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Gold Adjustable Chain
Gold vermeil
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Regular price
£66.00
This fantastic gold adjustable chain is made of sterling silver with gold plate. Wear the chain as short as you wish and extend it to either 50cm or 70cm. Perfect for adding your own charms and pendants. To adjust the length hold the polished ball and gently pull the end of the chain. This alters the position of the clasp and therefore the length of the chain itself.
Choose An Option
Gold vermeil, .choose from max length 50cm or max length 70cm
- Every piece of Flutterby jewellery will arrive with you in its own branded anti-tarnish luxurious pouch within a smart branded gift box. If you’re buying for a present, do also select our free giftwrapping service.
- We will then additionally giftwrap the box, adding satin ribbon so that it is ready for you to give.
- Just add your chosen message if you’d like us to handwrite a note. We can also despatch direct to the recipient on your behalf, saving you the time of sending it on and ensuring your chosen gift can reach that loved one swiftly.
- Every piece of Flutterby jewellery will arrive with you in its own branded anti-tarnish luxurious pouch within a smart branded gift box. If you’re buying for a present, do also select our free giftwrapping service.
- We will then additionally giftwrap the box, adding satin ribbon so that it is ready for you to give.
- Just add your chosen message if you’d like us to handwrite a note. We can also despatch direct to the recipient on your behalf, saving you the time of sending it on and ensuring your chosen gift can reach that loved one swiftly.
- Free UK delivery on all orders over £75
- Standard Royal Mail Second Class delivery £3.95 or 24 Hour Royal Mail Tracked delivery £5.95
- Next day and international delivery are usually possible but please email us to arrange, excludes USA.
- Orders are usually despatched within 24 hours but may take up to 3 days at busier periods or if we are away exhibiting at events. Just get in touch and we will always do our best to send your order asap. Delivery times are calculated from despatch.
- No quibble returns policy for unworn items up to 100 days after purchase.
- Please get in touch with us if you wish to return an item and send it back in its original packaging.
- Free UK delivery on all orders over £75
- Standard Royal Mail Second Class delivery £3.95 or 24 Hour Royal Mail Tracked delivery £5.95
- Next day and international delivery are usually possible but please email us to arrange, excludes USA.
- Orders are usually despatched within 24 hours but may take up to 3 days at busier periods or if we are away exhibiting at events. Just get in touch and we will always do our best to send your order asap. Delivery times are calculated from despatch.
- No quibble returns policy for unworn items up to 100 days after purchase.
- Please get in touch with us if you wish to return an item and send it back in its original packaging.
To keep your jewellery looking its best we recommend you:
- Store jewellery individually in the anti-tarnish pouch we provide in a cool, dry place.
- Avoid contact with sprays, lotions and make up.
- Remove before showering and swimming.
- Clean silver jewellery with a silver polishing cloth.
- Clean gold vermeil/gold fill jewellery by gently rubbing with a microfibre cloth.
Guarantee
We take great care to ensure all of our jewellery meets our high quality standards but on very rare occasions, faults arise. We offer a one-year guarantee on all our jewellery. We will replace where possible or refund items with manufacturing defects or where unexpected tarnishing has occurred (provided items are used in accordance with our care guidelines enclosed with each purchase).
Contact us if you have any questions about the guarantee.
To keep your jewellery looking its best we recommend you:
- Store jewellery individually in the anti-tarnish pouch we provide in a cool, dry place.
- Avoid contact with sprays, lotions and make up.
- Remove before showering and swimming.
- Clean silver jewellery with a silver polishing cloth.
- Clean gold vermeil/gold fill jewellery by gently rubbing with a microfibre cloth.
Guarantee
We take great care to ensure all of our jewellery meets our high quality standards but on very rare occasions, faults arise. We offer a one-year guarantee on all our jewellery. We will replace where possible or refund items with manufacturing defects or where unexpected tarnishing has occurred (provided items are used in accordance with our care guidelines enclosed with each purchase).
