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Helena Pearl Necklace Set
Sterling silver or Gold plated sterling silver
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Regular price
£115.00
Our pearl necklace set brings together two beautifully considered Helena pearl necklaces, designed to be worn together for an effortless layered look. This elegant pearl jewellery set for wedding days, special occasions, or everyday styling combines a pearl drop necklace and a pearl chain necklace, each crafted with cream freshwater pearls. Available in gold or silver, both pieces arrive in Flutterby's signature luxury gift packaging. A complete, considered pairing that feels refined from the very first wear.
Choose an Option
Sterling silver or gold plated sterling silver, 41-45cm
- Every piece of Flutterby jewellery will arrive with you in its own branded anti-tarnish luxurious pouch within a smart branded gift box. If you’re buying for a present, do also select our free giftwrapping service.
- We will then additionally giftwrap the box, adding satin ribbon so that it is ready for you to give.
- Just add your chosen message if you’d like us to handwrite a note. We can also despatch direct to the recipient on your behalf, saving you the time of sending it on and ensuring your chosen gift can reach that loved one swiftly.
- Every piece of Flutterby jewellery will arrive with you in its own branded anti-tarnish luxurious pouch within a smart branded gift box. If you’re buying for a present, do also select our free giftwrapping service.
- We will then additionally giftwrap the box, adding satin ribbon so that it is ready for you to give.
- Just add your chosen message if you’d like us to handwrite a note. We can also despatch direct to the recipient on your behalf, saving you the time of sending it on and ensuring your chosen gift can reach that loved one swiftly.
- Free UK delivery on all orders over £75
- Standard Royal Mail Second Class delivery £3.95 or 24 Hour Royal Mail Tracked delivery £5.95
- Next day and international delivery are usually possible but please email us to arrange, excludes USA.
- Orders are usually despatched within 24 hours but may take up to 3 days at busier periods or if we are away exhibiting at events. Just get in touch and we will always do our best to send your order asap. Delivery times are calculated from despatch.
- No quibble returns policy for unworn items up to 100 days after purchase.
- Please get in touch with us if you wish to return an item and send it back in its original packaging.
- Free UK delivery on all orders over £75
- Standard Royal Mail Second Class delivery £3.95 or 24 Hour Royal Mail Tracked delivery £5.95
- Next day and international delivery are usually possible but please email us to arrange, excludes USA.
- Orders are usually despatched within 24 hours but may take up to 3 days at busier periods or if we are away exhibiting at events. Just get in touch and we will always do our best to send your order asap. Delivery times are calculated from despatch.
- No quibble returns policy for unworn items up to 100 days after purchase.
- Please get in touch with us if you wish to return an item and send it back in its original packaging.
To keep your jewellery looking its best we recommend you:
- Store jewellery individually in the anti-tarnish pouch we provide in a cool, dry place.
- Avoid contact with sprays, lotions and make up.
- Remove before showering and swimming.
- Clean silver jewellery with a silver polishing cloth.
- Clean gold vermeil/gold fill jewellery by gently rubbing with a microfibre cloth.
Guarantee
We take great care to ensure all of our jewellery meets our high quality standards but on very rare occasions, faults arise. We offer a one-year guarantee on all our jewellery. We will replace where possible or refund items with manufacturing defects or where unexpected tarnishing has occurred (provided items are used in accordance with our care guidelines enclosed with each purchase).
Contact us if you have any questions about the guarantee.
To keep your jewellery looking its best we recommend you:
- Store jewellery individually in the anti-tarnish pouch we provide in a cool, dry place.
- Avoid contact with sprays, lotions and make up.
- Remove before showering and swimming.
- Clean silver jewellery with a silver polishing cloth.
- Clean gold vermeil/gold fill jewellery by gently rubbing with a microfibre cloth.
Guarantee
We take great care to ensure all of our jewellery meets our high quality standards but on very rare occasions, faults arise. We offer a one-year guarantee on all our jewellery. We will replace where possible or refund items with manufacturing defects or where unexpected tarnishing has occurred (provided items are used in accordance with our care guidelines enclosed with each purchase).
Contact us if you have any questions about the guarantee.
