find the right one.
Elements |
BESTSELLERSephy Gold Rondelle Necklace |
Clara Gold Link Necklace |
Gold Coin Necklace |
|---|---|---|---|
| Price | from £148. | from £98. | from £113. |
| Metal | Gold fill. | Gold fill. | Gold fill. |
| Design | Distinctive smooth gold fill chain with interchangeable CZ rondelle charms. | Paperclip chain - clean, distinctive and endlessly versatile. | Roman-inspired detachable coin pendant on a gold fill chain. |
| Interchangeable element | ✓ Three CZ rondelle charms slide on and off - wear 1, 2 or all 3. | – No pendant - pure chain design. | ✓ Coin pendant is detachable. |
| Colour choice | ✓ 7 colour combinations - Oceans, Skies, Verdants, Roses, Melbas, Orchids, Periwinkles. | – Gold fill only - no colour variants. | – Gold fill only - no colour variants. |
| Fastening points | Three - 41cm, 44cm and 46cm. | Adjustable - trigger clasp clips into any link. | Adjustable - coin clips to shorter lengths. |
| Sparkle / stone | ✓ Baguette-cut CZ rondelle charms. | – No stone - pure gold fill. | – No stone - pure gold fill. |
| Good for layering | ✓ Three fastening points and removable charms give multiple layering looks. | ✓ A natural layering necklace - adjusts to any length. | ✓ Adjustable length suits layering. |
| Designed and made by Flutterby | ✓ Designed and made by Flutterby. | ✓ Designed and made by Flutterby. | ✓ Designed and made by Flutterby. |
| Best for | Colour lovers, versatile everyday wear, unusual gift, customisable gold necklace with colour charms. | Minimalist gold lovers, layering, clean everyday style. | Statement pendant lovers, gold coin jewellery, gifting. |
| Gift wrapping | ✓ Free. | ✓ Free. | ✓ Free. |
| Returns | ✓ 100 days. | ✓ 100 days. | ✓ 100 days. |
| Guarantee | ✓ One year. | ✓ One year. | ✓ One year. |
| Add To Cart - from £148 | Add To Cart - from £98 | Add To Cart - from £113 |
A Genuinely Unusual Interchangeable Charm Necklace Gold
The Sephy Gold Rondelle Necklace is an interchangeable charm necklace gold that customers consistently describe as unusual and one they get lots of compliments on. Three baguette-cut CZ rondelle charms slide on and off a distinctive smooth gold fill chain - wear one for a minimal look, two for something more layered, or all three for maximum colour and sparkle. Available in seven colour combinations.
A Gold Fill Rondelle Necklace Built for Versatility
The Sephy is a gold fill rondelle necklace that adapts to you - not the other way around. Three fastening points at 41cm, 44cm and 46cm mean it sits beautifully at every neckline, and the interchangeable rondelles mean you can change the look entirely without changing the necklace. A bestseller at Flutterby events, where customers love the mix-and-match freedom.
A Customisable Gold Necklace with Colour Charms
Seven colour combinations - Oceans, Skies, Verdants, Roses, Melbas, Orchids and Periwinkles - make the Sephy a genuinely customisable gold necklace with colour charms that you can choose to match your wardrobe, your mood or the season. Extra rondelles are available to buy individually - contact us to build your collection.
An Unusual, Memorable Gift
With free gift wrapping, a 100-day return window and a one year guarantee, the Sephy Gold Rondelle Necklace arrives beautifully packaged. An unusual, personal gift that lets the recipient choose their colour combination - or ask for extra rondelles to grow their collection over time.
Questions & Answers
Frequently Asked About the Sephy Gold Rondelle Necklace
The Sephy Gold Rondelle Necklace is an interchangeable charm necklace gold in gold fill, featuring three baguette-cut cubic zirconia rondelle charms that slide on and off the chain. Wear one, two or all three rondelles - and rearrange them in any order. Available in seven colour combinations. Three fastening points at 41cm, 44cm and 46cm. A genuinely customisable gold necklace with colour charms, designed and made by Flutterby. Additional rondelles are available - contact us to enquire.
