Returns policy

Above all, we want you to love your Flutterby Jewellery. But if something goes wrong, here is the legal bumpf that tells you how we handle it.

If you are not satisfied with the product(s) you have chosen, you may return them to us within 7 days of receipt. We will offer you an exchange or, if you prefer, a refund, provided that the product(s) are returned complete, in perfect condition, unused, with any security tags still attached and in the original packaging. If a product is faulty on receipt, please notify us as soon as possible and within 2 working days in any event.

For all returns, you are required to arrange and pay for the return of the product(s) to us. We will refund the costs of carriage up to a maximum of £6 where the item is confirmed by us to be faulty as a result of a manufacturing defect. If you need to return an order, please contact us first with details of why you want to return the product(s) and whether you seek an exchange or refund (if applicable).

Once we have approved the request, please pack the product(s) carefully in a jiffy bag, ensuring they are complete, in perfect condition, unused, with any security tags still attached and in the original Flutterby packaging. Then indicate which product(s) you are returning on the packing slip, enclose this form and send everything back to us at: Flutterby, Grove Place, North Road, Goudhurst, Kent TN17 1JN.  When returning items we recommend the use of the Royal Mail “Signed For” service or similar and to obtain proof of posting. We cannot accept responsibility for parcels lost in transit.


Conditions of use and privacy policy

The following are the conditions of use upon which we provide access to the Flutterby website. By accessing this web site, you agree to be bound by these conditions of use. 



We take care to protect the privacy of all users of this web site, including our customers.  You can visit our website without revealing who you are or providing any personal information. Information you submit in order to register with us or make an online purchase may be used by us to comply with any relevant law, to help improve our website or the products we offer or to understand better our customers’ needs. We will do our best to maintain the accuracy of any personal information you provide. You have the right to access and correct such information at any time and if you wish to do so, please contact us at We will not sell or rent your personally identifiable information to anyone. If we ask for your comments and/or provide a short survey for you to complete, this will only be used to help us refine the content and relevance of our website.



We may track your visit to our site by providing a “cookie” when you enter. Cookies are small pieces of information sent to your browser and stored on your computer’s hard drive for record keeping purposes and to allow us to save passwords for you so that you do not have to re-enter them next time you visit. Cookies cannot be used to obtain other information from your computer. The Cookie is used to collect statistical information and not to identify individuals. Most browsers are initially set up to accept Cookies. If you prefer you can set your browser either to notify you when you have received a Cookie or to refuse Cookies.  However, if you choose not to accept Cookies or you set your browser not to accept Cookies, you may not be able to use certain features on our site.



We comply with the United Kingdom Data Protection Act 1998.  The Data Protection Act defines the legal responsibilities of data users such as ourselves and it governs the collection, storage, use and transfer of personal data, for example, name, address, email, age, etc.



The Conditions of Use and Privacy Policy will be governed by and construed in accordance with the laws of England and any dispute arising under these terms and conditions shall be subject to the exclusive jurisdiction of the courts of England and Wales.