- Our gift boxes, pouches, and postal packaging are eco-friendly; made from FSC recycled and recyclable materials with non-toxic inks and eco-friendly fabrics.
- We constantly improve the clarity and traceability of all our components, increasing the number of recycled and lab grown elements in our jewellery.
- We work with global suppliers who we believe have the highest standards of working conditions and work in partnership with the Responsible Jewellery Council.
- Our gift boxes, pouches, and postal packaging are eco-friendly; made from FSC recycled and recyclable materials with non-toxic inks and eco-friendly fabrics.
- We constantly improve the clarity and traceability of all our components, increasing the number of recycled and lab grown elements in our jewellery.
- We work with global suppliers who we believe have the highest standards of working conditions and work in partnership with the Responsible Jewellery Council.
All orders are packaged in smart gift box with anti-tarnish pouch. Click here for additional gift wrapping with ribbon.
Regular price
£115.00
Our pearl necklace set brings together two beautifully considered Helena pearl necklaces, designed to be worn together for an effortless layered look. This elegant pearl jewellery set for wedding days, special occasions, or everyday styling combines a pearl drop necklace and a pearl chain necklace, each crafted with cream freshwater pearls. Available in gold or silver, both pieces arrive in Flutterby's signature luxury gift packaging. A complete, considered pairing that feels refined from the very first wear.
Choose an Option
Sterling silver or gold plated sterling silver, 41-45cm
- Every piece of Flutterby jewellery will arrive with you in its own branded anti-tarnish luxurious pouch within a smart branded gift box. If you’re buying for a present, do also select our free giftwrapping service.
- We will then additionally giftwrap the box, adding satin ribbon so that it is ready for you to give.
- Just add your chosen message if you’d like us to handwrite a note. We can also despatch direct to the recipient on your behalf, saving you the time of sending it on and ensuring your chosen gift can reach that loved one swiftly.
- Every piece of Flutterby jewellery will arrive with you in its own branded anti-tarnish luxurious pouch within a smart branded gift box. If you’re buying for a present, do also select our free giftwrapping service.
- We will then additionally giftwrap the box, adding satin ribbon so that it is ready for you to give.
- Just add your chosen message if you’d like us to handwrite a note. We can also despatch direct to the recipient on your behalf, saving you the time of sending it on and ensuring your chosen gift can reach that loved one swiftly.
- Free UK delivery on all orders over £75
- Standard Royal Mail Second Class delivery £3.95 or 24 Hour Royal Mail Tracked delivery £5.95
- Next day and international delivery are usually possible but please email us to arrange, excludes USA.
- Orders are usually despatched within 24 hours but may take up to 3 days at busier periods or if we are away exhibiting at events. Just get in touch and we will always do our best to send your order asap. Delivery times are calculated from despatch.
- No quibble returns policy for unworn items up to 100 days after purchase.
- Please get in touch with us if you wish to return an item and send it back in its original packaging.
- Free UK delivery on all orders over £75
- Standard Royal Mail Second Class delivery £3.95 or 24 Hour Royal Mail Tracked delivery £5.95
- Next day and international delivery are usually possible but please email us to arrange, excludes USA.
- Orders are usually despatched within 24 hours but may take up to 3 days at busier periods or if we are away exhibiting at events. Just get in touch and we will always do our best to send your order asap. Delivery times are calculated from despatch.
- No quibble returns policy for unworn items up to 100 days after purchase.
- Please get in touch with us if you wish to return an item and send it back in its original packaging.
To keep your jewellery looking its best we recommend you:
- Store jewellery individually in the anti-tarnish pouch we provide in a cool, dry place.
- Avoid contact with sprays, lotions and make up.
- Remove before showering and swimming.
- Clean silver jewellery with a silver polishing cloth.
- Clean gold vermeil/gold fill jewellery by gently rubbing with a microfibre cloth.
Guarantee
We take great care to ensure all of our jewellery meets our high quality standards but on very rare occasions, faults arise. We offer a one-year guarantee on all our jewellery. We will replace where possible or refund items with manufacturing defects or where unexpected tarnishing has occurred (provided items are used in accordance with our care guidelines enclosed with each purchase).