Contact us if you have any questions about the guarantee.
- Our gift boxes, pouches, and postal packaging are eco-friendly; made from FSC recycled and recyclable materials with non-toxic inks and eco-friendly fabrics.
- We constantly improve the clarity and traceability of all our components, increasing the number of recycled and lab grown elements in our jewellery.
- We work with global suppliers who we believe have the highest standards of working conditions and work in partnership with the Responsible Jewellery Council.
- Our gift boxes, pouches, and postal packaging are eco-friendly; made from FSC recycled and recyclable materials with non-toxic inks and eco-friendly fabrics.
- We constantly improve the clarity and traceability of all our components, increasing the number of recycled and lab grown elements in our jewellery.
- We work with global suppliers who we believe have the highest standards of working conditions and work in partnership with the Responsible Jewellery Council.
All orders are packaged in smart gift box with anti-tarnish pouch. Click here for additional gift wrapping with ribbon.
Regular price
£66.00
This fantastic gold adjustable chain is made of sterling silver with gold plate. Wear the chain as short as you wish and extend it to either 50cm or 70cm. Perfect for adding your own charms and pendants. To adjust the length hold the polished ball and gently pull the end of the chain. This alters the position of the clasp and therefore the length of the chain itself.
Choose An Option
Gold vermeil, .choose from max length 50cm or max length 70cm
- Every piece of Flutterby jewellery will arrive with you in its own branded anti-tarnish luxurious pouch within a smart branded gift box. If you’re buying for a present, do also select our free giftwrapping service.
- We will then additionally giftwrap the box, adding satin ribbon so that it is ready for you to give.
- Just add your chosen message if you’d like us to handwrite a note. We can also despatch direct to the recipient on your behalf, saving you the time of sending it on and ensuring your chosen gift can reach that loved one swiftly.
- Every piece of Flutterby jewellery will arrive with you in its own branded anti-tarnish luxurious pouch within a smart branded gift box. If you’re buying for a present, do also select our free giftwrapping service.
- We will then additionally giftwrap the box, adding satin ribbon so that it is ready for you to give.
- Just add your chosen message if you’d like us to handwrite a note. We can also despatch direct to the recipient on your behalf, saving you the time of sending it on and ensuring your chosen gift can reach that loved one swiftly.
- Free UK delivery on all orders over £75
- Standard Royal Mail Second Class delivery £3.95 or 24 Hour Royal Mail Tracked delivery £5.95
- Next day and international delivery are usually possible but please email us to arrange, excludes USA.
- Orders are usually despatched within 24 hours but may take up to 3 days at busier periods or if we are away exhibiting at events. Just get in touch and we will always do our best to send your order asap. Delivery times are calculated from despatch.
- No quibble returns policy for unworn items up to 100 days after purchase.
- Please get in touch with us if you wish to return an item and send it back in its original packaging.
- Free UK delivery on all orders over £75
- Standard Royal Mail Second Class delivery £3.95 or 24 Hour Royal Mail Tracked delivery £5.95
- Next day and international delivery are usually possible but please email us to arrange, excludes USA.
- Orders are usually despatched within 24 hours but may take up to 3 days at busier periods or if we are away exhibiting at events. Just get in touch and we will always do our best to send your order asap. Delivery times are calculated from despatch.
- No quibble returns policy for unworn items up to 100 days after purchase.
- Please get in touch with us if you wish to return an item and send it back in its original packaging.
To keep your jewellery looking its best we recommend you:
- Store jewellery individually in the anti-tarnish pouch we provide in a cool, dry place.
- Avoid contact with sprays, lotions and make up.
- Remove before showering and swimming.
- Clean silver jewellery with a silver polishing cloth.
- Clean gold vermeil/gold fill jewellery by gently rubbing with a microfibre cloth.
