Above all, we want you to love your Flutterby Jewellery. But if something goes wrong, here is the legal bumpf that tells you how we handle it.
If you are not satisfied with the product(s) you have chosen, you may return them to us within 7 days of receipt. We will offer you an exchange or, if you prefer, a refund, provided that the product(s) are returned complete, in perfect condition, unused, with any security tags still attached and in the original packaging. If a product is faulty on receipt, please notify us as soon as possible and within 2 working days in any event.
For all returns, you are required to arrange and pay for the return of the product(s) to us. We will refund the costs of carriage up to a maximum of £6 where the item is confirmed by us to be faulty as a result of a manufacturing defect. If you need to return an order, please contact us first with details of why you want to return the product(s) and whether you seek an exchange or refund (if applicable).
Once we have approved the request, please pack the product(s) carefully in a jiffy bag, ensuring they are complete, in perfect condition, unused, with any security tags still attached and in the original Flutterby packaging. Then indicate which product(s) you are returning on the packing slip, enclose this form and send everything back to us at: Flutterby, Grove Place, North Road, Goudhurst, Kent TN17 1JN. When returning items we recommend the use of the Royal Mail “Signed For” service or similar and to obtain proof of posting. We cannot accept responsibility for parcels lost in transit.
The following are the conditions of use upon which we provide access to the Flutterby website. By accessing this web site, you agree to be bound by these conditions of use.
We take care to protect the privacy of all users of this web site, including our customers. You can visit our website without revealing who you are or providing any personal information. Information you submit in order to register with us or make an online purchase may be used by us to comply with any relevant law, to help improve our website or the products we offer or to understand better our customers’ needs. We will do our best to maintain the accuracy of any personal information you provide. You have the right to access and correct such information at any time and if you wish to do so, please contact us at firstname.lastname@example.org. We will not sell or rent your personally identifiable information to anyone. If we ask for your comments and/or provide a short survey for you to complete, this will only be used to help us refine the content and relevance of our website.
We comply with the United Kingdom Data Protection Act 1998. The Data Protection Act defines the legal responsibilities of data users such as ourselves and it governs the collection, storage, use and transfer of personal data, for example, name, address, email, age, etc.