Contact us if you have any questions about the guarantee.
To keep your jewellery looking its best we recommend you:
- Store jewellery individually in the anti-tarnish pouch we provide in a cool, dry place.
- Avoid contact with sprays, lotions and make up.
- Remove before showering and swimming.
- Clean silver jewellery with a silver polishing cloth.
- Clean gold vermeil/gold fill jewellery by gently rubbing with a microfibre cloth.
Guarantee
We take great care to ensure all of our jewellery meets our high quality standards but on very rare occasions, faults arise. We offer a one-year guarantee on all our jewellery. We will replace where possible or refund items with manufacturing defects or where unexpected tarnishing has occurred (provided items are used in accordance with our care guidelines enclosed with each purchase).
Contact us if you have any questions about the guarantee.
- Our gift boxes, pouches, and postal packaging are eco-friendly; made from FSC recycled and recyclable materials with non-toxic inks and eco-friendly fabrics.
- We constantly improve the clarity and traceability of all our components, increasing the number of recycled and lab grown elements in our jewellery.
- We work with global suppliers who we believe have the highest standards of working conditions and work in partnership with the Responsible Jewellery Council.
- Our gift boxes, pouches, and postal packaging are eco-friendly; made from FSC recycled and recyclable materials with non-toxic inks and eco-friendly fabrics.
- We constantly improve the clarity and traceability of all our components, increasing the number of recycled and lab grown elements in our jewellery.
- We work with global suppliers who we believe have the highest standards of working conditions and work in partnership with the Responsible Jewellery Council.
Helena Pearl Necklace Set
Key Features:
- Two Helena pearl necklaces curated to layer together effortlessly, available in gold or silver.
- Cream freshwater pearls on a delicate gold plated or sterling silver adjustable chain.
- Adjustable to wear at 41cm, 43cm, and 45.5cm for a flattering, versatile fit.
- Complimentary luxury gift packaging with optional free gift wrapping, saving £5 versus buying separately.
A Pearl Pairing Designed to Layer
Pearl necklace set dressing has never felt more considered. The Helena brings together a pearl drop necklace and a pearl chain necklace, taking all the guesswork out of layering. Whether you are seeking the perfect pearl necklace set for wedding day wear or building a refined everyday wardrobe, this pairing delivers effortless polish and quiet confidence in one beautifully curated combination.
Crafted with Lasting Elegance
Made from sterling silver or gold plated sterling silver, each piece in this pearl jewellery set for wedding and beyond is finished with cream freshwater pearls selected for their natural warmth and lustre. The two necklaces balance each other in proportion and length, creating a layered effect that feels intentional and complete without effort, transitioning gracefully from morning to evening.
Pearl Station Necklace Sets · Freshwater Pearls · Flutterby Jewellery
Pearl Necklace Layering Set - Which Is Right for You?
The Helena Pearl Necklace Set pairs two silver pearl station necklaces together as a ready-made layered look - the plain and the drop - at £115, saving £5 versus buying separately. The Silver and Pearl Necklace Layering Set (£128) pairs the plain pearl station necklace with the Coin Pearl necklace for a different combination - priced as a single product. Or buy the two Helena necklaces separately at £120 - no saving, but complete flexibility. Here is exactly how they compare.
Elements |
★ Wedding Day Favourite Two Pearl Station Necklaces Helena Pearl Necklace Set£115 |
Different Combination
Silver & Pearl Necklace Layering Set£128 |
Same Two Necklaces · No Saving
Buy the Two Helena Necklaces Separately£120 |
|---|---|---|---|
| What you get |
Two silver pearl station necklaces - the Helena Silver and Pearl Drop Necklace and the Helena Silver and Pearl Necklace (plain) - sold together as a ready-made layered pair.
Complete layered look in one purchase.
|
The Helena Silver and Pearl Necklace (plain pearl station necklace) paired with the Coin Pearl necklace - a different pearl design alongside the station necklace. | The same two Helena necklaces as the set - the drop and the plain - bought individually rather than together. |
| The necklaces |
Piece 1: Helena Silver & Pearl Drop Necklace - a pearl station necklace with a single freshwater pearl drop at the V of the neckline.