The Sephy Gold Rondelle Necklace is an interchangeable charm necklace gold in gold fill, featuring three baguette-cut cubic zirconia rondelle charms that slide on and off the chain. Wear one, two or all three rondelles - and rearrange them in any order. Available in seven colour combinations. Three fastening points at 41cm, 44cm and 46cm. A genuinely customisable gold necklace with colour charms, designed and made by Flutterby. Additional rondelles are available - contact us to enquire.
The Sephy is a genuinely versatile interchangeable charm necklace gold - the baguette-cut CZ rondelle charms slide on and off the distinctive smooth gold fill chain, so you can wear one charm for a minimal look, two for something more layered, or all three for maximum colour and sparkle. The rondelles can also be rearranged in any order, making every combination personal to you. Seven colour options mean you can choose your palette to match your wardrobe.
The Sephy is a genuinely versatile interchangeable charm necklace gold - the baguette-cut CZ rondelle charms slide on and off the distinctive smooth gold fill chain, so you can wear one charm for a minimal look, two for something more layered, or all three for maximum colour and sparkle. The rondelles can also be rearranged in any order, making every combination personal to you. Seven colour options mean you can choose your palette to match your wardrobe.
A gold fill rondelle necklace is a necklace featuring rondelle-shaped charms - disc-like charms typically set with stones - on a gold fill chain. Gold fill is a base metal onto which a layer of gold is bonded, giving an excellent lasting polished finish. The Sephy Gold Fill Rondelle Necklace features baguette-cut cubic zirconia rondelle charms that are interchangeable, so you can customise the look every time you wear it.
A gold fill rondelle necklace is a necklace featuring rondelle-shaped charms - disc-like charms typically set with stones - on a gold fill chain. Gold fill is a base metal onto which a layer of gold is bonded, giving an excellent lasting polished finish. The Sephy Gold Fill Rondelle Necklace features baguette-cut cubic zirconia rondelle charms that are interchangeable, so you can customise the look every time you wear it.
All three are gold fill necklaces designed for everyday wear, but with very different characters. The Sephy is a customisable gold necklace with colour charms - three interchangeable CZ rondelles that slide on and off for endless combinations. The Clara is a clean gold paperclip chain necklace with no pendant - adjustable to any length, perfect for layering. The Gold Coin has a bold Roman-inspired coin pendant that is detachable and clips to shorter lengths. The Sephy is for those who love colour and versatility; the Clara for those who want a pure, clean chain; the Coin for those who want a statement pendant.
All three are gold fill necklaces designed for everyday wear, but with very different characters. The Sephy is a customisable gold necklace with colour charms - three interchangeable CZ rondelles that slide on and off for endless combinations. The Clara is a clean gold paperclip chain necklace with no pendant - adjustable to any length, perfect for layering. The Gold Coin has a bold Roman-inspired coin pendant that is detachable and clips to shorter lengths. The Sephy is for those who love colour and versatility; the Clara for those who want a pure, clean chain; the Coin for those who want a statement pendant.
Yes - additional rondelle charms are available to buy individually. Contact us to enquire about extra rondelles and colour options. This means you can build up your collection of rondelles over time and mix and match across different colour combinations.
Yes - additional rondelle charms are available to buy individually. Contact us to enquire about extra rondelles and colour options. This means you can build up your collection of rondelles over time and mix and match across different colour combinations.
Store your Sephy Gold Rondelle Necklace in an anti-tarnish pouch in a cool dry place. Avoid contact with sprays, lotions and make up, and remove before showering and swimming. To clean, gently rub with a microfibre cloth - do not use a silver polishing cloth on gold fill pieces. Your necklace comes with a one year guarantee.
Store your Sephy Gold Rondelle Necklace in an anti-tarnish pouch in a cool dry place. Avoid contact with sprays, lotions and make up, and remove before showering and swimming. To clean, gently rub with a microfibre cloth - do not use a silver polishing cloth on gold fill pieces. Your necklace comes with a one year guarantee.