Guarantee
We take great care to ensure all of our jewellery meets our high quality standards but on very rare occasions, faults arise. We offer a one-year guarantee on all our jewellery. We will replace where possible or refund items with manufacturing defects or where unexpected tarnishing has occurred (provided items are used in accordance with our care guidelines enclosed with each purchase).
Contact us if you have any questions about the guarantee.
To keep your jewellery looking its best we recommend you:
- Store jewellery individually in the anti-tarnish pouch we provide in a cool, dry place.
- Avoid contact with sprays, lotions and make up.
- Remove before showering and swimming.
- Clean silver jewellery with a silver polishing cloth.
- Clean gold vermeil/gold fill jewellery by gently rubbing with a microfibre cloth.
Guarantee
We take great care to ensure all of our jewellery meets our high quality standards but on very rare occasions, faults arise. We offer a one-year guarantee on all our jewellery. We will replace where possible or refund items with manufacturing defects or where unexpected tarnishing has occurred (provided items are used in accordance with our care guidelines enclosed with each purchase).
Contact us if you have any questions about the guarantee.
- Our gift boxes, pouches, and postal packaging are eco-friendly; made from FSC recycled and recyclable materials with non-toxic inks and eco-friendly fabrics.
- We constantly improve the clarity and traceability of all our components, increasing the number of recycled and lab grown elements in our jewellery.
- We work with global suppliers who we believe have the highest standards of working conditions and work in partnership with the Responsible Jewellery Council.
- Our gift boxes, pouches, and postal packaging are eco-friendly; made from FSC recycled and recyclable materials with non-toxic inks and eco-friendly fabrics.
- We constantly improve the clarity and traceability of all our components, increasing the number of recycled and lab grown elements in our jewellery.
- We work with global suppliers who we believe have the highest standards of working conditions and work in partnership with the Responsible Jewellery Council.
Gold Adjustable Chain
Key Features:
- You’ll never have the wrong length necklace with this fabulous adjustable chain
- Sterling silver with gold plate for a warm, lasting shine you'll reach for again and again
- Extends to either 50cm or 70cm so you can wear it exactly the way you want
- Designed for versatility, so it transitions easily from everyday wear to more dressed-up moments
- Arrives in a luxurious Flutterby anti-tarnish pouch and branded gift box, with free gift wrapping available
How to Use & Adjust the Chain
One of the things we love most about this gold adjustable chain necklace is how effortlessly it works around you; a beautifully simple mechanism that lets you find your perfect length in seconds.
Here is how to adjust it:
- Hold the polished ball gently between your fingers
- Pull the end of the chain to slide the clasp into your preferred position
- That is it. Wear it short and sleek, or let it sit a little longer
- Give a new lease of life to pendants that you already own by threading them onto this versatile piece. This gold chain necklace for pendants is truly an essential.
Play around with it. You might find you wear it differently depending on the day, the outfit, or your mood, and that is exactly the point.
Gold Adjustable Chain Necklace · Flutterby Jewellery · Gold Plated Sterling Silver
Gold Adjustable Chain - 50cm or 70cm?
The same gold plated sterling silver chain with a sliding ball that lets you set any length in seconds - the only decision is your maximum length. The 50cm option covers everyday and collarbone lengths; the 70cm option reaches the chest and works beautifully for longer pendants or layering. Here is exactly how to choose.
Elements |
★ Most Versatile
★ Most Popular Length
Gold Adjustable Chain up to 50cmfrom £66 |
Longer Option
Gold Adjustable Chain up to 70cmfrom £72 |
|---|---|---|
| Maximum length |
Up to 50cm - sits just below the collarbone at its longest; wears shorter as needed.
Classic necklace length range.
|
Up to 70cm - sits mid-chest at its longest; ideal for longer pendants or a layered look with depth. |
| Minimum length | As short as you like - slide the ball up to wear at collar or choker length. | As short as you like - the same sliding ball works across the full range. |
| How to adjust |
Hold the small polished gold ball and gently pull the chain end - the clasp moves along the chain to set the length. Adjust in seconds, with the chain on or off.