Piece 2: Helena Silver & Pearl Necklace - a plain pearl station necklace, freshwater pearls set along the full chain.
Both from the same design family.
|
Piece 1: Helena Silver & Pearl Necklace - the plain pearl station necklace.
Piece 2: The Coin Pearl necklace - a different pearl design that sits naturally alongside the station necklace. |
Piece 1: Helena Silver & Pearl Drop Necklace - £62.
Piece 2: Helena Silver & Pearl Necklace - £58.
Same necklaces as the set, no saving. |
| Saving vs separate | ✓ Save £5 versus buying the two Helena necklaces separately (£62 + £58 = £120, set = £115). £5 saving. |
The Coin Pearl necklace is not sold separately - the Silver and Pearl Necklace Layering Set is priced at £128 as a single product. | ✗ No saving - you pay the full £120 (£62 + £58). The only reason to buy separately is if you want just one piece first. |
| Design relationship | Both necklaces share the same pearl station design - freshwater pearls set at intervals along the chain - one with the drop pendant, one without. They are made for each other. Worn together they create a harmonious, matched layered pearl look.
Designed as a pair.
|
Two distinct designs - the plain pearl station necklace paired with the Coin Pearl necklace. More varied in character, less matched in design. | Same matched design relationship as the set - the two necklaces are still from the same design family, just bought and packaged separately. |
| Lengths | Drop necklace: three fixed lengths - 41cm, 43cm, 45.5cm. Plain necklace: fully adjustable 41–45.5cm. The adjustable plain can be set at exactly the right length above or below the drop. Fine-tune the layered gap. |
Helena plain: adjustable 41–45cm. Coin Pearl: adjustable 39–46cm. Wider combined range - useful for layering at very different lengths. |
Same lengths as the set - drop at 41cm, 43cm or 45.5cm; plain adjustable 41–45.5cm. No difference in wearing flexibility. |
| For weddings & bridal | A bridal favourite. A customer wore the set on her wedding day and described it as elegant, timeless and the piece that completed her classic dress perfectly. Both pearl station necklaces together create a complete, considered bridal look that draws the eye at the neckline. Wedding day proven. |
A good choice for a bride or bridesmaid who wants a different combination - the pearl station necklace alongside the Coin Pearl necklace rather than its own drop counterpart. | Same bridal suitability as the set - the two necklaces are identical in quality and design. The only difference is the £5 saving foregone by buying separately. |
| For gifting | An exceptional gift. Two complementary pearl station necklaces arrive together as a complete layered look - no need to choose just one. Every necklace comes in its own eco-friendly branded gift box with anti-tarnish pouch. Free ribbon gift wrap and handwritten note available. Flutterby can despatch directly to the recipient. Complete gift - nothing to add. |
A generous gift - two different pearl necklaces that work together as a ready-made layering combination, in the same beautiful Flutterby packaging. | A less elegant gift choice than the set - two separate orders, or two loose pieces at full price. The set is a more considered and better-value gift option. |
| Flexibility | Both necklaces arrive together - ideal if you know you want both. Less useful if you only want to try one piece first. | Both necklaces arrive together. Less useful if you only want one piece. | The only advantage of buying separately - you can start with just one necklace and add the other later. You pay £5 more in total for this flexibility. Try one first - add the other later. |
| Pearl type & metal | Both necklaces: genuine freshwater pearls · 925 sterling silver · stamped 925 to confirm purity. Clean with a silver polishing cloth. | Both necklaces: genuine freshwater pearls · 925 sterling silver throughout. Clean with a silver polishing cloth. | Same specification as the set - genuine freshwater pearls · 925 sterling silver. Identical quality to buying as a set. |
| Customer review | "I wore the Helena Pearl Necklace Set on my wedding day, and it completed my classic dress perfectly. It was elegant, timeless, and I couldn't have been happier with how it looked. Flutterby were amazing helping me decide." - Verified customer ★★★★★ |