A Necklace That Grows with Your Collection
This gold fill rondelle necklace is a piece that grows with you rather than sitting still in your jewellery box. With seven colourways to choose from and the option to buy extra rondelles individually, it is easy to build a customisable gold necklace with colour charms that changes as your taste does, week to week or season to season. Simply email or call us and we’d be delighted to help you to buy rondelle charms to add to your collection. Wear this original necklace for on its own for the office, or layered with other pieces for the weekend. Either way, this interchangeable charm necklace gold design proves that versatility and elegance can sit beautifully side by side, day after day, without ever feeling repetitive or predictable.
The Perfect Gift, For You Or Someone Special
Whether you are treating yourself or choosing something for someone you love, this necklace makes a genuinely thoughtful gift for almost any occasion. It arrives in a branded anti-tarnish pouch within a smart gift box, and our free gift wrapping service adds satin ribbon and a handwritten note on request, ready to hand over or send straight away. We can even despatch it directly to the recipient on your behalf, saving you the trip to the post office and the worry of it arriving on time for a birthday or special date. Backed by our one-year guarantee, it is a piece designed to be treasured, worn often, layered with confidence, and enjoyed for years to come.
Testimonials
“Many thanks for your good service and care”
Lisa, Kent
“The jewellery is beautifully made and the customer service is second to none”
Camilla R
“A great brand”
J, Dorchester
Frequently Asked Questions
How do I get my discount code?
When you sign up to receive our discount code, you will be emailed a discount code to use on your first order. Occasionally this can take up to 10 minutes. If you need to process the order sooner and no email appears, please contact us and we will give you a code to use.
How do I know if my order is confirmed?
Shortly after placing your order online, you should receive and email confirmation email from us. Check your junk mail if you don't see it in your inbox.
How can I pay?
We accept all major UK debit and credit cards including American Express. You can also checkout using Shop Pay, Apple Pay and Google Pay.
Who can I contact about my order?
We are here to help at any stage of your online purchase so just email or WhatsApp us with any questions.
Is express or next day delivery possible?
Whenever possible, we will endeavour to meet your timings. Phone us to arrange next day Special Delivery. This will incur a small additional charge.
Do you send orders internationally?
Contact us to check if we can ship to your country.
Do you send orders to the Channel Islands?
Yes, the VAT on your order will be automatically deducted at checkout.
Do you offer a free giftwrapping service?
Yes, we do. Please select free giftwrapping option for each product you would like us to wrap. Remember to add any gift message you would like us to include and don’t forget we can send direct to the recipient on your behalf.
Can I track my order?
If you select Tracked 24 delivery, do contact us to request tracking information which we will then be able to forward to you. You will be notified by email when your order has been despatched.
Can I order gift cards?
Yes, we offer gift cards on our website. You can arrange for them to be emailed direct to the recipient at a time of your choosing. Gift cards are valid for 12 months.
How do I get my discount code?
When you sign up to receive our discount code, you will be emailed a discount code to use on your first order. Occasionally this can take up to 10 minutes. If you need to process the order sooner and no email appears, please contact us and we will give you a code to use.
How do I know if my order is confirmed?
Shortly after placing your order online, you should receive and email confirmation email from us. Check your junk mail if you don't see it in your inbox.
How can I pay?
We accept all major UK debit and credit cards including American Express. You can also checkout using Shop Pay, Apple Pay and Google Pay.
Who can I contact about my order?
We are here to help at any stage of your online purchase so just email or WhatsApp us with any questions.
Is express or next day delivery possible?
Whenever possible, we will endeavour to meet your timings. Phone us to arrange next day Special Delivery. This will incur a small additional charge.
Do you send orders internationally?
Contact us to check if we can ship to your country.
Do you send orders to the Channel Islands?
Yes, the VAT on your order will be automatically deducted at checkout.
Do you offer a free giftwrapping service?
Yes, we do. Please select free giftwrapping option for each product you would like us to wrap. Remember to add any gift message you would like us to include and don’t forget we can send direct to the recipient on your behalf.
Can I track my order?