No clasp fiddling needed.
|
Identical sliding ball mechanism - same effortless adjustment at any length |
| Best for pendants | ✓ Ideal for most pendants - set the length to sit the pendant exactly where you want it on the neck or chest
Perfect gold chain for a pendant
|
✓ Better for larger pendants or lockets that suit sitting lower - or when you want the pendant to fall below another necklace in a layered look |
| Best for layering | ✓ Works as a mid layer between a shorter necklace and the 70cm option - or as a standalone adjustable gold chain for layering at different lengths day to day. | ✓ Works as the longest layer in a necklace stack - adds depth and dimension beneath shorter pieces. |
| Worn alone | ✓ Clean and elegant on its own - the gold chain sits beautifully at any length from collarbone to collar | ✓ Works alone as a longer gold chain - particularly elegant at its full length over a shirt or simple top. |
| Material | Gold plated sterling silver - sterling silver base with a warm gold plated finish. | Gold plated sterling silver - same specification. |
| Care | Store in the anti-tarnish pouch provided when not wearing. Avoid prolonged contact with water, perfume and skincare products to keep the gold plating looking its best. | Same care advice - store in the anti-tarnish pouch and avoid prolonged contact with water and chemicals. |
| Skin sensitivity | Gold plated sterling silver - generally well-tolerated. If you have a metal allergy please contact us before ordering. | Same - gold plated sterling silver. If you have a metal allergy please contact us before ordering. |
| Packaging | ✓ Branded anti-tarnish pouch in eco-friendly gift box - arrives ready to give. | ✓ Same packaging. |
| Gift wrapping | ✓ Free gift wrapping service · Handwritten note · Direct despatch to recipient anywhere in the UK. | ✓ Free gift wrapping service available. |
| UK delivery | 2nd class tracked £3.95 · 24-hour tracked £5.95 · Free on orders over £75. | 2nd class tracked £3.95 · 24-hour tracked £5.95 · Free on orders over £75. |
| Returns & guarantee | ✓ 100-day no-quibble returns · 1-year quality guarantee. 3× industry standard returns |
✓ 100-day returns · 1-year guarantee. |
| Add to cart - £66 | Add to cart - £72 |
How the sliding ball works - and why it matters.
Most necklace chains have a fixed clasp at the back and a set of jump rings for small length adjustments. The Gold Adjustable Chain is different. A smallpolished gold ballsits on the chain hold it and gently pull the chain end to move the clasp anywhere along the length. The result is a chain you can set toany length instantly, including while wearing it. No fiddling with tiny clasps. No fixed lengths. Just set it where you want it and go.
50cm option - £66
Choose the 50cm if…
- You want the most versatile everyday length
- Your pendant suits sitting at or just below the collarbone
- You want to layer it with another necklace at a similar or slightly shorter length
- You prefer a classic necklace length rather than a long chain
- You are buying it as a gift and are unsure of the recipient's preference
70cm option - £72
Choose the 70cm if…
- You want to wear a pendant lower on the chest
- You are layering it as the longest chain in a necklace stack
- Your pendant is a larger locket or heavier piece that suits sitting lower
- You prefer longer necklaces as a style choice
- You want to wear the chain alone as a long, statement gold chain
Questions & Answers
Frequently Asked About the Gold Adjustable Chain Necklace
Hold the small polished gold ball and gently pull the end of the chain. This moves the clasp along the chain, shortening or lengthening it instantly - wear it as short as you like, right up to the maximum length you have chosen (50cm or 70cm). There are no fiddly clasps to undo. You can adjust the length in seconds, including while wearing it.
Hold the small polished gold ball and gently pull the end of the chain. This moves the clasp along the chain, shortening or lengthening it instantly - wear it as short as you like, right up to the maximum length you have chosen (50cm or 70cm). There are no fiddly clasps to undo. You can adjust the length in seconds, including while wearing it.