Two complementary pearl necklaces in sterling silver - a ready-made layering combination with the Helena plain as the anchor piece and the Coin Pearl necklace adding a different texture alongside it. | The same two necklaces as the set - at full price. Buy the set and save £5; buy separately only if you want to start with one piece first. |
| Also available in gold | ✓ The Helena Pearl Necklace Set is also available in gold - the Helena Gold and Pearl Drop Necklace + Helena Gold and Pearl Necklace in gold plated sterling silver. Same saving. Silver or gold - your choice. |
Available in silver only. | ✓ Both gold versions available individually - the Gold Drop (£62) and the Gold Plain (£58). |
| Gift packaging | ✓ Each necklace in its own eco-friendly branded gift box with anti-tarnish pouch · Free ribbon gift wrap · Handwritten note · Direct despatch to recipient. | ✓ Each necklace individually packaged in branded gift box with anti-tarnish pouch · Free gift wrapping available. | ✓ Same packaging per necklace - but arrive as two separate purchases unless ordered together. |
| UK delivery | 2nd Class £3.95 · Tracked 24hr £5.95 · Free - the set at £115 qualifies automatically. | 2nd Class £3.95 · Tracked 24hr £5.95 · Free on orders over £75. | 2nd Class £3.95 · Tracked 24hr £5.95 · Free on orders over £75 - both necklaces together qualify. |
| Returns & guarantee | ✓ 100-day no-quibble returns · 1-year quality guarantee on both pieces. | ✓ 100-day returns · 1-year guarantee on both pieces. | ✓ 100-day returns · 1-year guarantee - same as the set. |
| Verdict | The right choice if you want both pearl station necklaces as a complete layered look - particularly for a wedding, as a gift, or if you simply want the two necklaces that were designed for each other. Saves £5 and arrives as a considered, ready-to-give pair. Best value · Best gift · Best together. |
The right choice if you want the plain pearl station necklace paired with the Coin Pearl necklace rather than its own drop counterpart. A different aesthetic - more mixed, less matched. | Only worth it if you want to try one necklace first and decide later. You pay £5 more in total - so if you know you want both, the set is the better purchase. |
| Add to cart - £115 | Add to cart - £128 | Add to cart - £120 |
How to Wear the Helena Pearl Necklace Set
Choose41cm, 43cm or 45.5cmon the drop pearl station necklace depending on your neckline. The drop sits most naturally in open and V necklines - the longer the length, the lower it sits.
Adjust the plain pearl station necklace so it sits2–3cm above the drop. Because the plain is continuously adjustable between 41–45.5cm, you can fine-tune the exact gap between the two pieces to suit your outfit and preference.
The plain pearl station necklace frames the neckline; the drop provides afocal point at the V. Together they create the kind of layered look that looks intentional and polished - two pieces that were clearly made for each other.
The Helena Pearl Necklace Set Is Perfect For
- Wedding jewellery
- Bridal gift
- Pearl necklace set gift
- Birthday gift
- Christmas gift
- Mother's Day
- Milestone birthday
- Anniversary
- Layered pearl look
- Treat yourself
- Wedding guest
- Bridesmaid gift
- Special occasion
- Completing a pearl collection
Worn on Wedding Days
A customer wore the Helena Pearl Necklace Set on her wedding day and described it as elegant, timeless and the piece that completed her classic dress perfectly. Two pearl station necklaces together create a complete bridal look - and the set makes it easy to give as a gift too.
Two Pearl Station Necklaces - One Price
The set saves £5 versus buying the two Helena necklaces separately. More importantly it takes the decision-making out of the equation - you get both the plain pearl station necklace and the drop, designed for each other, in one purchase. Free UK delivery included automatically.
The Complete Pearl Necklace Gift
Two complementary pearl station necklaces arriving together as a ready-made layered look is a more considered gift than a single necklace. Every piece comes in its own branded gift box with anti-tarnish pouch. Free ribbon gift wrap and handwritten note available, with direct despatch to the recipient.
Questions & Answers
About the Helena Pearl Necklace Set
Yes, absolutely. This elegant set is timeless and refined, suiting a wide range of bridal necklines beautifully.
Yes, absolutely. This elegant set is timeless and refined, suiting a wide range of bridal necklines beautifully.