If you select Tracked 24 delivery, do contact us to request tracking information which we will then be able to forward to you. You will be notified by email when your order has been despatched.
Can I order gift cards?
Yes, we offer gift cards on our website. You can arrange for them to be emailed direct to the recipient at a time of your choosing. Gift cards are valid for 12 months.
How do I return an item?
Above all, we want you to love your Flutterby Jewellery. But if something goes wrong, here is the legal bumpf that tells you how we handle it.
If you are not satisfied with the product(s) you have chosen, you may return them to us within 100 days of receipt. We will offer you an exchange or, if you prefer, a refund, provided that the product(s) are unused, returned complete, in perfect condition and in the original packaging. If a product is faulty on receipt, please notify us as soon as possible.
For all returns, you are required to arrange and pay for the return of the product(s) to us. We will refund carriage costs up to £6 if the item has a confirmed manufacturing defect. If you need to return an order, please contact us first with details of why you want to return the product(s) and whether you seek an exchange or refund (if applicable).
Once we have approved the request, please pack the product(s) carefully in a protective postal box or bag, ensuring they are complete, in perfect condition, unused and in the original Flutterby packaging. Please include your name and order number and then send everything back to us at: Flutterby, Grove Place, North Road, Goudhurst, Kent TN17 1JN. When returning items, please use a tracked service such as Royal Mail and obtain proof of postage. We cannot accept responsibility for parcels lost in transit.
Can I exchange an item?
Yes of course, providing the item is unworn and returned in its original packaging within the timeframe set out in our returns policy. Email us your request, and we'll handle the exchange and any payment or refund. Please note there may be additional delivery charges.
How do I get my refund?Once your returned items have been received and checked, we will process your refund back to your original method of payment. It can take up to 5 working days for the funds to reach your bank.
How do I return an item?
Above all, we want you to love your Flutterby Jewellery. But if something goes wrong, here is the legal bumpf that tells you how we handle it.
If you are not satisfied with the product(s) you have chosen, you may return them to us within 100 days of receipt. We will offer you an exchange or, if you prefer, a refund, provided that the product(s) are unused, returned complete, in perfect condition and in the original packaging. If a product is faulty on receipt, please notify us as soon as possible.
For all returns, you are required to arrange and pay for the return of the product(s) to us. We will refund carriage costs up to £6 if the item has a confirmed manufacturing defect. If you need to return an order, please contact us first with details of why you want to return the product(s) and whether you seek an exchange or refund (if applicable).
Once we have approved the request, please pack the product(s) carefully in a protective postal box or bag, ensuring they are complete, in perfect condition, unused and in the original Flutterby packaging. Please include your name and order number and then send everything back to us at: Flutterby, Grove Place, North Road, Goudhurst, Kent TN17 1JN. When returning items, please use a tracked service such as Royal Mail and obtain proof of postage. We cannot accept responsibility for parcels lost in transit.
Can I exchange an item?
Yes of course, providing the item is unworn and returned in its original packaging within the timeframe set out in our returns policy. Email us your request, and we'll handle the exchange and any payment or refund. Please note there may be additional delivery charges.
How do I get my refund?Once your returned items have been received and checked, we will process your refund back to your original method of payment. It can take up to 5 working days for the funds to reach your bank.
Care Instructions
To keep your jewellery looking its best we recommend you:
💎 Store jewellery individually in the anti-tarnish pouch we provide in a cool, dry place.
💎 Avoid contact with sprays, lotions and make up.
💎 Remove before showering and swimming.
💎 Clean silver jewellery with a silver polishing cloth.
💎 Clean gold vermeil/gold fill jewellery by gently rubbing with a microfibre cloth.
Guarantee
What happens if I break my jewellery?
Our jewellery stands up to regular wear and tear but occasionally life happens and customers find they break something. As part of our sustainability policy, we repair jewellery whenever possible, recycle what it is not possible to repair so do get in touch with us.
What happens if my jewellery is faulty?