The 50cm option is right for most everyday wearing - it gives you a full range from close collar length up to a classic length just below the collarbone, which suits the majority of pendants, necklines and layering combinations. The 70cm option is better if you want to wear a pendant lower on the chest, layer a longer chain under shorter pieces, or simply prefer long necklaces. If you are unsure, contact us on 07890 348196 and we can help.
The 50cm option is right for most everyday wearing - it gives you a full range from close collar length up to a classic length just below the collarbone, which suits the majority of pendants, necklines and layering combinations. The 70cm option is better if you want to wear a pendant lower on the chest, layer a longer chain under shorter pieces, or simply prefer long necklaces. If you are unsure, contact us on 07890 348196 and we can help.
Yes - this is one of its most popular uses. Thread your own pendant onto the chain before fastening, then use the sliding ball to set the pendant at exactly the right length. It works with most standard pendant bails. If you have a specific pendant and want to check it will thread onto the chain, contact us before ordering.
Yes - this is one of its most popular uses. Thread your own pendant onto the chain before fastening, then use the sliding ball to set the pendant at exactly the right length. It works with most standard pendant bails. If you have a specific pendant and want to check it will thread onto the chain, contact us before ordering.
Yes - the sliding ball makes it exceptionally easy to layer. Set it at a precise length that sits clearly above or below any other necklaces you are wearing for a clean, deliberate layered look. The 50cm option works well as a mid layer; the 70cm as the longest layer in a three-necklace stack.
Yes - the sliding ball makes it exceptionally easy to layer. Set it at a precise length that sits clearly above or below any other necklaces you are wearing for a clean, deliberate layered look. The 50cm option works well as a mid layer; the 70cm as the longest layer in a three-necklace stack.
The Gold Adjustable Chain is made of gold plated sterling silver - a sterling silver chain with a warm gold plated finish. Store it in the anti-tarnish pouch provided when not wearing, and avoid prolonged contact with water, perfume and skincare products to keep the plating looking its best. The same chain is also available in 925 sterling silver.
The Gold Adjustable Chain is made of gold plated sterling silver - a sterling silver chain with a warm gold plated finish. Store it in the anti-tarnish pouch provided when not wearing, and avoid prolonged contact with water, perfume and skincare products to keep the plating looking its best. The same chain is also available in 925 sterling silver.
The Gold Adjustable Chain is made from gold plated sterling silver. The sterling silver base is generally well-tolerated and the gold plating provides a further barrier. If you have a metal allergy please contact us before ordering on 07890 348196 - we can also advise on the sterling silver version of the same chain.
The Gold Adjustable Chain is made from gold plated sterling silver. The sterling silver base is generally well-tolerated and the gold plating provides a further barrier. If you have a metal allergy please contact us before ordering on 07890 348196 - we can also advise on the sterling silver version of the same chain.
Yes - the Silver Adjustable Chain uses exactly the same sliding ball mechanism and is available in the same two lengths: up to 50cm (£58) and up to 70cm (£62). Choose silver if you prefer a cooler metal tone or wear predominantly silver jewellery.
Yes - the Silver Adjustable Chain uses exactly the same sliding ball mechanism and is available in the same two lengths: up to 50cm (£58) and up to 70cm (£62). Choose silver if you prefer a cooler metal tone or wear predominantly silver jewellery.
Effortless Style, Made to Move with You
Some jewellery does not try too hard, it just belongs. Our gold adjustable chain necklace is crafted from sterling silver and finished with a soft gold plating that brings just the right amount of warmth to any look. It feels easy, familiar, and instantly wearable.
Its true charm lies in its versatility. Pair this adjustable gold chain for layering with delicate pieces, pair it with a bold pendant, or let it sit on its own for a clean, minimal feel. It adjusts to your outfit, your mood, and your day without needing a second thought.