Yes. Both necklaces are crafted for longevity, complementing casual and dressed-up looks with effortless ease.
Yes. Both necklaces are crafted for longevity, complementing casual and dressed-up looks with effortless ease.
Certainly. Each necklace works beautifully on its own, offering two versatile standalone pieces within one set.
Certainly. Each necklace works beautifully on its own, offering two versatile standalone pieces within one set.
Yes. Both necklaces adjust to 41cm, 43cm, and 45.5cm, ensuring a comfortable, flattering fit for most necklines.
Yes. Both necklaces adjust to 41cm, 43cm, and 45.5cm, ensuring a comfortable, flattering fit for most necklines.
Double the Pearls, Double the Glow: Style Smarter
The Helena Pearl Necklace Set is your shortcut to that effortlessly layered, super polished look. Featuring both the Helena Pearl Drop Necklace and the classic Helena Pearl Necklace; this duo is designed to be worn together for instant style impact. The pairing feels balanced, elegant and beautifully on trend - delicate chains with luminous pearls that sit perfectly at different lengths. It is soft sophistication made easy, giving you that curated layered finish without any guesswork.
Helena Pearl Necklace Set : Elegant Layered Pearl Style
Not only do these pearl necklaces complement each other flawlessly, but you also save £5 when you buy them as a set, which honestly makes it a no-brainer. Wear them together for a statement layered look, or style each piece separately when you are keeping things minimal. From everyday outfits to special occasions; this set adapts effortlessly to your wardrobe. Timeless, feminine and endlessly wearable; the Helena Pearl Necklace Set is layering made beautifully simple.
Testimonials
“Many thanks for your good service and care”
Lisa, Kent
“The jewellery is beautifully made and the customer service is second to none”
Camilla R
“A great brand”
J, Dorchester
Frequently Asked Questions
How do I get my discount code?
When you sign up to receive our discount code, you will be emailed a discount code to use on your first order. Occasionally this can take up to 10 minutes. If you need to process the order sooner and no email appears, please contact us and we will give you a code to use.
How do I know if my order is confirmed?
Shortly after placing your order online, you should receive and email confirmation email from us. Check your junk mail if you don't see it in your inbox.
How can I pay?
We accept all major UK debit and credit cards including American Express. You can also checkout using Shop Pay, Apple Pay and Google Pay.
Who can I contact about my order?
We are here to help at any stage of your online purchase so just email or WhatsApp us with any questions.
Is express or next day delivery possible?
Whenever possible, we will endeavour to meet your timings. Phone us to arrange next day Special Delivery. This will incur a small additional charge.
Do you send orders internationally?
Contact us to check if we can ship to your country.
Do you send orders to the Channel Islands?
Yes, the VAT on your order will be automatically deducted at checkout.
Do you offer a free giftwrapping service?
Yes, we do. Please select free giftwrapping option for each product you would like us to wrap. Remember to add any gift message you would like us to include and don’t forget we can send direct to the recipient on your behalf.
Can I track my order?
If you select Tracked 24 delivery, do contact us to request tracking information which we will then be able to forward to you. You will be notified by email when your order has been despatched.
Can I order gift cards?
Yes, we offer gift cards on our website. You can arrange for them to be emailed direct to the recipient at a time of your choosing. Gift cards are valid for 12 months.
How do I get my discount code?
When you sign up to receive our discount code, you will be emailed a discount code to use on your first order. Occasionally this can take up to 10 minutes. If you need to process the order sooner and no email appears, please contact us and we will give you a code to use.
How do I know if my order is confirmed?
Shortly after placing your order online, you should receive and email confirmation email from us. Check your junk mail if you don't see it in your inbox.
How can I pay?
We accept all major UK debit and credit cards including American Express. You can also checkout using Shop Pay, Apple Pay and Google Pay.
Who can I contact about my order?
We are here to help at any stage of your online purchase so just email or WhatsApp us with any questions.
Is express or next day delivery possible?
Whenever possible, we will endeavour to meet your timings. Phone us to arrange next day Special Delivery. This will incur a small additional charge.
Do you send orders internationally?
Contact us to check if we can ship to your country.