We take great care to ensure all of our jewellery meets our high quality standards but on very rare occasions, faults arise. We offer a one-year guarantee on all our jewellery. We will replace where possible or refund items with manufacturing defects or where unexpected tarnishing has occurred (provided items are used in accordance with our care guidelines enclosed This does not affect your rights under the Consumer Rights Act 2015.
Care Instructions
To keep your jewellery looking its best we recommend you:
💎 Store jewellery individually in the anti-tarnish pouch we provide in a cool, dry place.
💎 Avoid contact with sprays, lotions and make up.
💎 Remove before showering and swimming.
💎 Clean silver jewellery with a silver polishing cloth.
💎 Clean gold vermeil/gold fill jewellery by gently rubbing with a microfibre cloth.
Guarantee
What happens if I break my jewellery?
Our jewellery stands up to regular wear and tear but occasionally life happens and customers find they break something. As part of our sustainability policy, we repair jewellery whenever possible, recycle what it is not possible to repair so do get in touch with us.
What happens if my jewellery is faulty?
We take great care to ensure all of our jewellery meets our high quality standards but on very rare occasions, faults arise. We offer a one-year guarantee on all our jewellery. We will replace where possible or refund items with manufacturing defects or where unexpected tarnishing has occurred (provided items are used in accordance with our care guidelines enclosed This does not affect your rights under the Consumer Rights Act 2015.
How do I find out what length of chain I need?
We sell a range of different length chains. To get an idea of what they look like check out our handy guide here:
How to I find out what size bracelet I want?
Take a piece of string and wind it round your wrist. Measure the length of it to the place where the string crossed. We suggest adding 1.5-2cm for a comfortable fit but you may wish to have the bracelet tighter or looser on your wrist.
How do I find my right ring size?
You can use the app called JWRingsizer to find out what size ring you’d like.
How do I find out what length of chain I need?
We sell a range of different length chains. To get an idea of what they look like check out our handy guide here:
How to I find out what size bracelet I want?
Take a piece of string and wind it round your wrist. Measure the length of it to the place where the string crossed. We suggest adding 1.5-2cm for a comfortable fit but you may wish to have the bracelet tighter or looser on your wrist.
How do I find my right ring size?
You can use the app called JWRingsizer to find out what size ring you’d like.
Are your products hallmarked?
All our sterling silver jewellery is stamped with ‘925’ to demonstrate that it is the same purity of silver as sterling silver. Items which weigh more than 7.78g will also be hallmarked. Usually this will be with our own Flutterby hallmark which is registered with the Assay Office.
What is your jewellery made of?
We use different metals for different pieces in our jewellery collection.
All our earrings are made of sterling silver, some of which have gold plating. You’ll find gold vermeil, gold plated silver and gold fill jewellery in our gold jewellery range. Click on the product description for full details.
What sort of stones do you use in your stone jewellery?
We use freshwater pearls, natural stones and lab grown stones in our stone jewellery. Click on the product description for full details.
Are your products hallmarked?
All our sterling silver jewellery is stamped with ‘925’ to demonstrate that it is the same purity of silver as sterling silver. Items which weigh more than 7.78g will also be hallmarked. Usually this will be with our own Flutterby hallmark which is registered with the Assay Office.
What is your jewellery made of?
We use different metals for different pieces in our jewellery collection.
All our earrings are made of sterling silver, some of which have gold plating. You’ll find gold vermeil, gold plated silver and gold fill jewellery in our gold jewellery range. Click on the product description for full details.
What sort of stones do you use in your stone jewellery?
We use freshwater pearls, natural stones and lab grown stones in our stone jewellery. Click on the product description for full details.
The Flutterby Promise
- At Flutterby, we believe jewellery should be as flexible as your life, moving with you rather than sitting still. We make each Sephy necklace and check it carefully for quality before it reaches you, and each purchase comes with a one-year guarantee.
- We also offer free gift wrapping, complete with a branded box, satin ribbon and a handwritten note if you would like one, ready to give straight away.
- Because thoughtful jewellery and thoughtful service should always go hand in hand, whatever the occasion, and whoever it is for, whether it is a gift for someone else or a little something for yourself.