Available in 50cm and 70cm lengths, this gold adjustable chain necklace can be resized in seconds using the smooth polished ball mechanism. This is the kind of piece that quietly becomes part of your everyday style, always ready, always right.
Jewellery That Feels as Good as It Looks
At Flutterby, every detail matters, right down to how your order arrives with you. Your gold chain necklace for pendant comes in a luxurious branded anti-tarnish pouch inside a smart gift box, with free gift wrapping available for those moments when you are buying for someone special. If you wish, we will handwrite a personal note and dispatch directly to your recipient, saving you the extra step. And because we stand behind everything we make, every necklace comes with a one-year guarantee against manufacturing defects.. Beautiful jewellery, backed by people who genuinely care.
Testimonials
“Many thanks for your good service and care”
Lisa, Kent
“The jewellery is beautifully made and the customer service is second to none”
Camilla R
“A great brand”
J, Dorchester
Frequently Asked Questions
How do I get my discount code?
When you sign up to receive our discount code, you will be emailed a discount code to use on your first order. Occasionally this can take up to 10 minutes. If you need to process the order sooner and no email appears, please contact us and we will give you a code to use.
How do I know if my order is confirmed?
Shortly after placing your order online, you should receive and email confirmation email from us. Check your junk mail if you don't see it in your inbox.
How can I pay?
We accept all major UK debit and credit cards including American Express. You can also checkout using Shop Pay, Apple Pay and Google Pay.
Who can I contact about my order?
We are here to help at any stage of your online purchase so just email or WhatsApp us with any questions.
Is express or next day delivery possible?
Whenever possible, we will endeavour to meet your timings. Phone us to arrange next day Special Delivery. This will incur a small additional charge.
Do you send orders internationally?
Contact us to check if we can ship to your country.
Do you send orders to the Channel Islands?
Yes, the VAT on your order will be automatically deducted at checkout.
Do you offer a free giftwrapping service?
Yes, we do. Please select free giftwrapping option for each product you would like us to wrap. Remember to add any gift message you would like us to include and don’t forget we can send direct to the recipient on your behalf.
Can I track my order?
If you select Tracked 24 delivery, do contact us to request tracking information which we will then be able to forward to you. You will be notified by email when your order has been despatched.
Can I order gift cards?
Yes, we offer gift cards on our website. You can arrange for them to be emailed direct to the recipient at a time of your choosing. Gift cards are valid for 12 months.
How do I get my discount code?
When you sign up to receive our discount code, you will be emailed a discount code to use on your first order. Occasionally this can take up to 10 minutes. If you need to process the order sooner and no email appears, please contact us and we will give you a code to use.
How do I know if my order is confirmed?
Shortly after placing your order online, you should receive and email confirmation email from us. Check your junk mail if you don't see it in your inbox.
How can I pay?
We accept all major UK debit and credit cards including American Express. You can also checkout using Shop Pay, Apple Pay and Google Pay.
Who can I contact about my order?
We are here to help at any stage of your online purchase so just email or WhatsApp us with any questions.
Is express or next day delivery possible?
Whenever possible, we will endeavour to meet your timings. Phone us to arrange next day Special Delivery. This will incur a small additional charge.
Do you send orders internationally?
Contact us to check if we can ship to your country.
Do you send orders to the Channel Islands?
Yes, the VAT on your order will be automatically deducted at checkout.
Do you offer a free giftwrapping service?
Yes, we do. Please select free giftwrapping option for each product you would like us to wrap. Remember to add any gift message you would like us to include and don’t forget we can send direct to the recipient on your behalf.
Can I track my order?
If you select Tracked 24 delivery, do contact us to request tracking information which we will then be able to forward to you. You will be notified by email when your order has been despatched.
Can I order gift cards?
Yes, we offer gift cards on our website. You can arrange for them to be emailed direct to the recipient at a time of your choosing. Gift cards are valid for 12 months.
How do I return an item?