Do you send orders to the Channel Islands?
Yes, the VAT on your order will be automatically deducted at checkout.
Do you offer a free giftwrapping service?
Yes, we do. Please select free giftwrapping option for each product you would like us to wrap. Remember to add any gift message you would like us to include and don’t forget we can send direct to the recipient on your behalf.
Can I track my order?
If you select Tracked 24 delivery, do contact us to request tracking information which we will then be able to forward to you. You will be notified by email when your order has been despatched.
Can I order gift cards?
Yes, we offer gift cards on our website. You can arrange for them to be emailed direct to the recipient at a time of your choosing. Gift cards are valid for 12 months.
How do I return an item?
Above all, we want you to love your Flutterby Jewellery. But if something goes wrong, here is the legal bumpf that tells you how we handle it.
If you are not satisfied with the product(s) you have chosen, you may return them to us within 100 days of receipt. We will offer you an exchange or, if you prefer, a refund, provided that the product(s) are unused, returned complete, in perfect condition and in the original packaging. If a product is faulty on receipt, please notify us as soon as possible.
For all returns, you are required to arrange and pay for the return of the product(s) to us. We will refund carriage costs up to £6 if the item has a confirmed manufacturing defect. If you need to return an order, please contact us first with details of why you want to return the product(s) and whether you seek an exchange or refund (if applicable).
Once we have approved the request, please pack the product(s) carefully in a protective postal box or bag, ensuring they are complete, in perfect condition, unused and in the original Flutterby packaging. Please include your name and order number and then send everything back to us at: Flutterby, Grove Place, North Road, Goudhurst, Kent TN17 1JN. When returning items, please use a tracked service such as Royal Mail and obtain proof of postage. We cannot accept responsibility for parcels lost in transit.
Can I exchange an item?
Yes of course, providing the item is unworn and returned in its original packaging within the timeframe set out in our returns policy. Email us your request, and we'll handle the exchange and any payment or refund. Please note there may be additional delivery charges.
How do I get my refund?Once your returned items have been received and checked, we will process your refund back to your original method of payment. It can take up to 5 working days for the funds to reach your bank.
How do I return an item?
Above all, we want you to love your Flutterby Jewellery. But if something goes wrong, here is the legal bumpf that tells you how we handle it.
If you are not satisfied with the product(s) you have chosen, you may return them to us within 100 days of receipt. We will offer you an exchange or, if you prefer, a refund, provided that the product(s) are unused, returned complete, in perfect condition and in the original packaging. If a product is faulty on receipt, please notify us as soon as possible.
For all returns, you are required to arrange and pay for the return of the product(s) to us. We will refund carriage costs up to £6 if the item has a confirmed manufacturing defect. If you need to return an order, please contact us first with details of why you want to return the product(s) and whether you seek an exchange or refund (if applicable).
Once we have approved the request, please pack the product(s) carefully in a protective postal box or bag, ensuring they are complete, in perfect condition, unused and in the original Flutterby packaging. Please include your name and order number and then send everything back to us at: Flutterby, Grove Place, North Road, Goudhurst, Kent TN17 1JN. When returning items, please use a tracked service such as Royal Mail and obtain proof of postage. We cannot accept responsibility for parcels lost in transit.
Can I exchange an item?
Yes of course, providing the item is unworn and returned in its original packaging within the timeframe set out in our returns policy. Email us your request, and we'll handle the exchange and any payment or refund. Please note there may be additional delivery charges.
How do I get my refund?Once your returned items have been received and checked, we will process your refund back to your original method of payment. It can take up to 5 working days for the funds to reach your bank.
Care Instructions
To keep your jewellery looking its best we recommend you:
💎 Store jewellery individually in the anti-tarnish pouch we provide in a cool, dry place.
💎 Avoid contact with sprays, lotions and make up.
💎 Remove before showering and swimming.
💎 Clean silver jewellery with a silver polishing cloth.
💎 Clean gold vermeil/gold fill jewellery by gently rubbing with a microfibre cloth.
Guarantee
What happens if I break my jewellery?