Above all, we want you to love your Flutterby Jewellery. But if something goes wrong, here is the legal bumpf that tells you how we handle it.
If you are not satisfied with the product(s) you have chosen, you may return them to us within 100 days of receipt. We will offer you an exchange or, if you prefer, a refund, provided that the product(s) are unused, returned complete, in perfect condition and in the original packaging. If a product is faulty on receipt, please notify us as soon as possible.
For all returns, you are required to arrange and pay for the return of the product(s) to us. We will refund carriage costs up to £6 if the item has a confirmed manufacturing defect. If you need to return an order, please contact us first with details of why you want to return the product(s) and whether you seek an exchange or refund (if applicable).
Once we have approved the request, please pack the product(s) carefully in a protective postal box or bag, ensuring they are complete, in perfect condition, unused and in the original Flutterby packaging. Please include your name and order number and then send everything back to us at: Flutterby, Grove Place, North Road, Goudhurst, Kent TN17 1JN. When returning items, please use a tracked service such as Royal Mail and obtain proof of postage. We cannot accept responsibility for parcels lost in transit.
Can I exchange an item?
Yes of course, providing the item is unworn and returned in its original packaging within the timeframe set out in our returns policy. Email us your request, and we'll handle the exchange and any payment or refund. Please note there may be additional delivery charges.
How do I get my refund?Once your returned items have been received and checked, we will process your refund back to your original method of payment. It can take up to 5 working days for the funds to reach your bank.
How do I return an item?
Above all, we want you to love your Flutterby Jewellery. But if something goes wrong, here is the legal bumpf that tells you how we handle it.
If you are not satisfied with the product(s) you have chosen, you may return them to us within 100 days of receipt. We will offer you an exchange or, if you prefer, a refund, provided that the product(s) are unused, returned complete, in perfect condition and in the original packaging. If a product is faulty on receipt, please notify us as soon as possible.
For all returns, you are required to arrange and pay for the return of the product(s) to us. We will refund carriage costs up to £6 if the item has a confirmed manufacturing defect. If you need to return an order, please contact us first with details of why you want to return the product(s) and whether you seek an exchange or refund (if applicable).
Once we have approved the request, please pack the product(s) carefully in a protective postal box or bag, ensuring they are complete, in perfect condition, unused and in the original Flutterby packaging. Please include your name and order number and then send everything back to us at: Flutterby, Grove Place, North Road, Goudhurst, Kent TN17 1JN. When returning items, please use a tracked service such as Royal Mail and obtain proof of postage. We cannot accept responsibility for parcels lost in transit.
Can I exchange an item?
Yes of course, providing the item is unworn and returned in its original packaging within the timeframe set out in our returns policy. Email us your request, and we'll handle the exchange and any payment or refund. Please note there may be additional delivery charges.
How do I get my refund?Once your returned items have been received and checked, we will process your refund back to your original method of payment. It can take up to 5 working days for the funds to reach your bank.
Care Instructions
To keep your jewellery looking its best we recommend you:
💎 Store jewellery individually in the anti-tarnish pouch we provide in a cool, dry place.
💎 Avoid contact with sprays, lotions and make up.
💎 Remove before showering and swimming.
💎 Clean silver jewellery with a silver polishing cloth.
💎 Clean gold vermeil/gold fill jewellery by gently rubbing with a microfibre cloth.
Guarantee
What happens if I break my jewellery?
Our jewellery stands up to regular wear and tear but occasionally life happens and customers find they break something. As part of our sustainability policy, we repair jewellery whenever possible, recycle what it is not possible to repair so do get in touch with us.
What happens if my jewellery is faulty?
We take great care to ensure all of our jewellery meets our high quality standards but on very rare occasions, faults arise. We offer a one-year guarantee on all our jewellery. We will replace where possible or refund items with manufacturing defects or where unexpected tarnishing has occurred (provided items are used in accordance with our care guidelines enclosed This does not affect your rights under the Consumer Rights Act 2015.
Care Instructions
To keep your jewellery looking its best we recommend you:
💎 Store jewellery individually in the anti-tarnish pouch we provide in a cool, dry place.
💎 Avoid contact with sprays, lotions and make up.
💎 Remove before showering and swimming.
💎 Clean silver jewellery with a silver polishing cloth.
💎 Clean gold vermeil/gold fill jewellery by gently rubbing with a microfibre cloth.
Guarantee
What happens if I break my jewellery?
Our jewellery stands up to regular wear and tear but occasionally life happens and customers find they break something. As part of our sustainability policy, we repair jewellery whenever possible, recycle what it is not possible to repair so do get in touch with us.
What happens if my jewellery is faulty?
We take great care to ensure all of our jewellery meets our high quality standards but on very rare occasions, faults arise. We offer a one-year guarantee on all our jewellery. We will replace where possible or refund items with manufacturing defects or where unexpected tarnishing has occurred (provided items are used in accordance with our care guidelines enclosed This does not affect your rights under the Consumer Rights Act 2015.
How do I find out what length of chain I need?
We sell a range of different length chains. To get an idea of what they look like check out our handy guide here:
How to I find out what size bracelet I want?
Take a piece of string and wind it round your wrist. Measure the length of it to the place where the string crossed. We suggest adding 1.5-2cm for a comfortable fit but you may wish to have the bracelet tighter or looser on your wrist.
How do I find my right ring size?
You can use the app called JWRingsizer to find out what size ring you’d like.
How do I find out what length of chain I need?
We sell a range of different length chains. To get an idea of what they look like check out our handy guide here:
How to I find out what size bracelet I want?
Take a piece of string and wind it round your wrist. Measure the length of it to the place where the string crossed. We suggest adding 1.5-2cm for a comfortable fit but you may wish to have the bracelet tighter or looser on your wrist.
How do I find my right ring size?
You can use the app called JWRingsizer to find out what size ring you’d like.
Are your products hallmarked?
All our sterling silver jewellery is stamped with ‘925’ to demonstrate that it is the same purity of silver as sterling silver. Items which weigh more than 7.78g will also be hallmarked. Usually this will be with our own Flutterby hallmark which is registered with the Assay Office.
What is your jewellery made of?
We use different metals for different pieces in our jewellery collection.
All our earrings are made of sterling silver, some of which have gold plating. You’ll find gold vermeil, gold plated silver and gold fill jewellery in our gold jewellery range. Click on the product description for full details.
What sort of stones do you use in your stone jewellery?
We use freshwater pearls, natural stones and lab grown stones in our stone jewellery. Click on the product description for full details.
Are your products hallmarked?
All our sterling silver jewellery is stamped with ‘925’ to demonstrate that it is the same purity of silver as sterling silver. Items which weigh more than 7.78g will also be hallmarked. Usually this will be with our own Flutterby hallmark which is registered with the Assay Office.
What is your jewellery made of?
We use different metals for different pieces in our jewellery collection.
All our earrings are made of sterling silver, some of which have gold plating. You’ll find gold vermeil, gold plated silver and gold fill jewellery in our gold jewellery range. Click on the product description for full details.
What sort of stones do you use in your stone jewellery?
We use freshwater pearls, natural stones and lab grown stones in our stone jewellery. Click on the product description for full details.
The Flutterby Promise
- We started Flutterby because we believe beautiful jewellery should feel personal, considered, and genuinely special.
- Every piece leaves us wrapped in a luxurious anti-tarnish pouch, nestled inside a smart branded gift box, and if you are buying for someone you love, our free gift wrapping service, handwritten notes, and direct despatch option mean the whole experience feels as thoughtful as the gift itself.
- We also back every piece with a one-year guarantee, because quality matters to us and it should matter to you too.
- When you choose Flutterby, you are choosing jewellery made with real care, from people who genuinely mean it.