Our jewellery stands up to regular wear and tear but occasionally life happens and customers find they break something. As part of our sustainability policy, we repair jewellery whenever possible, recycle what it is not possible to repair so do get in touch with us.
What happens if my jewellery is faulty?
We take great care to ensure all of our jewellery meets our high quality standards but on very rare occasions, faults arise. We offer a one-year guarantee on all our jewellery. We will replace where possible or refund items with manufacturing defects or where unexpected tarnishing has occurred (provided items are used in accordance with our care guidelines enclosed This does not affect your rights under the Consumer Rights Act 2015.
Care Instructions
To keep your jewellery looking its best we recommend you:
💎 Store jewellery individually in the anti-tarnish pouch we provide in a cool, dry place.
💎 Avoid contact with sprays, lotions and make up.
💎 Remove before showering and swimming.
💎 Clean silver jewellery with a silver polishing cloth.
💎 Clean gold vermeil/gold fill jewellery by gently rubbing with a microfibre cloth.
Guarantee
What happens if I break my jewellery?
Our jewellery stands up to regular wear and tear but occasionally life happens and customers find they break something. As part of our sustainability policy, we repair jewellery whenever possible, recycle what it is not possible to repair so do get in touch with us.
What happens if my jewellery is faulty?
We take great care to ensure all of our jewellery meets our high quality standards but on very rare occasions, faults arise. We offer a one-year guarantee on all our jewellery. We will replace where possible or refund items with manufacturing defects or where unexpected tarnishing has occurred (provided items are used in accordance with our care guidelines enclosed This does not affect your rights under the Consumer Rights Act 2015.
How do I find out what length of chain I need?
We sell a range of different length chains. To get an idea of what they look like check out our handy guide here:
How to I find out what size bracelet I want?
Take a piece of string and wind it round your wrist. Measure the length of it to the place where the string crossed. We suggest adding 1.5-2cm for a comfortable fit but you may wish to have the bracelet tighter or looser on your wrist.
How do I find my right ring size?
You can use the app called JWRingsizer to find out what size ring you’d like.
How do I find out what length of chain I need?
We sell a range of different length chains. To get an idea of what they look like check out our handy guide here:
How to I find out what size bracelet I want?
Take a piece of string and wind it round your wrist. Measure the length of it to the place where the string crossed. We suggest adding 1.5-2cm for a comfortable fit but you may wish to have the bracelet tighter or looser on your wrist.
How do I find my right ring size?
You can use the app called JWRingsizer to find out what size ring you’d like.
Are your products hallmarked?
All our sterling silver jewellery is stamped with ‘925’ to demonstrate that it is the same purity of silver as sterling silver. Items which weigh more than 7.78g will also be hallmarked. Usually this will be with our own Flutterby hallmark which is registered with the Assay Office.
What is your jewellery made of?
We use different metals for different pieces in our jewellery collection.
All our earrings are made of sterling silver, some of which have gold plating. You’ll find gold vermeil, gold plated silver and gold fill jewellery in our gold jewellery range. Click on the product description for full details.
What sort of stones do you use in your stone jewellery?
We use freshwater pearls, natural stones and lab grown stones in our stone jewellery. Click on the product description for full details.
Are your products hallmarked?
All our sterling silver jewellery is stamped with ‘925’ to demonstrate that it is the same purity of silver as sterling silver. Items which weigh more than 7.78g will also be hallmarked. Usually this will be with our own Flutterby hallmark which is registered with the Assay Office.
What is your jewellery made of?
We use different metals for different pieces in our jewellery collection.
All our earrings are made of sterling silver, some of which have gold plating. You’ll find gold vermeil, gold plated silver and gold fill jewellery in our gold jewellery range. Click on the product description for full details.
What sort of stones do you use in your stone jewellery?
We use freshwater pearls, natural stones and lab grown stones in our stone jewellery. Click on the product description for full details.
The Flutterby Promise
- Every Helena pearl necklace set arrives individually packaged in a branded anti-tarnish pouch within a smart gift box.
- We craft exclusively with sterling silver and genuine freshwater pearls, ensuring each piece feels refined, lasting, and effortlessly giftable with optional satin ribbon gift wrapping.
- A considered experience from purchase to wear.
